Scam ! I had my flight during lock down back in November 2020, all flight was cancelled. ticket to India agent never informed me until i have checked online flight status. i have chased them for refund many times by emails, by calling them every week, no respond or update on my refund from staff. i called direct to air india and they confirmed that they have already refunded to tarvel agent, even booked through ticket to india staff i spend huge amount of time to chase directly with air india for refund. you get stuck in middle between agent & airline company. in fact air india refunded in full as they confirmed over the phone. same as other review, initially they told me i will get full refund. after week i got email from them and they told me they would deduct £50 handling fee for ticket doing nothing. they got refund back in February 2021 and I am still waiting for a refund now nearly 9 months finish and finally i will take them in court now and make aware not to cheat with innocent regular customers. They are highly insensitive people and scammers, unprofessional and untrustworthy company. i will rather pay little more and booked with directly.