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TicketsToIndia Reviews

2.6 Rating 119 Reviews

39 %

of reviewers recommend TicketsToIndia

Company Reviews

2.6

Based on 119 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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TicketsToIndia 1 star review on 5th January 2021

TicketsToIndia 1 star review on 5th January 2021

TicketsToIndia 1 star review on 5th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to use this agency for booking my travel, alway had smooth process as my flights never got cancelled. This agency showed their original face when my ticket got cancelled by the airline at the time of pandemic. They charged unethically £50 per tickets while the airlines refunded the full amount. Even they have their policy that they will refund the amount if flight gets cancelled by airline. Guys If you don’t wants to get cheated in your difficult time, please DO NOT USE THIS AGENCY.”

Posted 2 years ago

“Please avoid Tickets to India especially if booking flight to Amritsar via Delhi. We booked 3 ticket to Amritsar via Delhi due to family emergency. Next day received e-mail from Tickets to India that our flight has been cancelled and need to rebook with fare difference. We had no option to rebook with extra charges. Please only book till Delhi as there is no flight to Amritsar. If they advertise on their website it is to deceive you. Please do not book flight to Amritsar with tickets to India.”

Posted 2 years ago

“WE FINALLY GOT OUR MONEY BACK THROUGH OUR BANK. please look at my reviews on trust pilot at how bad this company is. DO NOT USE THEM. We have now managed to get our full refund back of £2100 after raising this with our credit card company in may 2021and got it back within 3WEEKS, TTI owed me money from MARCH 2021(flight cancelled in Feb) and refused to refund me unless I pay the fee. These were our second set of refunds with the same company. 1st set of refund we unknowingly paid £15pp (x5) to process partial refund of £500. If this company tries to scams you and tell you to pay a refund fee or rebooking fee ( we rebooked 5times due to cancelled flights and paid each time- apparently it’s calls taxes, later found out from the airline there are no such charges) We got scammed out of £350! DO NOT PAY THEM!!!!(they then tried to charge us £50pp- total £250 for above refund (these were our second set of tickets) get straight in touch with your credit card company and report them to citizen Advice who will pass the information onto trading standards. Dreadful company we lost £350 for a none existing service before realising something was not right. During these times please book directly with the airline and pay with a credit card for extra protection. Both Vistara and Air India were amazing once I got in touch, our refunds were quick but unfortunately it had to go through TTI who held the money. So happy to see the back of these lot🙏 Hope above information helps you if you are in similar situation. Good luck 🤞🏻”

Posted 2 years ago

“Taking advantage of Pandemic, Harrasment No transparency at all, No explanations of charges they ask you to pay. Their CC team never responds, pathetic customer service, its the customer who has to run behind them, no decency to even call back or respond to emails. I have until now spent 1100£ on my tickets and still keep paying them. I paid 451.95£ as the fare difference for rescheduling my flight (after already paying them 1100£), due to uncertainty on the travel date they further suggested me to take a voucher which they(Austin) promised will be of the same value as my flight.( atleast 451.95) When the voucher came, I checked with the airline directly and found the value of voucher is only 119£??? How on earth the value of the voucher be less than the fare difference I paid? I have asked Austin for explanation over email, but he is smart, he does not at ALL respond to emails but only calls. And they act mentally challenged when asked to the point questions and pretend that they do not understand your question and keep going in circles and wasting time. Now they hide behind the airline policy for less voucher value, my question is why did Austin promise at the first place? Now he is asking for 350£ more on top of 119£ voucher to book a one way flight to London!! Or telling me to book a fresh Air India flight. Is this fair?? I am going to raise a formal complaint once I reach UK, to let them know that they can not harras and fool customers as they please. Bunch of thugs sitting in Jalandhar and pretending british accent and british names to impress clients. Name of the people involved: Austin/Jackson EBP No. : 648613, I have emailed to Austin, austin£ticketstoindia.co.uk, sales£ticketstoindia.co.uk, Schchange£ticketstoindia.co.uk”

