Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,883 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Worst quality product I've ever received. Not only one suitcase weights cart but two. Both nothing but scrap metal. Cheap casters don't roll, can't even hold the weight without shearing a Castor stud.”

Helpful Report

Posted 3 years ago

Hello Logan, please accept our heartfelt apologies for the poor quality of the item you received. Your feedback will certainly be used to enhance the items we manufacture in order to achieve our goal of providing the highest quality possible. After reviewing your account, I discovered that a complete refund was issued on May 20, 2022. If you need further assistance, you may email us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“My order arrived missing a pin that makes the attachment useless. I submitted an online service request ticket 4 days ago and have yet to receive anything other than an automated response. I would really like to be able to rate my experience higher, but if this the level of customer service that is to be expected I don't see myself returning to purchase anything from Titan ever again. Basically I have a $250 paperweight at this point and have had no help from anyone at this point to make it right.”

Helpful Report

Posted 3 years ago

Hello Travis, please accept our heartfelt apologies for the missing part in your order, which makes it unusable. Your feedback will be used to improve our response rate and shipping procedure to guarantee that all parts are included before shipping the item. I reviewed your account and found that the replacement order arrived on May 1, 2022. If you require further assistance, please email us at info@titnbrands.com and reference PBR Joanna.

Posted 3 years ago

“Order got lost had to wait 7 business days to get a reorder moving. Terrible policy. Lost is lost”

Helpful Report

Posted 3 years ago

Hello Danny, we appreciate your feedback and will use them to improve our shipping policies. We apologize for any carrier delays that occurred after the order was shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. After reviewing your account, we're happy to know that the replacement order was delivered on 4/22/2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“When I ordered the pallet forks there were no 48 inch in stock. I needed them quickly so I ordered 60 inch that showed to be in stock. Over a month later I finally got the 60 inch. If I would have known it would take that long I would have waited on 48 in.”

Helpful Report

Posted 3 years ago

Hello James, please accept our heartfelt apologies for having to order a different item and then having to wait for it. Unfortunately, due to an increase in orders, our inventory is now moving quite quickly. I sent you an email on 4/29/2022 suggesting you some solutions that would be most helpful to you, but I have yet to receive a response. Please contact us at info@titanbrands.com and mention PBR Joanna so we can assist you further.

Posted 3 years ago

“Deliver wrong merchandise”

Helpful Report

Posted 3 years ago

Hello Lonnie, please accept our sincere apologies for the incorrect item you received. It's possible that our warehouse staff overlooked the item that should have been sent to you. This experience will undoubtedly be used to ensure that all things are double-checked before shipment. I looked over your account and noticed that the replacement order for the proper item arrived on 4/28/2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“First order never got picked up by freight company - so it took a long time to get order.”

Helpful Report

Posted 3 years ago

Hello John, please accept our apologies for the package not being delivered to you by our partner courier. Unfortunately, we have little control over these situations, and our carriers do their best to collect the items from our warehouse. Rest assured that we will use your feedback to enhance our shipping processes. I reviewed your account and found that the replacement item delivered on April 22, 2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“I canceled this order 4/18/2022. Y’all shipped anyway. I refused delivery And I still haven’t received my refund. Not happy.”

Helpful Report

Posted 3 years ago

Hello Bobby, please accept our heartfelt apologies for not receiving your refund for the item you returned to us. Our warehouse team may have missed the package and was unable to issue a refund as soon as it was received. I checked your account and found that the full refund was issued on April 28, 2022. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“The manner in which you ship the 3 point pine straw rake seems like its a fail. Ether use a different shipping company such as a truck carrier or ship in multiple packages. I would rather pay a LITTLE MORE to actually get the product to me. As of now the purchase has been a FAIL.”

Helpful Report

Posted 3 years ago

Hello Chad, please accept our heartfelt apologies for how our partner courier delivered your product. Your feedback will undoubtedly be used to improve our shipping procedure, ensuring that your product is delivered as safely and securely as possible. I checked your account and noticed that the replacement order arrived on April 30, 2022. If you require any extra support, please contact us at info@titanbrands.com and reference PBR Joanna.

Posted 3 years ago

“I would never recommend anyone to buy from you”

Helpful Report

Posted 3 years ago

Hello Philip, we regret that the item you purchased did not meet your expectations. I reviewed your account and notice that you've already contacted our Product Support team about the item's description, and they've informed you that they are unable to extend the warranty coverage. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“No upper 3-point hitch 3/4 inch attachment pin provided. Closest pin 20 miles away. the shipping box was beaten up and damaged, implement had some mild scratches. All in all a poor performance. Will not buy any more Titan anything. SpeeCo and Land Pride sell complete products.”

Helpful Report

Posted 3 years ago

Hello James, please accept our heartfelt apologies for the package being damaged during delivery. Unfortunately, we have no control over these issues, and our carriers do their best to deliver the item safely. I looked over your account and noticed that one of our product specialists notified you that the pin you require was not included with the item you ordered. I realize it was mentioned on the listing, which is why we've already informed our marketing team about your concern and requested that they update the product listing for you. You can still send photos of the damaged item to info@titanbrands.com with the reference PBR Joanna so that we can help you.

