The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 2.91

2.9 Rating 304 Reviews

47 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

2.9

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

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“Very pathetic. They should change there name to idiotic store.”

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Posted 3 years ago

“Worst experience!!! product missing inside package.”

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Posted 3 years ago

“This company is fraud. After returning product they does not refund your money. And it goes to there wallet. If you don’t like any product yet you have to purchase. Return policy is disgusting.”

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Posted 3 years ago

“Wish there was an option for zero. I visited the palledium mall today went in to TSS. The lady sitting there was absolutely rubbish to talk to. I wonder why such people even get jobs they should b sacked.”

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Posted 3 years ago

“Horrible customer service. Bought a cord set and there was a hole in the pocket. Did not get a refund on a torn shorts that I received. They did not even bother to take my shorts back and give me a new pair. Never buy from this place. Total scam. They sent me ₹500 TSS points instead of that which is applicable only if i spend ₹2000. Why would I from such a horrible brand with such poor customer service.”

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Posted 3 years ago

“Pathetic Quality”

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Posted 3 years ago

“After following you up for 3 months, nstead of refunding Rs 2770, you deposit Rs 24 in my UPI account. And now you tell me to wrote an email. This is so unprofessional. I don't know how long I'll have to wait for my refund. Zero customer service. Extremely disappointed. Never recommending you to anyone.”

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Posted 3 years ago

“Initially, service was good. received quality products at decent price. It takes little longer for delivery and return pickup/refund but that is okay. But later on service got pathetic. I started to received used (I mean literally used products, had some stains on them/washed marks and even small wear and tear). I placed the return request a month ago and still struggling to get refund. Instead their call center executive even senior manager are blaming me for not having follow up with them. Seriously I should have visited this site before placing the orders. Now I am stuck with around 3000 INR in souled store TSS money and forced to buy souled store products)”

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Posted 3 years ago

“Do not buy, I repeat do not buy anything from here, you won't receive an refund for your returns. And worst part no grievance management either by call or mail. Only exp you will have is REGRET.”

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Posted 3 years ago

“I like what they do. Overall not bad. U can always go and check what is their latest catalog.”

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Posted 3 years ago

“The product was okay, but really thin for a sweatshirt. What was the most disappointing fact was that even after paying for extra gift wrap they didnt do it! They just gave it in a normal souled store package!”

The Souled Store 2 star review on 9th December 2021

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Posted 3 years ago

“Any options for Zero Stars? Firstly their size chart is wrong. You buy 4 products. Return 2 due to wrong size. You try to buy the correct size. They charge more then. Flawed algorithm and flawed company. If you guys are thinking about an IPO, please don't!!!”

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Posted 3 years ago

“Ordered a Tshirt sometime back, though the delivery was a week late but the product was awesome exactly what i was looking for. Quality is good but still can work on delivery:)”

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Posted 3 years ago

“You won't find reviews on their website, because this is a fraudulent company. The customer service guys are just like the logo, always hiding behind 'sheets' of fake promises. I should've looked up reviews before making a purchase.”

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Posted 3 years ago

“Complete fraud”

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Posted 3 years ago

“The quality is very good. Prices are a bit high, but it's worth.”

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Posted 3 years ago

“Such worst after sales support. I got small size and keep on calling them to return. But it been almost a month but they not doing anything. Apart from fals commitment. Guys please don't buy anything”

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Posted 3 years ago

“Absolutely 0 zero exchange policy In terms of exchange the company will ignore the customer completely”

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Posted 3 years ago

“Refund policy very bad.. Product not same as shown in picture..They don't even rply properly.”

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Posted 3 years ago

“I was about to buy but just coz the T-shirts and shirts were so overpriced, I checked the reviews to understand if it's premium or the quality is unbeatable. After checking the reviews, I don't think i will take this chance. I have loved the quality of BonOrganik and Bevakoof but I feel wary to check the quality of Souled Store after so many awful reviews.”

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Posted 3 years ago

The Souled Store is rated 2.9 based on 304 reviews