Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,866 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product arrived damaged too much trouble to return it.”

Helpful Report

Posted 2 years ago

Hello Derrick, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who offered you a coupon to cover the damages which you accepted on November 15, 2022. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“The bolt-on grapple is high quality and built well although there are no specific installation instructions for different loader buckets. I installed mine incorrectly even though I called before ordering to inquire if I needed to understand anything in particular. I also found another similar product at a different site for half the price.”

Helpful Report

Posted 2 years ago

Hello Travis, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23215766&c=3642276&h=ca2v-pvgu6o6d4H_77TFR56AHl71viBEx-Bw3Vx9eVdZUrHD&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Very poor customer service a follow up on issues. Purchased a product that I never received due to Fed Ex damage due to poor packaging. This occurred on three shipments. They owe me over $600 that was paid thru Pay Pal. Pay Pal will process these refunds instantly when the seller processes them. Titan has drug their feet for over 7 days delaying this refund keeping me from making a replacement purchase from a reputable company. Stay away from these people. They will apologize and apologize to passify the customer but they will not resolve these issues. Don't do business with these people. There are companies that will stand behind their products and customers”

Helpful Report

Posted 2 years ago

Hi Chuck, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanattachments.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“Pallet forks frame was not manufactured correctly, customer service offered absolutely no help other than return the part (with at least a minimum of a 20% fine).”

Helpful Report

Posted 2 years ago

Hi Christopher, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and I can see that unfortunately, the Scratch and Dent Frame that was ordered does not fit a 120r loader. My sincere apologies as we are limited to offering a return for a refund for items that were ordered in error. Items from our Scratch and Dent Category are not eligible for returns however, our product team has made an exception on your order however, that resolution was not accepted.

Posted 2 years ago

“Talked to a Sales rep and was told an implement on Scratch and dent would fit fine on my tractor without having to modify it. Soon as it came in didn't fit tractor and scratched up brand new tractor trying to get it to fit. Now i have a chunk of metal sitting in my yard they wont do anything about after their Sales rep told me it would mount up.”

Helpful Report

Posted 2 years ago

Hi Jason, thank you for posting a review and my apologies aboit this. I have had a chance to check and I can see that one form our team has reached out regarding your inquiry and my apologies again as the Scratch and Dent Bucket on your order has a disclaimer on it's product page that it has an issue with fitting due to the with of the top hooks the attachment will not fully seat onto the John Deere Carrier. This can be corrected by cutting approximately 1/2" off the outer portion of the hooks so that they seat appropriately on the carrier.

Posted 2 years ago

“Attachment broke within minutes of using it. It’s been two weeks since the warranty process began and I still don’t have an answer, a replacement or a refund.”

Helpful Report

Posted 2 years ago

Hello Tagg, please accept our sincere apologies if the item you purchased broke after using it for the first time. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our warranty specialists, who processed a full refund for you on December 08, 2022. The refund should reflect on your account in 5-7 business days. Please reach us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Horrible customer service. Received product damaged. Refused accepting order”

Helpful Report

Posted 2 years ago

Hi Joseph, thank you for the review and my apologies about the experience you have had in regards to shipping and/or the packaging. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. I have had a chance to check and I can see that the refund was issued on 11/14.

Posted 2 years ago

“Had a quality issue, customer service very slow, can’t file a claim over the phone… expensive product to have poor customer service”

Helpful Report

Posted 2 years ago

“Missing all hardware to put rake together. Missing a piece of the frame of the rake. Can’t tell me when it will all be shipped so I can even use the rake.”

Helpful Report

Posted 2 years ago

Hello Charles, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Sent me the wrong fork lift frame then tried to get me to pay to send it back???”

Helpful Report

Posted 2 years ago

Hello Eric, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. Don't hesitate to contact us if you have any other concerns.

Posted 2 years ago

“I ordered the 1/4-inch thick mount plate SKU 166100 for the price of $287.97 on 11/9/22 and received it on 11/14/22. Then I get an e-mail on 11/19/22 that the same item is on sale for $199.87. The difference in price including taxes is about $91.28. When I spoke with them on the phone they said they could (would) not make a price adjustment. I will never order from Titan from now on.”

Helpful Report

Posted 2 years ago

Hello George, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanattachments.com with the reference PBR Amyra if you require any additional support.

Posted 2 years ago

“False advertising is fraud.”