Posted 2 years ago

“THIEFS !! Chor! No transparency at all, No explanations of charges they ask you to pay. Pathetic customer service, its the customer who has to run behind them, no decency to even call back or respond to emails. I have until now spent 1100£ on my tickets and still keep paying them. I paid 463£ as the fare difference for rescheduling my flight (after already paying them 1100£), and they suggested me to take a voucher which will be of the same value as my flight. When the voucher came, I checked with the airline directly and the value of the voucher is only 119£. How on earth the value of the voucher be less than the fare difference I paid? I have asked them for explanation over email, but they are smart people, they do not at ALL respond to emails but only calls. I am going to raise a formal complaint once I reach UK, to let them know that they can not harras and fool customers as they please. Name of the people involved: Austin/Jackson EBP No. : 648613, I have emailed to Austin, austin£ticketstoindia.co.uk, sales£ticketstoindia.co.uk, Schchange£ticketstoindia.co.uk No response!”

Posted 2 years ago

“Tickets to India are a very poor ticket agent, please do not book any tickets through them. They are very quick to take your money but when applying for refunds due to Covid I have been waiting over a year! First they advised we would be eligible for a refund and have now denied our refund! Its very sad that agents are able to do this to hardworking citizens.”

Posted 2 years ago

““SCAM GOT EXPOSED” The worst service one can provide is tickets to india.just last week 4 of my tickets were cancelled by mr “AUSTIN” stating a remark that all 4 of us have had a medical emergency.i condemn this act by austin. Firstly - how can four alltogether have a medical emergency other than corona virus which we have been tested negative soon after your FALSE remarks. Secondly - how can you cancel the tickets without our consent. Thirdly - you have been avoiding to reply my emails and avoiding my calls soon after your scam got exposed. we have been cheated by tickets to india.for the past four years i have been booking tickets with them.But this year little did i know i would be scammed as i had to rebook the tickts which i had on may 6th flying back to heathrow.when AUSTIN demanded 1000 pounds with me for rebooking all the four tickets i avoided paying him and booking it in air india office instead, since i was told it was free of cost to rebook the ticket, since i had already paid in full for my existing ticket.after i had succesfully managed to rebook all four tickets for flight on 11th of may by air india office for free of cost.just to make the matters worse, on the next day mr AUSTIN had cancelled all the four booking stating that the passengers had a medical emergency.since i had refused to pay for rebooking the tickets.i neither spoke to AUSTIN nor any of the staff from tickets to india then how come AUSTIN cancelled my tickets with some baseless and false allegations?i tried getting in touch with him after this incident but he never showed up.this shows how coward,unfaithfull and false these people are.the false remarks is a proof that the company is to be blamed for this incident and i have all the proofs in print.”

Posted 2 years ago

“PLS AVOID BOOKING IF POSSIBLE ... They are money looters ... Sales people are liars... they get the refund from airlines, but does not pass to customer .... I don't know who is giving positive reviews .... I totally agree with one of the reviews where someone mentioned about fake positive reviews ...”

Posted 3 years ago

“The worst travel agency I have every used! STAY WELL CLEAR. They are fraud! Highly irresponsible. Zero customer service. I’m sure they have a very wrong understanding of customer service. First they canceled my flight without telling me and now charging me £150 for another flights.”

Posted 3 years ago

“Tickets to India have had a refund from air India but have not refunded my money, I have paid for 10 tickets and they are not giving me back my money. From refund department they have now put me in concern department, whatever that is ?”

Posted 3 years ago

“One of the Worst , Cheater and arrogant Travel Agent in the field of Travel industry. Their MD Mr. Raj Kumar is an ignorent with thick skin and deaf ears. I wrote him few e mails requesting personally intervene in to the situation and offer a remedial solution as our One Side journey from was unavilaled due to ban imposed on all flights by Govt. due to Carona virus. We were compelled to take a Repatriation Flight buying Two New Tickets with B.A.as arranged by BHC in India after being stuck months.The impartial refund for one way Delhi to UK is very low hence full money refunded by Emirates in turn advised to deal with Agent since, Tickets were bought through them. But they are not only irresponsible , they are guilty concious by not responding as they have info to conceal. All I requested a Breakdown Figure with evidence with money refunded by Emirates .The only to deal with throgh court I am awaiting for my Solicitor advise to proceed and also not stop using them in futurebut give them an Adverse publicity by mouth or by any other avenues. So Friends don't buy it deal with an agent who is biggest cheat and services are poor.”

Posted 3 years ago

“Never use them. They are fraud. before pendamic they book the ticket and didn't issue eticket. Because of pandemic all the airlines cancelled and we requested refund. they said they have processed but after more than 6 months they haven't paid money back. I suggest those who got trapped, pls take legal advice soon before you loose your hard earn money.”

Posted 3 years ago

“Avoid buying airline tickets from this company. If you ever need to ask for refund, all you will get from them is lies and delays. My story. Bought a flight ticket from them in February to travel in March 2020 from London to Ahmedbad, India. EBP NO 631034. Flights were cancelled as india closed borders to international travellers due to Covid. I asked them for a refund to which they Lied to me that there is a cancellation charge of £200 by the airline. I called the airline (Air India) and was told that all tickets were fully refunded to the agents and there is no charge. But TTI agents kept on saying there is a charge. They said that the airline is offering free date change until 31/03/21 to all customers. I have got that in writing from their agent. So I went for the date change. I rescheduled the flight to 05/01/2021. However, they charged me £99 for extra fare. My flight on 05/01/21 was cancelled too by Air India. But Ticketstoindia never emailed or called me to inform me of this. When I found out about this, i called them to get refund. I was told they have got no advisory from the airline regarding my flight and I should call them back. So after several calls to their dreaded call centre, I was told to email their refund team. I emailed them on 14/12/20 to get refund. And again on 24/12/20. I got a response on 25/12/20 from Avna saying that they are still waiting for the advisory from the airline regarding the refund. I emailed again on 01/01/21 to chase the refund. So she emailed back on 02/01/21 to say that refunds can take upto 5 to 6 months and whether I would like to change the dates instead, free of charge. Same old trick. I refused to give in this time and asked for a refund. To which I was told that it will take 3-4 months to get the refund as the air india staff is furloughed at the moment. Another Lie. I contacted Air India directly and they confirmed its a lie. Refunds are getting processed as normal and even easier now. So what does this tells you?Ticketstoindia is lying regarding the refund. I asked my bank to get the charge back and to which Ticketstoindia agent Mr. Nick Cloute replied that the £99.00 will not be refunded as that was a date change fee charged by the airline. What a top class liar. I have it in writing from himself in March 2020 that the date change is free. Also, [Passenger-advisories-for-COVID-19-13-March-2020.pdf] on Air india website clearly states, there was no charge on date change and it was free. During this awful time, any reputable business should try and help their customer. But Tickets to india is taking advantage of the helplessness of their customers and charging them useless fee like £50 for processing refund. Who does that? The least you can do is give refunds to your customers without making money out of it. We are all going through tough times right now. Shame on you for charging us this useless fees for giving us our money back. You have lost my business forever. ------------------------------ Nick, You are a liar and I can prove that to you. The card company have sent me your reponse to them regarding the chargeback in which you LIED about the £99 charge. You wrote to them and told them that the £99.00 was a date change fee and it is non-refundable. Your words on a document signed by you. What do you call this, if not a lie? It was a fare difference amount and should be part of the refunded fare. But you sir, Lied in writing to my bank. Also, the refund processing fee that you charge £50. In what world can you justify that charge. Airline refunds to you our money free of charge. So how do you justify charging £50 to put that money back in my account? Can you clarify that please. Its a rip off charge. And you know it. Furthermore, what you called a courtesy to offer a date change is nothing but a scam of your company. You guys offer this so that you can charge Naive customer additional fare. All tickets which are cancelled by Air india are subjected to free change without any fare difference. Below document is the proof of that. So don't tell me that its a courtesy offered by you. Its offered by the airline to all of their customers. All Air India cutsomer should read the following pdf on Air india website. Just google the words and you will get the link of the pdf on their website. [Enhanced-offer-for-holding-tickets-dt-08DEC2020.pdf]”

Posted 3 years ago

“====warning stay away with this company taking advantage in pandemic== flight was cancelled by airlines and this people charged me £79 to exchange date which was free from direct airline so if anyone face same issue dont call agent call direct air india and ask them to duplicate my ticket and you can change date free without any charges .this people doing day light robbery and taking advantage of people situation ,did already complain to aita / atol and opened dispute with bank so i can get my money which they took falsely and i will also send legal dispute from my legal team so i request who ever face this kind of issue please go to iata/atol website and make complain and for extra charges they took you can call direct bank ,this people always use trick when they need money they will ask for phone call but ask them to chat and then keep that chat as proof so you can complain about this company , i have alos upload chat proof ,when i asked some question they did not have properly answer .so i request do not book through this company booked with direct airindia”

