The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,002 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th June 2025

Evonne R

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was great! I have a sensitive scalp and I had no issues with the hair colour. I have had many comments from friends asking me where I got my hair done 😊💕”

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“Love the shade. Love the product. My hair feels amazing, soft and healthy. Thrilled.”

The Shade 5 star review on 8th August 2019

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“Covers my greys and I love the colour”

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“my hair colour did not change, my regrowth was not affected, my greys were not covered. I followed the instructions to the letter.”

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Hi Samantha, Thanks for getting in touch. Ok, our colourist can help with both colour selection and we have a process which will give you complete grey coverage on even the most colour resistant greys. Please get in touch with our colourist directly, and provide a little more information about your colour and they can help you find a colour you are happy with and achieve permanent colour results on stubborn greys. Please go to https://theshade.com.au/colourist/ I hope this helps! The Shade team

“I have been spending $290 AUD plus on colouring at salons, and given my greys are getting more pronounced, was doing every month! I thought I'd try the Shade for the months where I couldn't get into the salon, but now use the Shade exclusively! It lasts as long, the colour and shine are great, and have received more compliments on my the Shade colours than any other time. Bargain for the quality!”

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“It’s a lovely cool brown, not too dark.”

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“Unbelievably easy home colour hair experience with perfect colour coverage. Adding the one simple step of pre-softening made my usually colour resistant greys absorb the dye like never before. Every single hair strand is uniform, shiny and soft. Using the tint brush and tint bowl made it easy to apply the no drip generous quantity of colour product. There was no harsh smells or itchy scalp, so leaving the product in wasn't an issue - no running eyes and nose. The colour cape and mat definitely kept my bathroom and clothes clean. I am forever confident that every home colour experience will be wonderful using The Shade's products and accessories.”

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“I got a color consult and provided pics to the stylists , as I was concerned of any warm orange disasters, I was assured my hair would not go orange. It did!, then I received more dye to cover it and it was worse! , I had to fork out 185 dollars at a salon to try to cover this up and ended out with a dark color I hate.now I have to spend the same amount to try to get my original color back. It turned orange because of the developer no fault of my own according to my hairdressers. Very unhappy . Didn't get a refund or any compensation. My hair is my beauty and your company took that away from me.”

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Hi Kristina, you told us after you coloured, and I'm quoting you "..my roots turned out a little hot but I think I left the dye on them a little long ops!". It's important to follow the processing times exactly. The Shade team

“I am loving The Shade. It is already saving me so much time and money at the salon. I coloured my hair at home and then went to the hairdressers for a cut. It was so much quicker and easier. I did find it a little awkward trying to colour my very thick shoulder length hair but I am determined to stick with it and I know I can get better. Loving it. Thanks everyone at The Shade.”

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“I need a visit to the hairdresser every 3 weeks to keep my greys under control, financially I used to struggle with the cost. The shade has now given me a cheaper, high quality option to stagger my hair appointments & save me tonnes of money.”

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“Shade is an awesome product,I have very fragile hair and it has left it feeling soft and shiny and unlike the other hair colours I have used. it doesn’t made my hair break and fall out I will differently be using shade as my preferred hair dye”

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“My hair although in a good condition was reddish due to using Henna As my greys were no longer being covered well I have used Shade number 8 Sicily All greys are covered well All red out of my hair Hair looks healthy It’s not quite the no 8 color but definitely will be once I use Sicily a few more times”

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“I love the colours and the ease of applying them. They cover my greys really well and dont fade. Ordering is also made easy as I am informed the whole time when my delivery will arrive Thank You”

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“Hi we have used this colour twice and has had virtually no effect on the hair colour. I think we will cancel and go to the salon. 😢 Does this look like golden ash blonde?”

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Hi Tiffany, I'm sorry you have a darker than expected colour results. I suggest you contact one of our colourists who can give you personalised advice. Please go to this link: https://theshade.com.au/colourist/ In the meantime, please have a look at these article which could be useful to you: https://theshade.com.au/colouring/my-colour-result-is-darker-than-i-expected-why/ https://theshade.com.au/blogs/how-hair-porosity-affects-hair-colour/ https://theshade.com.au/colouring/colouring-and-damage-hair/ I hope this helps! The Shade team

“Great one! Easy to use, perfect color and made my hair really soft. Also it smells so good! I loved it!”

The Shade 5 star review on 27th June 2019

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“Really love the way my hair and head feel and look after using this product. I used to get an itch for days on my head, neck and face after using regular colour, and I am now very happy with my colour and lack of itchiness, plus the accessories were very handy. Very nice.”

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“I got so much help from the colourist - she explained how to fix my current colour problems, how to stop getting the same outcomes in future and told me exactly how to colour for the colour results I wanted. My hair drives me nuts, but I am feeling really confident and I really like the new colour selection which is really working for me, and no more colour banding or build-up for me either (now that I actually know what that is)! Thanks!”

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“Compliments, soft, shiny hair and great accessories that were actually really handy - this is great! I love that I am avoiding some nasty chemicals and getting colour results that I love too.”

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“Lovely! Great customer service, really helpful and very nice product. I'm very happy with my new colour and happy to have found a colour which doesnt irritate my scalp.”

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“My sister is a hairdresser and she is always telling me what to do with my hair. She knows best, of course. So I enjoyed telling her I was pre-softening to colour by colour-resistant greys, and using a tint brush and sectioning to avoid colour build-up! She went a little quiet after I told her that... I love my new colour and I do appreciate the tips and help from the colourists too!”

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The Shade is rated 4.5 based on 2,002 reviews