Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Not happy. Had to grind on it to get it to hook up to my skid loader.”

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com.

Posted 2 years ago

“Arrived weeks late, with parts missing and large scratches and paint missing all over. Titan said it was delayed due to weather but the freight company said it was misrouted and that they were unable to locate it. I live off grid and needed my order to arrive on time so I could use it to get out of my home and driveway but had to pay to have someone help me due to the amount of snow we received. Was not happy. Titan did give a small refund and is supposed to be sending me the missing parts. Overall I was not totally pleased. I felt they could of done better to please their customer.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“One of the Qiock Attach plates plates was not properly aligned when welded and would not align with a standard John Deere Quick Attach. I had to have it cut and rewelded. They did provide a refund for the cost of the correction but I would have rather had a properly build and QC'd product from the start.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The universal skid steer style quick attach system does not work with my Case 1845C universal skid steer style quick attach. I'm going to have to modify the latch plate to make it work. Otherwise, the unit looks well-built.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not fit your machine. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/machine-type.html. It has all the details for our attachment types. If your machine or loader model is not listed, you can check the photos to confirm if your loader is a match for our attachments. You may also reach out to the product team to confirm if a certain item will fit your tractor. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“no manual shipped with the mower so i made a few missteps until i could download the mower manual. there is no reference in the manual as to the grade of bolt to be used for shear bolt on pto shaft.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. In order to reduce our footprint, we store all of our manuals digitally. Our web team is working hard to get these listings updated with the correct links and we appreciate your patience as they diligently make their way through. The manual link for the mower is at: https://3642276.app.netsuite.com/core/media/media.nl?id=24408758&c=3642276&h=DvTGDgMvDdbb5MT3I3ZNTpEgZ_-s2RVY2A4YkS2Kg4BdlGqo&_xt=.pdf. The bolt sizes are found from pages 20 onwards. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share.

Posted 2 years ago

“The part received is sturdy and seems to be well-made, but the packaging must have been really insufficient because it arrived with a ton of chips in the coating down to the blasted substrate. Funny thing is tho, the box wasn't in that bad of shape... I work in the coatings industry; the part looked like there was no primer on the steel and the super-thick topcoat never wetted the substrate so there is a tiny gap between the steel and paint. It's already really rusted and I have had it a week. Not really excited about having to strip it and do it all myself. No response from customer service either so I am done with Titan after this.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We haven't heard back from you from our last email on the 16th of March. Please do not hesitate to reach out to us via info@titanattachments.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“Attachment didn't fit right. Currently corresponding with customer service.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“I ordered the wrong part and wanted to return and purchase correct part. The return costs 20% restocking fee and I would have to pay and set up shipping on a 200 lb part. I will try to sell the part for a smaller loss”

Helpful Report

Posted 2 years ago

Hello Perry, we apologize for any inconvenience. We offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Missing hardware”

Helpful Report

Posted 2 years ago

Hello Brian, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on 03/09/2023. Please email us at info@titanattachments.com if you need further assistance.

Posted 2 years ago

“2 stars only because the attachment does not fit my mahindra 1626. The pin slots need opened up about a 1/2 inch on both sides. Price and service were good so far. Haven't used the parts yet ( because they don't fit ).”

Helpful Report

Posted 2 years ago

Hello Nathan, please accept our sincere apologies if the attachment does not fit your tractor. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“This is a VERY good product,heavy and well built,,but...cheap chinese hardware and NO INSTRUCTIONS as EVERYONE keeps telling you. Even a simple photo would do.. LISTEN TO YOUR CUSTOMERS !!”

Helpful Report

Posted 2 years ago

Hello Al, please accept our sincere apologies if there is no manual available for this product. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The shipping process and communication was horrible. I was told I would have the shipment within 2 weeks. I did receive 1 skid of a 2 skid shipment on-time, but had to wait another 3 weeks to receive the other part of the shipment. I had numerous phone calls and emails wasting a lot of my time when I could have simply went with another company for this product. I was never offered a discount for all the issues. I will not purchase from Titan again.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account with us and saw that you have been issued a replacement to resolve your concern. If you need additional assistance, feel free to reach us at info@titanbrands.com so we can help you further.

Posted 2 years ago

“Economy 60" fork set arrived quickly, was super excited to get it installed and try it out. Unfortunately, there is a collar for the top quick attach bale spike that sticks out the back and hits the plate on my quick attach skid steer style lift on my tractor. With it sticking out, it won't let the plate sit flat to be able to attach it and lock it in. I called, waited and was told that I have to talk to warranty. Warranty emailed me and has been giving me the run around ever since.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com so we can help you further.

Posted 2 years ago

“Parts are difficult to get and in some cases extremely over priced. You can get a set of 4 outer tines for around $44.00 but try and get inner tines and they are $20.00 each. Imagine if you had to replace just 20 and it would cost almost the price of the entire rake.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“The way it was shipped is very poor a heavy Piece of steel wrapped in cardboard does not Hold up in transit the shipping label got trashed Which delayed delivery .”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“I still have not received my whole order I could not get the job finished if I wanted could use a little”

Helpful Report

Posted 2 years ago

Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“Not happy “free shipping” costs $75. FYI, this borders on deceptive marketing practices. Ask your lawyers about it. No usable manuals were supplied with the machine. Also, the machine does not run. A usable service manual should include how to check and adjust specifications like blade clearance, belt tension and basics like tire pressures. I have not had any resolution from Titan. The one service rep that I have communicated with can only do so much if Titan does not supply them with the proper training and information.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Item did not match my equipment even though I was told it would by one of your reps.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.

Posted 2 years ago

“I ordered a complete set of pallet forks and was aware that they were back ordered. Well before the estimated ship date I received an email saying that my order was shipping. FedEx delivered the forks only with no frame. I contacted Titan to be sure that I ordered correctly and that the frame would be coming. I was told that the frame was back ordered, but would ship when back in stock. A day or two later I received an email from Titan offering the same set of forks for $100. less than I had paid. I would like to see Titan better communicate what is happening with orders and NOT offer the same product at a significant discount, that a customer has been waiting for due to a back order. I’m happy with the Titan pallet forks but feel that the service/communication needs improvement.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, and we do apologize for the inconvenience. We are constantly working to improve our services. Please feel free reach out to us at info@brands.com if you have any outstanding issues that needs attention. We hope to be able to serve you again!

Posted 2 years ago

“Arrived with significant damage. One corner of the table was crushed and bent with the spot welds having been popped. Paint in this area was also flaking off. All the table edges and divider had numerous bends in them. The rubber mat was deeply scored and actually cut through in one place. Return policy makes getting a replacement unaffordable. Quite disappointed.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We haven't heard back from you from our last email on the 7th of March. Please do not hesitate to reach out to us via info@titanbrands.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews