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The Shade Reviews

4.5 Rating 1,937 Reviews
87 %
of reviewers recommend The Shade
4.5
Based on 1,937 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read The Shade Reviews

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

Anonymous
Anonymous  // 01/01/2019
First time user and absolutely couldn’t be more happy with how it turned out. I ordered Copper Golden Blonde and put that over a faded light brown and it has turned into more of a beautiful auburn and has left my hair shiny and feeling amazing. I only have 1 issue and that’s I have quite thick hair and would like a extra option for more colour as well as the developer on top on the extra plan i already have.
The Shade 4 star review on 7th April 2020 The Shade 4 star review on 7th April 2020
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Very happy with the product and clear instructions. Would recommend.
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Really happy with my colour and the conditioner left my very dry and curly hair lovely and soft. So convenient.
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Really love the products, the colour is beautiful and left my hair shiny, I will happily continue to use it. The few members of staff I interacted with were very nice and did their best to be helpful. The only reason I gave only 4 stars is the slow delivery. I'm on my second order and it's again looking like 2 weeks to get a small package to Rockhampton. Just have to allow for that when ordering.
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the colour looks great, probably not what I was looking for but beautiful just the same. Will be using it again but will changing the shade
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I followed the instructions but my hair didn’t come out the same colour as it did in the picture
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Hi Suzi, I'm sorry your hair didn't come out the same as the photos on our product page. There are a number of factors that could have caused this. Please get in touch with with one of our colourists here who would be happy to give you some personalised advice: https://theshade.com.au/colourist/ I hope this helps! The Shade team
Lovely product, but I feel there needs to be a more thorough consultation process. My suggested colour result was too dark.
The Shade 4 star review on 10th November 2019
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Hi Sheryl, Thank you very much for your review and photo, we really appreciate it! In regard to your colour being too dark, could you contact one of our colourists here who could give you some personalised advice in regard to your color: https://theshade.com.au/colourist/ Thanks again! The Shade team
A little bit darker than I like but I do love the cool color
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Good quality product, easy to do myself and nice to have little things like the cape and mat included with it. Didn't make much difference to the colour of my hair (I picked a shade recommended for lightening 2 shades) but seems to have covered the greys.
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Hi Amy, Thanks for your review, really appreciate it! If you'd like some personalised advice regarding your colour, please contact one of our colourists here: https://theshade.com.au/colourist/ I hope this helps! The Shade team
Great easy to use, I'm giving a four due to coverage of greys
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Very pleased with the kit! I cannot get over how shiny my hair looks! It comes with everything you could need to colour at home. My colour Genoa (6), came out a lot darker than the swatch, closer to Bellagio (3). However, the colour itself is very nice and multidimensional. I will only buy hair colour again from The Shade!
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it was,nt actually a ''free trial '''I joined the subscription plan right away because they have a ...cancel at anytime ..clause .I tried it out last night only using half the contents of everything and I must say I am impressed .The actual contents of the pack are good quality products .I have already recommended to my two daughters so that in itself is a good review .
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My hair although in a good condition was reddish due to using Henna As my greys were no longer being covered well I have used Shade number 8 Sicily All greys are covered well All red out of my hair Hair looks healthy It’s not quite the no 8 color but definitely will be once I use Sicily a few more times
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Great product, very easy to apply with no chemical smell. I love the colour and how healthy my hair looks and feels. Also excellent customer service.
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I love the product and the fact that I get the bowl, brush and cape as well is awesome
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Loved the salon accessories and process. First colour was too dark, they were very helpful and gave me advice to correct that and also to pre-soften which I do now and which finally gets me excellent, lasting grey coverage. Thanks!
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Love the beautiful colour result. Bit more to do with the accessories, but I will keep it up because it is what my colourist does in my expensive salon and I think they will make it easier to do root touch-ups only (did full length colour the first time).
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Really nice quality colour, and loved the colouring accessories. Didn't love the barrier oil, but just wont use it next time. Might chat to the colourist and change my colour next time - my friend said they are very helpful, so I'll see what they say...
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Wasn’t sure what the result would be, but I was after a more ashy blonde as my blonde was starting to look a bit brassy. So I tried the San Remo after consulting with Camilla. The result looks like ive had a toner put on my hair - it’s definitely more ashy so it has delivered. Also my hair feels lovely. Will continue using 😊
The Shade 4 star review on 22nd March 2019
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Great so far! Good coverage and no smelly chemicals! I will need to fine tune my colouring but very happy for first time use.
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The Shade is rated 4.5 based on 1,937 reviews