Taking advantage of Pandemic, Harrasment No transparency at all, No explanations of charges they ask you to pay. Their CC team never responds, pathetic customer service, its the customer who has to run behind them, no decency to even call back or respond to emails. I have until now spent 1100£ on my tickets and still keep paying them. I paid 451.95£ as the fare difference for rescheduling my flight (after already paying them 1100£), due to uncertainty on the travel date they further suggested me to take a voucher which they(Austin) promised will be of the same value as my flight.( atleast 451.95) When the voucher came, I checked with the airline directly and found the value of voucher is only 119£??? How on earth the value of the voucher be less than the fare difference I paid? I have asked Austin for explanation over email, but he is smart, he does not at ALL respond to emails but only calls. And they act mentally challenged when asked to the point questions and pretend that they do not understand your question and keep going in circles and wasting time. Now they hide behind the airline policy for less voucher value, my question is why did Austin promise at the first place? Now he is asking for 350£ more on top of 119£ voucher to book a one way flight to London!! Or telling me to book a fresh Air India flight. Is this fair?? I am going to raise a formal complaint once I reach UK, to let them know that they can not harras and fool customers as they please. Bunch of thugs sitting in Jalandhar and pretending british accent and british names to impress clients. Name of the people involved: Austin/Jackson EBP No. : 648613, I have emailed to Austin, austin£ticketstoindia.co.uk, sales£ticketstoindia.co.uk, Schchange£ticketstoindia.co.uk