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TicketsToIndia Reviews

2.6 Rating 119 Reviews

39 %

of reviewers recommend TicketsToIndia

Company Reviews

2.6

Based on 119 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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TicketsToIndia 1 star review on 5th January 2021

TicketsToIndia 1 star review on 5th January 2021

TicketsToIndia 1 star review on 5th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, This is a company which illegally tries to charge exaggerated amount for cancellations and changes by putting that blame onto Airlines when actually Airlines does not charge that much. Even Tickets2india website clearly states that the contract between them and customer is as same as between them and Airlines. However, they are now charging me half the ticket cost for cancellation/changes when actually the ticket fare for change is no different or less than the actual amount paid. Fraud company. STAY AWAY from looters tickets2india.co.uk.”

Posted 2 years ago

“One of the shittest travel agency in UK. I would suggest not to buy any tickets eventhough If it's cheaper. Staffs are so rude and unhelpful. No discipline or mannerism how to behave with customer. Liars,😠😠😠😠😠😠.”

Posted 2 years ago

“very rude sales agent so much attitude dont want call their customer service ever again”

Posted 2 years ago

“This is a worst worst travel agent. DO NOT buy tickets from them. My ticket got cancelled and airlines informed me that i will get a full refund on the ticket. I was literally on the phone every day to chase it up with the agent but no one was helpful. I contacted Airlines and they said refunded the money in two weeks. But when i called the agent they lied saying they dint receive the refund and they didnt bother to reply any emails or calls. whenever i ask they say in 10 days i should get a refund (that too they will deduct 250 pounds as cancellation fee). after 10 days they say the same thing. Its been a year and i am very frustated with the service and lies they tell to the customer.”

Posted 2 years ago

“I would give - No STAR IF THIS WAS AVAILABLE TO SELECT OR EVEN NEGATIVE STAR This company is absolutely revolting. Anyone considering buying tickets from here please go somewhere else like reputed travel agent or directly with airlines instead of this travel agent. I have told the same to my family, friends, DON’T buy your tickets from here. I would rather pay more for a ticket than buy a cheap ticket from here. I was promised a refund which I didn’t get now nearly 12 months they already received refund in full amount from air india but they denied to give me refund in full amount and trying to steal money from me by charging admin. cost of £50. Disappointed and finally i have go though via court for my refund. so much waste of time, stress and anxiety you get by this sort of unprofessional staff. Dishonest service provider Agent failed to provide explaination on cancellation fees. No receipt provided for charges. I would request consumers to think three times before making any transactions. I have spread my word and convinced everyone I know to not purchase tickets from here and I definitely will not be buying from here. I never leave a review normally, but the way travel agent staff spoke to me was unacceptable and is my main reason for leaving this review alongside my pending refund. Guys save your money and time and go somewhere else :)”

Posted 2 years ago

“This company is absolutely revolting. Anyone considering buying tickets from here please go somewhere else like Southall travel. I have told the same to my family, friends, DON’T buy your tickets from here. I would rather pay more for a ticket than buy a cheap ticket from here. I was promised a refund which I didn’t get. Thats one story aside but whats really funny is how their advisors (Agents) speak to their customers. In particular a advisor called ‘KABIR’. After explaining my problem regarding the refund he cut what I was saying and said ‘No I don’t deal with refunds what do you want me to do, i cant do anything’ with a raised voice. A polite, ‘I’m not sure but can check for you’ would have been enough. I have been chasing this refund up for the past 5 months and if I can keep my calm and talk professionally over the phone then I don’t understand why a advisor who works there and gets PAID to do their job can’t do the same. I later said that I don’t like the tone and the attitude that you are speaking to me with. KABIR replied ‘are you done, or do you wanna carry on?’ LOL, its funny how they speak however they like to their customers without a consequence. Clearly that aggression didn't initiate from my side as a customer who just wants reassurance so if he is having personal problems he needs to leave that outside work. I would report him to a manager but turns out THERE IS NO MANAGER LOL (well thats what their employees say anyway on the phone). However, if there is someone that checks on the attitude and customer service skills of the employees of ticket to india, Im sure you record your calls, have a listen to KABIR’s call today. They can book the tickets for you just like a 12 YEAR OLD can do too using the website but they can’t sort out the after sales and for that you HAVE TO CONTACT CUSTOMER CARE ON EMAIL. I did that too, I emailed their customer services and refund department for the past 5 months I didn’t get a reply until 2 weeks ago. Im understanding and thats why have been waiting patiently for a refund for the past 5 months and chasing this refund up daily just for some reassurance but its ridiculous that they speak to their customers like that without being triggered. I did not once say anything offensive. Disappointing. The other advisors were professional when speaking but KABIR needs to be taught some manners on how to speak with customers, I’m sure they get training, maybe a refresher on customer service skills might be good for him? Just a suggestion. Now, about my refund. I needed to amend a ticket however the adviser advised that I should just purchase a new ticket as it would be cheaper than amending the original and he would sent the original one for a refund. So I went ahead and paid for the new ticket expecting a refund on the original ticket. It has been 5 months and they have been sending me around in circles and recently told me that I can not get a refund. At this point I’m not even annoyed, its funny how they get away with things like this. Still chasing up the refund. Promising a customer a refund over the phone, so that the customer doesn’t have proof of it and then not issuing the refund. On top of everything the attitude that they throw at their customers is funny. Guys save your money and go somewhere else :)”

Posted 2 years ago

“Con someone please help me that Ticketstoindia… charging me for cancellation £200 each ticket my family booked ticket but some madical reason I have to cancel 4 tickets please help me and advised me where should I go Normally they charge £50 for cancellation but now asking £200 each altogether £800 for detection thanks in advance”

Posted 2 years ago

“Pathetic service ! No communication at all even if its email or calls . My flight got cancelled in December and the airlines had refunded money to them but until now no response from the agent. Very rude on the phone and total lies . They charge £50 per ticket if you choose to get the money back ! un believable please stay away from them.”

Posted 2 years ago

“Totally horrible customer service.i was with them from long time but now disappointing.won’t recommend to anyone in future.”

Posted 2 years ago

“Don’t even want to click on one star as they are even worse. I booked a ticket on January 2020 and had to extend it due to lock down. They told me that I have to pay extra and “There would also unfortunately be a cost for defending chargebacks as we have to make a £50 charge to cover the considerable amount of time that it takes and an additional £20 charge as the bank charges us this when a chargeback is raised”. Then I had to take a special flight to India and they promised me that they would give me a partial refund. I was chasing the refund almost twice every month by phoning and received reply to wait for another 24 hours every time. More than 20 emails without any proper reply from them as well. At last, they said they approved a partial refund on 30 of October 2021 after waiting for 1 year and 10 months without even acknowledging how much it will be. But, they mentioned there will be another £15 handling fee. I’m not sure why they can’t say how much it is? Also, what about the time and money I spent on chasing this up with them and the airways directly as the travel agent lied to me saying that they haven’t received the refund from the airlines (but airlines confirmed me that they already processed the refund). I’m sure tickets to India retained so many passengers refund like me as I’m sure nobody will be bothered to chase up like me (2year now). But, I didn’t want to lose my hard earned money to an organisation that doesn’t even have any ethics. They don’t even reply to your emails. I contacted them again today and received such a rude response from one of the staff saying “you waited for 2 years, why can’t you wait for another 24 hours? Send the email again and we will reply to you” Such a worse company-not going back to them and none of my friends or anyone I come to know. I think they don’t know customer satisfaction and word of mouth is the largest advertisement which they are loosing by such unhappy customers.”

Posted 2 years ago

“Scam ! I had my flight during lock down back in November 2020, all flight was cancelled. ticket to India agent never informed me until i have checked online flight status. i have chased them for refund many times by emails, by calling them every week, no respond or update on my refund from staff. i called direct to air india and they confirmed that they have already refunded to tarvel agent, even booked through ticket to india staff i spend huge amount of time to chase directly with air india for refund. you get stuck in middle between agent & airline company. in fact air india refunded in full as they confirmed over the phone. same as other review, initially they told me i will get full refund. after week i got email from them and they told me they would deduct £50 handling fee for ticket doing nothing. they got refund back in February 2021 and I am still waiting for a refund now nearly 9 months finish and finally i will take them in court now and make aware not to cheat with innocent regular customers. They are highly insensitive people and scammers, unprofessional and untrustworthy company. i will rather pay little more and booked with directly.”

Posted 2 years ago

“Very poor service and provides false information, misguided about the flight timings and availability that has caused massive problems during the holidays”

Posted 2 years ago

“Scam ! I have to cancel my mum and dad's tickets because my dad passed away. They don't know meaning of empathy. For last 5 months I am waiting for response. Intially they told me I would get full refund. 2 weeks ago I chase them and they told me they would deduct £50 handling fee for both tickets. I am still waiting for a refund. They are highly insensitive people and scammers. Don't trust them. Never again.”

Posted 2 years ago

“Pure scammers After sell tickets no communication no update no email even they don’t bother to take call after 20 days I ask my bank to take my refund very bad service Please don’t try anymore Scammers”

Posted 2 years ago

“I used to use this agency for booking my travel, alway had smooth process as my flights never got cancelled. This agency showed their original face when my ticket got cancelled by the airline at the time of pandemic. They charged unethically £50 per tickets while the airlines refunded the full amount. Even they have their policy that they will refund the amount if flight gets cancelled by airline. Guys If you don’t wants to get cheated in your difficult time, please DO NOT USE THIS AGENCY.”

