WE FINALLY GOT OUR MONEY BACK THROUGH OUR BANK. please look at my reviews on trust pilot at how bad this company is. DO NOT USE THEM. We have now managed to get our full refund back of £2100 after raising this with our credit card company in may 2021and got it back within 3WEEKS, TTI owed me money from MARCH 2021(flight cancelled in Feb) and refused to refund me unless I pay the fee. These were our second set of refunds with the same company. 1st set of refund we unknowingly paid £15pp (x5) to process partial refund of £500. If this company tries to scams you and tell you to pay a refund fee or rebooking fee ( we rebooked 5times due to cancelled flights and paid each time- apparently it’s calls taxes, later found out from the airline there are no such charges) We got scammed out of £350! DO NOT PAY THEM!!!!(they then tried to charge us £50pp- total £250 for above refund (these were our second set of tickets) get straight in touch with your credit card company and report them to citizen Advice who will pass the information onto trading standards. Dreadful company we lost £350 for a none existing service before realising something was not right. During these times please book directly with the airline and pay with a credit card for extra protection. Both Vistara and Air India were amazing once I got in touch, our refunds were quick but unfortunately it had to go through TTI who held the money. So happy to see the back of these lot🙏 Hope above information helps you if you are in similar situation. Good luck 🤞🏻