Posted 3 years ago

“I ordered a landscape rake. It arrived without hardware and missing 4-5 additional significant parts. A replacement was ordered but was not expedited and has yet to ship after 5 days.”

Helpful Report

Posted 3 years ago

Hello Nicholas, please accept our sincere apologies if your order was missing parts or hardware when it arrived. Your feedback will be used to enhance our shipping process by ensuring that our warehouse team properly inspects the item before shipping to confirm that all parts are present and correct. I checked your account and saw that the replacement order arrived on May 13, 2022. Please email us at info@titanbrands.com with the reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Auger arrived without any packaging. The bits tip and teeth damaged. Contacted customer support and told that a specialist would get in contact with me. Nothing in a week!”

Helpful Report

Posted 3 years ago

Hello Jay, please accept our apologies for the lack of packaging on the auger. This feedback will be used to improve our shipping process and ensure that all items are appropriately wrapped before shipment. I reviewed your account and found that the 14" Auger Stump Planer replacement order was delivered on May 1, 2022. We are hoping to serve you again! Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Received defective & used parts. Hooks were on sale but I was charged regular price ! Customer service rep said he would pick up next day !!! That was not done & now requesting I send pictures. At this point now just issue a refund & I will purchase items from another dealer . TOTALLY FRUSTRATED !!!”

Helpful Report

Posted 3 years ago

Hello John, please accept our heartfelt apologies for the defective item you received and the fact that you were charged the regular price for a sale item. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the item prior to shipment. Unfortunately, we will need images to further assist you with your concern. I also sent you an email on 4/27/2022 to see if you could send pictures, but I didn't hear back. You can still email us photos at info@titanbrands.com with the reference PBR Joanna, and we'll do our best to help you with all your concern.

Posted 3 years ago

“I sent pictures was broken”

Helpful Report

Posted 3 years ago

Hello Benny, we apologize for any carrier troubles that occurred after the order was shipped. Unfortunately, we have no control over these issues, and our carriers will try their best to deliver your product safely. Your feedback will be used to enhance our shipping processes so that our partner courier does not harm your order during transit. I reviewed your account and saw that a partial refund was issued on 4/25/2022 to compensate for the problems. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Package never arrived. If it doesnt soon, i'll initiate a charge back.”

Helpful Report

Posted 3 years ago

Hello David, we apologize for any carrier delays that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. I reviewed your account and found that the order was delivered on 4/21/2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“offshore call center gave us the wrong information(in writing) and caused us to purchase a product that does not work for our application”

Helpful Report

Posted 3 years ago

Hello Ronald, please accept our heartfelt apologies if one of our phone representatives provided you with inaccurate information. We will absolutely use your feedback to ensure that our customer service representatives have the necessary product knowledge. I checked your account and saw that you ordered the correct attachment. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Your kidding right. It never arrived. Order had to be canceled- not the first time with titan. Good product but unable to successfully fulfill orders”

Helpful Report

Posted 3 years ago

Hello Mark, we apologize that you had to cancel your order due to the item being on backorder for such a long amount of time. Our inventory is currently moving so quickly due to an increase in requests that some items do not stay in stock for more than a day or two. We appreciate your feedback and will use it to improve our processes so that the next time you order, you will receive updates on the status of your order. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Hello Zak contacted us saying he would handle all our dealerships orders for all of our stores and that Titan wanted to grow their dealership business..... he will never return calls to us and nobody else knows whts going on. You can't even fix a address that is wrong on your order sheets. Please contact us if you want to get this problem fixed”

Helpful Report

Posted 3 years ago

Hello Darrell, please accept our heartfelt apologies for not hearing from Zach, who offered to help you with your dealership order. We'll utilize your feedback to enhance our processes so that all of our customers get returned calls when they're supposed to. I reviewed your account and found that you had already spoken with one of our sales reps, who gave you an email with their contact information so you may contact them directly for assistance. Please email us at info@titanbrands.com and reference PBR Joanna if you require any further assistance.

Posted 3 years ago

“So far the attachments have been fine. My problem is with the delivery and packaging of the products. The pallet fork frame came and was shipped with no packaging. When I got it it had gouges out of the top frame and was already rusted. The flail mower was in a crate and the shipper crushed the box. For the money they can afford to package their products better. It would be nice for the equipment to look new for at least the day I get it.”

Helpful Report

Posted 3 years ago

Hello Steve, please accept our heartfelt apologies for the poor quality of the item you received. We will absolutely use your feedback to enhance how we package our products so that you receive them in perfect condition. We sent you an email on 5/3/2022 with solutions to your concern, but I have yet to hear back from you on whether you wish to continue them. For more assistance, please contact us at info@titanbrands.com and reference PBR Joanna.

Posted 3 years ago

“poor communication”

Helpful Report

Posted 3 years ago

Hello Dwain, we apologize for the lack of communication regarding the pick-up of your order. I found your account and saw that you received your order on 4/19/2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

Titan Attachments is rated 4.4 based on 26,883 reviews