The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 3.00

3.0 Rating 327 Reviews

49 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.0

Based on 327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely 0 zero exchange policy In terms of exchange the company will ignore the customer completely”

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Posted 4 years ago

“Refund policy very bad.. Product not same as shown in picture..They don't even rply properly.”

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Posted 4 years ago

“I was about to buy but just coz the T-shirts and shirts were so overpriced, I checked the reviews to understand if it's premium or the quality is unbeatable. After checking the reviews, I don't think i will take this chance. I have loved the quality of BonOrganik and Bevakoof but I feel wary to check the quality of Souled Store after so many awful reviews.”

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Posted 4 years ago

“The product images do not match the delivered product.....I returned it twice. There delivery and return is a tedious process. They always seems to have a technical glitch, always. After 6 calls, 4 mails later...........Its been a month and I am still waiting for my refund.”

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Posted 4 years ago

“Over priced clothes... some of them don't even live upto the quality expectations”

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Posted 4 years ago

“Fraudulent Business”

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Posted 4 years ago

“Worst quality products....does not refund money so one is forced to buy their cheap clothing in exchange for the already received cheap clothes......and also no refund policy shown while buying”

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Posted 4 years ago

“The quality of cotton and the print is really below par. The costing is premium but quality is wore than Bewakoof brand tees.”

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Posted 4 years ago

“This has become a trend ,,, that create a fake company and collect money... Don't go with new company.. i was just about to order... But rewiews helped to to become a fool”

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Posted 4 years ago

“The biggest scammer is one lady in the customer care who fools like anything. I had ordered and there was a transaction failure instead of returning the money within time she argues for her company policies. Please don't get fooled by them as they are highly unprofessional. There was one guy called Karthik who helped me a lot. But the lady was totally unprofessional and has no clue what she speaks. Pathetic customer care.”

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Posted 4 years ago

“Contrary to the reviews I received a very early delivery of my order and the quality is one of the best ever I have ordered online.The sizewise fit and overall quality is very very good and looks exactly how it is represented in the images . Keep it up The Souled Store.. looking forward to more merchandise from the TSS.”

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Posted 4 years ago

“Very big mistake!!! Extremely low quality material and pathetic stitching!! All threads came out in second wear itself. Don’t order from thesouledstore.com. Waste of money!!”

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Posted 4 years ago

“I placed an order of a T-shirt, it seems that i lost my money, no response from anyone in this regard till now.”

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Posted 4 years ago

“I was about to order "Justice League Baseball Shirt: Clark Kent and Iron Man: First Flight" but after going through the customer reviews I don't want to take the risk because this is not a reputed shopping side so I have change my mind. Let me keep checking more upcoming reviews from the buyer and I'll get back if it is good.”

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Posted 4 years ago

“Bhen ke lode souled store vale madarchod , randi ke bachhe.”

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Posted 4 years ago

“I was about to order as the products displayed on site are quite attractive.. Post reading the review comments I changed my plan... thankful to all reviewers...”

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Posted 4 years ago

“Good deivery on time”

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Posted 4 years ago

“Worst company to buy from. They are unprofessional. Ordered 2 weeks back, when I did not received the order. They said that order has been cancelled because courier guy was not able to reach me. And courier guy didn't even called. They didn't even mailed me or messaged me about that.”

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Posted 4 years ago

“U didn’t deserve one star too, continues twice deliver wrong product, Completely shocked how u guys run business.”

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Posted 4 years ago

“I am disappointed with your products, your are sending wrong products, seriously am very disappointed, inner wears are want to wear properly. But it's not suit for me, I never recommend in future”

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Posted 4 years ago

The Souled Store is rated 3.0 based on 327 reviews