TicketsToIndia 1 star review on 5th January 2021

TicketsToIndia 1 star review on 5th January 2021

TicketsToIndia 1 star review on 5th January 2021

Posted 3 years ago

“Extremely unprofessional company where everyone starting from ticketing, customer care and refund teams are rude and least bothered about customer services. I have raised my refund request with Avna from refund team 2 months back however am still awaiting response on my refund request. I will never come back to this company and will ensure that none of my friends and relatives ise their services.”

Posted 3 years ago

“Booked in Jan to travel in March from London to Delhi. Service whilst booking was ok, but went downhill significantly when covid-related restrictions hit in India. Phonecalls would not be answered, promised callbacks not made and I was even charged for a new ticket when no ticket was issued. Exercised my right to make a chargeback claim on return to London, the company did not substantively engage in the process and I won the claim. They're now taking me to court for their own incompetence and seeking recovery of the settlement made in my favour. I'll be defending it robustly, as I've gone completely by the book and it is the company that has been the major let down.”

Posted 3 years ago

“I had booked tickets from Heathrow to Koch for 22 Dec 2020. Due to new covid restrictions the place where i stay is put in Tier 4 due to which i am not allowed to travel abroad, not even to the Heathrow airport as per law. Reference No: Z7M4Q I called up the 'tickets to India' customer service and asked for advice. They said i can either cancel the ticket which would charge me 250 pounds or change the dates. that left me with no option other than changing the dates hoping it would do less burden to my pocket. But they say I need to pay 106 pounds extra to change my date to march. In fact the fare in March (was 426) was lower than what I had paid for the Dec 22 2020 flight (which was 466). I was unable to understand why this huge charge being imposed for a date change. Upon insisting the guy says he will contact the Air India people and call, me back in 4 hours. He calls me back saying that the date change can be made in a lower price. now he quotes 89 pounds (morning it was 106pounds). and that I need to book within an hour . Else 86 pounds penalty will be increased. I called them back in 20 minutes agreeing to change the date from December 22 to March 11 for a penalty of 89 pounds. Now this guy tells me that the penalty is 98 pounds and that the previous promise of 86 pounds is not recorded in their system. Every time when i call different person talks to me and i will have to explain the whole story again. they did not reveal their names even if we ask them. We have been their customer for the past four years. I had to cancel three tickets in June due to flight cancellation due to Covid. sill they charged 50 pounds per person though two of the tickets were booked in one shot(which is one admin effort) and I paid it thinking that they should not be at a loss. I am totally dejected by their service. I have been on call with them for may hours today. I am definitely going to ask my friends not to book the tickets through tickets to India website. Such a shameful act from them. I will definitely raise this complaint in various public forums”

Posted 3 years ago

“0 star!!! I used to always book through tickets to India. I had the worst experience and the worst customer service! I paid deposit for my dad's ticket and the full amount is due next week. The flights are not flying in December due to the pandemic however are still asking me to pay the remaining balance or I'll loose my deposit!!! I have 5 other tickets booked over £3000 which I asked for a refund (now stopped replying to me ) and they are saying it will take over a year plus I need to pay £50 admin fee per ticket. However, southall travel has already given refunds to their customer in 3 working days!!! Never booking from here again!”

Posted 3 years ago

“Won’t ever recommend them. Highly irresponsible. Zero customer service. I’m sure they have a very wrong understanding of customer service. First they canceled my flight without telling me and now charging me £150 for another flights. Honestly very very disappointed”

Posted 3 years ago

“Beggars!!!! Avoid avoid, worst agent in uk, this company will never grow up, they will remain where they are in bottom, scammers saying 3 months to refund my money after £150 pound of deduction for my 3 tickets, customer service is full of goons and monkeys, trained only for delaying refunds. I will never ever book tickets from them neither will recommend anyone. Please avoid, I would rather book tickets directly from airlines, it’s better than dealing with this pathetic baboons. Keep my £150 you homeless people.”

Posted 3 years ago

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TicketsToIndia is rated 2.6 based on 119 reviews