The Souled Store Reviews

Name: The Souled Store
Rating: 2.89

2.9 Rating 296 Reviews

46 %

of reviewers recommend The Souled Store

Company Reviews

Questions

Metrics

2.9

Based on 296 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a tee shirt for my birthday they claim It was coming the 2nd of March I haven’t recieved my order yet I don’t believe they ever sent it they don’t have to worry about me ordering again no phone number to call I am disgusted money lost o well hope this help others”

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Posted 4 years ago

“Never expected such quality from you guys ur showing one image in product page u r nort giving your 100% to make your website different from others u cheated me really disappointing on opening my souled store box my soul felt very sad by purchasing these clothes improve your quality or else close the souled store”

Helpful Report

Posted 4 years ago

“They are following unethical business practices. I ordered one t-shirt which was one size smaller. They don't have option for exchange so I was left with returning the product. They asked to wait for money to get credited in tss wallet. They took 4 days for return and 2 days to reflect the balance in tss wallet. When I tried to order larger size product was at 30% discount and at the time of payment it gave error message of product out of stock. I requested to notify me once the product is back in stock and got the reply that they are not sure when they will have tshirt back in stock. Surprisingly t-shirt was available in one day but at regular rate. Be really careful. This was my last order from this app. Good luck.”

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Posted 4 years ago

“I got 2 boxer shorts and a premium membership for discount Reasons. I am regretting i wasted 1000Rs. The 2 boxers are 350 each and are thinner my Ramraj boxer inners. The lint has caught on to the black one already and the punisher patterns look nothing like the preview images.”

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Posted 4 years ago

“I ordered a t-shirt. At ordered time the amount of t-shirt is 733. And at the last is same. Suddenly delivery boy says it's 758. I don't how. Now they are massaging me it's 758. I cancelled the pickup. And they have no explanation.”

Helpful Report

Posted 4 years ago

“The quality of products are not good the stuff is so thin and I’m also facing problems in refund of my money it’s been 7-10 days and my refund has been not taken place all the time they are making excuses and saying that the amount is being bounced back twice. I have not found their services good enough I think their products are overrated.”

Helpful Report

Posted 4 years ago

“Horrible Quality. The product page shows high quality samples of the apparel but after purchasing I realised it was similar in quality to the clothes you get in flea markets. No review page or feedback page on site. Will never buy from them again.”

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Posted 4 years ago

“I have been duped by image shown on your site. On receiving the product I am disappointed to find the inferior quality of fabric used.”

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Posted 4 years ago

“Product quality is not as expected. I returned it and now thet gave money in website wallet not back in bank account. So disappointed that I need to buy something from them within one year.”

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Posted 4 years ago

“Product is good..exactly same as shown in the picture..colour is nice..material is good..but the only problem is size..i ordered S size..but it looks like XL..it is too big for me..they should make XS also..”

Helpful Report

Posted 4 years ago

“Worst app ever!!🙏🏻🙏🏻 They fuckin take 3-4weeks to return your own money,. Guys careful.. and even now I haven’t received my money yet!! People please be careful.. and quality also not that good.”

Helpful Report

Posted 4 years ago

“Bought a Donald Duck stripes t-shirt. Everything was ok but the stitches came of and now the t-shirt looks bad from the backside. Worst quality product. Definitely not worth the 650 bucks I spent..”

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Posted 4 years ago

“Worst fabrics used. The t shirt got a hole in just the second wash.”

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Posted 4 years ago

“Wish I had read the earlier reviews.They don't have a pickup facility for return and they expect people to go to the speed post counter to send the package! Utterly disappointing and everything about the t-shirt is just mediocre”

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Posted 4 years ago

“Their wwe section is far from being authentic, I'm a customer since 2017, all of their wwe merch is not at all accurate to what they sell on wweshop. Look at the size of the letters it's so small. Refrain from buying any wwe merch from them.”

The Souled Store 1 star review on 27th September 2020

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Posted 4 years ago

“The size is not standard, previously ordered tshirt fit fine but the same size new one doesn't! They do not have pickup facility, its such a waste of money!”

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Posted 4 years ago

“I have recently become an exclusive member and they really do prioritize your order. I am very happy with the service.”

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Posted 4 years ago

“I have order for a mask. And the amount got deducted but no order ID or mail confirmation was sent.”

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Posted 4 years ago

“I bought two t-shirt dresses, they are both beautiful and stylish. Material is good and worth the money.”

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Posted 4 years ago

“I buy one tshrt.. which were in blue colour shown but recieved different color with poor quality. Very bad return policy. And not at all satisfy with refund policy also. They refund it our souled store account.”

The Souled Store 2 star review on 25th August 2020

Helpful Report

Posted 4 years ago

The Souled Store is rated 2.9 based on 296 reviews