The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,053 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th August 2025

Snez U

The Shade 5 star review on 13th August 2025

Victoria O

The Shade 5 star review on 25th June 2025

Heather P

561

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not happy abput this order as i have sill not received it and its been 2 weeks now. Other that that I'm happy with my color”

Helpful Report

Hi Linda, Unfortunately there are big delays from Australia Post all over the country mainly due to the increased volume of people having items home delivered. Information from Australia Post regarding the delays can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#faqs I have just checked your tracking, and it is due to be delivered today or tomorrow. Apologies for the inconvenience. The Shade team Really sorry for the inconvenience.

“The pack comes with everything you need to do your hair, I have long hair and found there was just enough product. I found it had simple to follow instructions. But hard to do your hair if it's long on your own, the only thing I found it didn't cover my greys completely. Over all you have nothing to loose by giving it a try you can cancel at any time”

Helpful Report

Hi Lisa, Thanks for your kind words! I would suggest trying our pre-softening option ($2.95) to cover your stubborn greys. I hope this helps! The Shade team

“I absolutely love this hair dye kit. My hair feels so soft, healthy and it's so shiny, the only thing is that the color is slightly darker than I would have liked (it was light brown, but more of a deep brown). I will definitely be continuing my subscription. Soo much better than the box kits.”

The Shade 4 star review on 19th April 2020

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“Super quick shipping. Easy to apply and the colour is exactly what I ordered. It also covered my stubborn greys. Love my new colour ☺️”

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“Great natural looking cover. All I needed included.”

The Shade 4 star review on 18th April 2020

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“The kit is very good. I found the Developer and colour didn’t mix that well, it looked lumpy and had different colour tones. That said the mix applied much wetter than my regular colour, that said there was little to no staining of the skin and the overall final colour was great.”

The Shade 4 star review on 14th April 2020

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“I used number 4 dark brown to do my regrowth. I have balayage so I didn’t do my whole head. The colour was rich and very good quality. The best part was no horrible ammonia smell! I may choose a slightly more ash shade next time but it blended my roots well. My only criticism would be that with the developer in a sachet it is quite wasteful. If it was in a bottle you could do small touch ups when needed. I only used half the mixture and had to throw the rest out. It would also be great if The Shade did other developers like a no lift one to allow their colours to be used as toners. Overall I am pleased with the quality and will try them again.”

The Shade 4 star review on 13th April 2020

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“Generally very satisfied. The instruction could be a little daunting and confusing when you add pre-colour steps like bleaching.”

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“Excellent colour experience. Easy application, fantastic coverage of greys. Overall very happy customer.”

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“So far so good! I received my initial trial pack this week and applied my colour straight away. Colour is great (light ash brown) and hair feels great. The application method a little fiddly compared to previous L’Oréal colour from chemist but expect I’ll get used to it. The only reason I’ve not given it a 5 is because I don’t know how long the colour lasts yet - my biggest bug bear of previous colour treatment was it would fade within a couple weeks. Fingers crossed The Shade life’s the distance!”

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“First time user and absolutely couldn’t be more happy with how it turned out. I ordered Copper Golden Blonde and put that over a faded light brown and it has turned into more of a beautiful auburn and has left my hair shiny and feeling amazing. I only have 1 issue and that’s I have quite thick hair and would like a extra option for more colour as well as the developer on top on the extra plan i already have.”

The Shade 4 star review on 7th April 2020

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“Very happy with the product and clear instructions. Would recommend.”

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“Really happy with my colour and the conditioner left my very dry and curly hair lovely and soft. So convenient.”

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“Really love the products, the colour is beautiful and left my hair shiny, I will happily continue to use it. The few members of staff I interacted with were very nice and did their best to be helpful. The only reason I gave only 4 stars is the slow delivery. I'm on my second order and it's again looking like 2 weeks to get a small package to Rockhampton. Just have to allow for that when ordering.”

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“the colour looks great, probably not what I was looking for but beautiful just the same. Will be using it again but will changing the shade”

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“I followed the instructions but my hair didn’t come out the same colour as it did in the picture”

Helpful Report

Hi Suzi, I'm sorry your hair didn't come out the same as the photos on our product page. There are a number of factors that could have caused this. Please get in touch with with one of our colourists here who would be happy to give you some personalised advice: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“Lovely product, but I feel there needs to be a more thorough consultation process. My suggested colour result was too dark.”

The Shade 4 star review on 10th November 2019

Helpful Report

Hi Sheryl, Thank you very much for your review and photo, we really appreciate it! In regard to your colour being too dark, could you contact one of our colourists here who could give you some personalised advice in regard to your color: https://theshade.com.au/colourist/ Thanks again! The Shade team

“A little bit darker than I like but I do love the cool color”

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“Good quality product, easy to do myself and nice to have little things like the cape and mat included with it. Didn't make much difference to the colour of my hair (I picked a shade recommended for lightening 2 shades) but seems to have covered the greys.”

Helpful Report

Hi Amy, Thanks for your review, really appreciate it! If you'd like some personalised advice regarding your colour, please contact one of our colourists here: https://theshade.com.au/colourist/ I hope this helps! The Shade team

“Great easy to use, I'm giving a four due to coverage of greys”

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The Shade is rated 4.5 based on 2,053 reviews