Posted 2 years ago

“Please avoid Tickets to India especially if booking flight to Amritsar via Delhi. We booked 3 ticket to Amritsar via Delhi due to family emergency. Next day received e-mail from Tickets to India that our flight has been cancelled and need to rebook with fare difference. We had no option to rebook with extra charges. Please only book till Delhi as there is no flight to Amritsar. If they advertise on their website it is to deceive you. Please do not book flight to Amritsar with tickets to India.”

Posted 2 years ago

“WE FINALLY GOT OUR MONEY BACK THROUGH OUR BANK. please look at my reviews on trust pilot at how bad this company is. DO NOT USE THEM. We have now managed to get our full refund back of £2100 after raising this with our credit card company in may 2021and got it back within 3WEEKS, TTI owed me money from MARCH 2021(flight cancelled in Feb) and refused to refund me unless I pay the fee. These were our second set of refunds with the same company. 1st set of refund we unknowingly paid £15pp (x5) to process partial refund of £500. If this company tries to scams you and tell you to pay a refund fee or rebooking fee ( we rebooked 5times due to cancelled flights and paid each time- apparently it’s calls taxes, later found out from the airline there are no such charges) We got scammed out of £350! DO NOT PAY THEM!!!!(they then tried to charge us £50pp- total £250 for above refund (these were our second set of tickets) get straight in touch with your credit card company and report them to citizen Advice who will pass the information onto trading standards. Dreadful company we lost £350 for a none existing service before realising something was not right. During these times please book directly with the airline and pay with a credit card for extra protection. Both Vistara and Air India were amazing once I got in touch, our refunds were quick but unfortunately it had to go through TTI who held the money. So happy to see the back of these lot🙏 Hope above information helps you if you are in similar situation. Good luck 🤞🏻”

Posted 2 years ago

“Taking advantage of Pandemic, Harrasment No transparency at all, No explanations of charges they ask you to pay. Their CC team never responds, pathetic customer service, its the customer who has to run behind them, no decency to even call back or respond to emails. I have until now spent 1100£ on my tickets and still keep paying them. I paid 451.95£ as the fare difference for rescheduling my flight (after already paying them 1100£), due to uncertainty on the travel date they further suggested me to take a voucher which they(Austin) promised will be of the same value as my flight.( atleast 451.95) When the voucher came, I checked with the airline directly and found the value of voucher is only 119£??? How on earth the value of the voucher be less than the fare difference I paid? I have asked Austin for explanation over email, but he is smart, he does not at ALL respond to emails but only calls. And they act mentally challenged when asked to the point questions and pretend that they do not understand your question and keep going in circles and wasting time. Now they hide behind the airline policy for less voucher value, my question is why did Austin promise at the first place? Now he is asking for 350£ more on top of 119£ voucher to book a one way flight to London!! Or telling me to book a fresh Air India flight. Is this fair?? I am going to raise a formal complaint once I reach UK, to let them know that they can not harras and fool customers as they please. Bunch of thugs sitting in Jalandhar and pretending british accent and british names to impress clients. Name of the people involved: Austin/Jackson EBP No. : 648613, I have emailed to Austin, austin£ticketstoindia.co.uk, sales£ticketstoindia.co.uk, Schchange£ticketstoindia.co.uk”

Posted 2 years ago

“THIEFS !! Chor! No transparency at all, No explanations of charges they ask you to pay. Pathetic customer service, its the customer who has to run behind them, no decency to even call back or respond to emails. I have until now spent 1100£ on my tickets and still keep paying them. I paid 463£ as the fare difference for rescheduling my flight (after already paying them 1100£), and they suggested me to take a voucher which will be of the same value as my flight. When the voucher came, I checked with the airline directly and the value of the voucher is only 119£. How on earth the value of the voucher be less than the fare difference I paid? I have asked them for explanation over email, but they are smart people, they do not at ALL respond to emails but only calls. I am going to raise a formal complaint once I reach UK, to let them know that they can not harras and fool customers as they please. Name of the people involved: Austin/Jackson EBP No. : 648613, I have emailed to Austin, austin£ticketstoindia.co.uk, sales£ticketstoindia.co.uk, Schchange£ticketstoindia.co.uk No response!”

Posted 2 years ago

“Tickets to India are a very poor ticket agent, please do not book any tickets through them. They are very quick to take your money but when applying for refunds due to Covid I have been waiting over a year! First they advised we would be eligible for a refund and have now denied our refund! Its very sad that agents are able to do this to hardworking citizens.”

Posted 2 years ago

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TicketsToIndia is rated 2.6 based on 119 reviews