Helpful Report

Posted 2 years ago

Hi Milford, thank you for posting a review and my apologies sir, shipping is still free, this would be a handling fee for oversized shipments. The handling fee is a service provided by the carriers. Most of our attachments are either shipped in steel Frames or on Pallets. The fee is determined by carriers for any shipments that needs special handling when being shipped. The fee is mentioned in our shipping policy and shows on the first page of the estimated cost on check out before payment. Here is a link to our shipping policy: https://www.palletforks.com/shipping-policy.html

Posted 2 years ago

“My pallet forks arrived all chipped up on the edges they obviously been rolling around the back of a FedEx truck all day they weren’t protected at all just metal frame to metal forks Really disappointing”

Helpful Report

Posted 2 years ago

Hello Matt, please accept our sincere apologies if the item arrived all chipped up. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“This is the worst company I’ve ever worked with. Zero accountability, everything showed up late, broken and wrong. The stuff that was broken they sent me parts to fix myself instead of just sending me a operating implement like I paid for. Complete joke. I’ll never use them again.”

Helpful Report

Posted 2 years ago

Hello Charles, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on November 12, 2022. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“send wrong root rake not exchange or make it right give the runaround thay lost me as a cusomer”

Helpful Report

Posted 2 years ago

Hello Roger, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“Attempted to cancel order prior to shipment and that was a cluster. Cancel order was done Sunday on a Saturday order. Said it couldn't be cancelled without a fee of $350. They shipped the item Monday late afternoon. Told me it was re routed to be sent back to them. A week later I am contacted by FedEx Freight to set up a delivery time. I told them to send it back and called Titan. They said it was rerouted and that I shouldn't worry about it. 2 days later FedEx attempted delivery. Titan was called and still said it was rerouted to them. Here we are almost a month later and still not item and no refund. Not only are the attachments cheap and disposable but so is the company. Will NEVER buy anything from Titan again but I do promise to tell EVERYONE about the experience and quality of the products they sell.... Old saying is true, you get what you pay for..... DIDN'T GET PRODUCT AND THEY STILL HAVE THE MONEY”

Helpful Report

Posted 2 years ago

Hi Terrance, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and I can see that your order was placed on 10/29 and we did receive the email on 10/30, however, your order was already processed on 10/29. Due to fast turn around times, we cannot make changes to most orders once they are placed; this is to avoid delays on processing the order and also to avoid the instance that the information sent with the order is tampered or changed. My apologies as well as we the earliest that we can reply to an email sent on a weekend would be on the next business day. The order processed on 10/29 was shipped on 10/30. On 10/29, the order already can no longer be cancelled. My apologies again. I made a follow up and the item has been returned and the refund was issued on 11/23. My apologies about the time frame as for items shipped via freight, having it returned requires a new return label and a request sent to the carrier.

Posted 2 years ago

“The item said it would work for John Deere but it doesn't!!! Then you charged me to return it🤬”

Helpful Report

Posted 2 years ago

Hi Blake, thank you for posting a review and my apologies about this. I have had a chance to check your order for the Quick-tach Adapter and the attachment is made for Skid Steers which converts them into a hook and pin carrier commonly found on John Deere loaders. My apologies again as we do charge a return shipping cost to be deducted from the overall refund in the event that the reason for the return was a purchase error.

Posted 2 years ago

“Bought the mount. A few weeks later goes on clearance for 60% off. Won't help out a loyal customer. I will no longer be a customer of titan. Incidentally the box was literally destroyed while being shipped. So I can't even return it.”

Helpful Report

Posted 2 years ago

Hi Chris, thank you for posting a review and my apologies about this. We do have a price adjustment policy however, it can only be applied to an item that went on sale 24 hours after it was purchased. Here is a link to our price adjustment policy - https://support.titangreatoutdoors.com/hc/en-us/articles/360057611232-Price-Adjustment-Policy Also, we make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. If you encounter any quality issues impending the function of the attachment, please feel free to submit a warranty claim and our warranty team will get right with you. Thank you again for posting a review. You can use this link to file a claim: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752

Posted 2 years ago

“I've given up on Titan! For the third time, you sent me the wrong frame!!!! Frames #2 and #3 were taken by the FedEx driver today for return. I request a full refund. I still have the two 42" blades, which if they won't fit on a John Deere frame, I will also be returning them. I honestly can't understand how you are able to remain in business. Chris Leubner”

Helpful Report

Posted 2 years ago

Hello Chris, please accept our sincere apologies for sending you the wrong frame. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanattachments.com and mention PBR Amyra.

Posted 2 years ago

“Horrible customer service took three months to get our part they did end up giving us a whole new manure spreader but the customer store service is horrible”

Helpful Report

Posted 2 years ago

Hello Kathy, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked and we tried to source the parts which is why it took too long to send you a full replacement instead. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on November 07, 2022. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

Titan Attachments is rated 4.4 based on 26,866 reviews