Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Item did not match my equipment even though I was told it would by one of your reps.”

Posted 2 years ago

Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“I ordered a complete set of pallet forks and was aware that they were back ordered. Well before the estimated ship date I received an email saying that my order was shipping. FedEx delivered the forks only with no frame. I contacted Titan to be sure that I ordered correctly and that the frame would be coming. I was told that the frame was back ordered, but would ship when back in stock. A day or two later I received an email from Titan offering the same set of forks for $100. less than I had paid. I would like to see Titan better communicate what is happening with orders and NOT offer the same product at a significant discount, that a customer has been waiting for due to a back order. I’m happy with the Titan pallet forks but feel that the service/communication needs improvement.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, and we do apologize for the inconvenience. We are constantly working to improve our services. Please feel free reach out to us at info@brands.com if you have any outstanding issues that needs attention. We hope to be able to serve you again!

Posted 2 years ago

“Arrived with significant damage. One corner of the table was crushed and bent with the spot welds having been popped. Paint in this area was also flaking off. All the table edges and divider had numerous bends in them. The rubber mat was deeply scored and actually cut through in one place. Return policy makes getting a replacement unaffordable. Quite disappointed.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We haven't heard back from you from our last email on the 7th of March. Please do not hesitate to reach out to us via info@titanbrands.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“I’ve had this pallet fork with clamp sitting in drive for over week. It’s unusable due to missing pin. Tried to call text and message but never got official fix I’m aware of. Local places RK,TS have don’t have pins so here it sits unless I fab something which defeats the principle.”

Helpful Report

Posted 2 years ago

Hello. Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“Solid construction but very poor quick-attach fit. Required modifications, cutting and welding, to attach to Case skid-steer and New Holland wheel tractor. I had previously purchased a weld-on quick-attach plate for a hay spear which fit both machines perfectly., so I was surprised and disappointed. Also, the item had been scratched deeply after painting by what appeared to be mishandling with pallet forks. This damage could have been done by the courier.”

Helpful Report

Posted 2 years ago

Hello! Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“The middle row plow or buster whatever it is called broke the very first day in DiRT only. The frame bent. The box arrived with only 1 bolt, no nuts, no washers, nothing else. Pretty poor QA and poor product.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We have reached out to you via email on the 22nd of February but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanbrands.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“You lost or never shipped our order so after 3 weeks of waiting we called and you then decided to ship our order.”

Helpful Report

Posted 2 years ago

Hello! We apologize for any carrier delays that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share.

Posted 2 years ago

“Why send the bolts without the nuts? Parts list did not list the bolts and nuts separately.”

Helpful Report

Posted 2 years ago

Hello! Please accept our sincere apologies, your feedback will certainly be used to ensure that our team inspects the items to guarantee items are complete. I checked your account and found that you have spoken with one of our representatives, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanfitness.com so we can help you further.

Posted 2 years ago

“I checked, and then double checked to make sure this forks would fit my tractor and loader they assured me that they would both of the pins on the bottom of the frame or off 3/4 of an inch both ways I had to have a welder come out and grind them out of there, and re-weld both pins This cost me an additional $250.00 which I’m sure I’ll never recover next time I’ll just buy local”

Helpful Report

Posted 2 years ago

Hello. Thank you for your feedback, and we do apologize for the inconvenience. I wasn't able to locate any emails or phone calls from you. Please reach out to us at info@titanbrands.com and reference PBR Jbille, and we will be more than happy to assist you.

Posted 2 years ago

“metal is very thin and came pre-bent. waiting on a responce about it.”

Helpful Report

Posted 2 years ago

Hello. Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“Waited 3 weeks for these to come, and in the meantime the price dropped $100. Titan wouldn't match the lower price since it's based on when the item is ordered vs when it ships/arrives. Totally stinks!”

Helpful Report

Posted 2 years ago

Hello. Thank you for your review, and we do apologize for the inconvenience. Price match can be applied if an item placed in your order went on sale within 24 hours.You will be able to read more about it at https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy

Posted 2 years ago

“I'm giving this two stars because they would not honor a selling price, they changed the selling price twice in one week, while I was dealing with a sell person and once I paid, they decide to drop the price even more and I went to ask for the new sell price that was less than 24 hour they would not honor it, I'v bought several items and this was the worst deal, At this point, I'll probably never buy again,”

Helpful Report

Posted 2 years ago

Hello! Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to at info@titanbrands.com and reference PBR JBille with any further comments, concerns, or suggestions you wish to share.

Posted 2 years ago

“Customer service was great but product was disappointing, pictures made it look very strong and sturdy but the materials are thin and the top has so much flex you can't put parts or tools by the edges.”

Helpful Report

Posted 2 years ago

Hello Kevin, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Only one of the 2 hydroluc arms is functional.”

Helpful Report

Posted 2 years ago

Hello Heidi, please accept our sincere apologies if one of the 2 hydraulic arms is not functional. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Forks are great what they mount on not so great. Bent here and there and weld on top bar let go.”

Helpful Report

Posted 2 years ago

Hello Richard, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The shipment arrived late, torn up and missing parts. Is that the fault of the shipper or the freight company? Your call.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“The order was for a 3-point posthole digging attachment and a 9" auger. The website from which it was order said everything was in stock. Excellent shipping experience on the auger which arrived earlier than expected. Very poor shipping on the main body of the order, the actual posthole digging attachment. Pickup from the warehouse was delayed. UPS was listed as the shipping provider but when it was finally shipped it was through a company called Tforce. The shipment came to within 60 miles of my property in about a week which is normal. Tforce then advised me that they wouldn't be able to deliver for a little over a week more but I could come to their warehouse and pick it up. I still have not received the main part of my order.”

Helpful Report

Posted 2 years ago

Hello! We apologize for any carrier delays that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. If you experience further delays, please reach out to us at info@titanbrands.com and reference PBR JBille and we will be more than happy to assist you.

Posted 2 years ago

“Looks like it should work. However, it arrived both rusted and dinged up, with multiple areas of flaking paint.”

Helpful Report

Posted 2 years ago

Hello Brad, please accept our sincere apologies if the item you received arrived both rusted and dinged up, with multiple areas of flaking paint. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The tooth bar arrived promptly but was missing half of the installation bolts, nuts, and washers. In addition, the bar is warped and does not lie flat.”

Helpful Report

Posted 2 years ago

Hello Robert, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. You can email us at info@titanattachments.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Item came defective. Holes that were drilled didn’t line up to assemble the subsoiler. Notified warranty team a week ago and still haven’t heard anything back for a replacement or solution.”

Helpful Report

Posted 2 years ago

Hello Austin, please accept our sincere apologies if the holes that were drilled didn’t line up to assemble the subsoiler. We pride ourselves on providing high-quality products. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a partial refund. If you need further assistance, please contact us at info@titanattachments.com and reference PBR Amyra.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews