Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Overall, the product is great. The shipping process is horrible. Not until after the forks showed up did I get clarification that the main frame was in fact on back order and wouldnt be showing up until later. This also required getting a hold of customer service over the course of a couple days to even find this out. It shouldn't take 4+ emails a day to know the status of my order, being sent in multiple packages or not. It should be one email, sent at the time of a change in tracking status THATS IT. Heck half the emails got sent to my junk folder due to being sent so many of them. This is far from the first order I've placed with Titan and haven't had this kind of shipping experience prior. Hopefully it can be fixed so I can continue to place orders for my tractor equipment.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for the inconvenience. I have forwarded your feedback to our Marketing team for them to consider your suggestion. We're delighted you received your order. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The product I am satisfied with. I am not satisfied with the way you ship my product in two different shipments.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The order was delivered late. Worst of all I had to pay a worker $75 to grind the locking pin on the Frame as it was cocked about a 1/8" too high. The Fedex delivery people and the help desk all tried their best to provide support.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Does not sit level. It is wobbly. Drawer doesn't slide very smooth.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“While I eventually received my order, it was a split delivery and there was no way to know what or when my delivery was coming. The website was terrible, since it only listed the base order without details!! It was over 20 days after when promised. Since they were heavy, it was difficult moving the first delivery without the second. Not a good experience!”

Helpful Report

Posted 2 years ago

Hello! Thanks for sharing your feedback. We apologize for the inconvenience this has caused you. Please feel free to reach out to us at info@titanattachments.com with any further comments, concerns, or suggestions you wish to share.

Posted 2 years ago

“A bit disappointed, When I received my order I was not informed that I would only receive the forks, then a month later received the frame. It arrived with a lot of the paint scratched off. Had to paint it again myself so it wouldn't rust! The whole process was pretty sloppy!”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Very disappointed in the customer support. I purchased the 72" spin harrow and rake and on the website, it said NO ASSEMBLY NEEDED. That is a lie!! There is A LOT of assembly needed. To top it off you have to go to the website and print off the so-called manual. It is just a diagram like the one that comes with the harrow. Totally useless. I searched for YouTube videos for any info and could not find any. Finally got the harrow put together and on the 3 point hitch on the tractor and tried it out and the rake did not touch the ground. We tried many different adjustments but nothing has worked. I contacted customer service and was advised to contact the Warranty Team via email. Does no one talk on the phone anymore??? I can not believe that the company has no instruction manual or video on how to put the harrow and rake together. When I emailed the Warranty team I did get a response asking for a video of the harrow and rake in action. I tried to send one but it would not upload. I asked for a phone call but of course, that did not happen. It seems that I am left to fend for my own and am stuck with a rake that does not work. Not happy at all!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if there is no manual upon delivery. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products. You may also reach out to our product team if you still have a hard time with the assembly, and they will be glad to assist you with the step-by-step procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Product works great but it arrived damages. Paint was all scratched up.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was all scratched up. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The product was great but shipping was horrible it took over 2 weeks longer than they said to get the frame in and I had to call to check the status on shipment need to have better communication when something is going to be later than was originally stated”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Sturdy enough to do the job. The quality of craftsmanship isn’t high. Most of the wire mesh sticks out on the edges causing cut hazards for your hands and totes. I had to hammer all the tips down flush to the shelf edges so they didn’t scratch or rip anything. They should have been tack welded on the ends. The product also doesn’t fit across standard 16 joist spacing for anchoring to the ceiling. Sizes should be 32 or 48 inches. At 36 inches the rack supports dont hang straight. I opted to use lag bolts to mount the footings into ceiling joists instead of the anchor bolts they provided. I didn’t trust them, seems like those are better for cement anchoring. For the cost I probably should have opted to make hanging shelves with wood instead.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“Shipping package was all torn up and not secured”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The 1 lift 1 side bent in I thought it would at least lift 900 pound”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The delivery of the center section was delayed, but not significantly. The FedEx driver who dropped off the forks said the center section was too heavy for a van delivery, but it arrived in a van 2 days after the forks. The delivery driver really struggled to get it out of the van though. The center section paint was beaten up from shipping and part of the logo had been scraped off during shipping, but the attachment looked heavily built enough that no serious damage had occurred. My biggest complaint is with the sliding of the forks. It appears that the upper plate, which holds the forks, was welded on out of square, with the bottom (of the top plate) sticking out further than the top. Because of this, the forks bind as you try to slide them left and right on the center section and the forks don't seem to fully seat on the top plate. It can be made to slide with a significant effort (kicking & cursing), but the forks have already scraped away paint in a few areas. I held a straight edge against the bottom and top plates to ensure it wasn't the fork. You can see a decent gap at the top of the top plate (meaning it's not square with the bottom plate), however, I cannot attach photos with this review. I'll likely need to grind a portion of the top plate in order for the forks to slide over them more easily.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I'm still waiting for a response from customer service on my damaged packages. The email was sent on Tue 4/4/2023. I received an automated email saying Titan is experiencing an unusual amount of support requests.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Latch handle broke on first use. I hav not heard back from the warranty department. It’s been 2 weeks.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“The stump grinder I ordered was poorly crated and shipped with damages. This was obvious due to the aged damages. There was fresh damage due to the crate falling apart and something having been set or dropped on top of it. The grinder also had loose and improperly torqued hardware. It's a good thing I checked all nuts, bolts and anything that could be improperly assembled. I have purchased items from Titan in the past and unfortunately have had similar issues. I feel Titan has some good products and with better quality control Titan would have a happier customer.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Very sloppy had to weld plates to fix problems”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I purchased a quick hitch and the bushings for my JD 1025r. When I drop the hitch it will not release from the box blade. I contacted the warranty and all is done by email. The warranty department's fix for this is for me to do is alter the bushings so it releases and they will offer some kind of a refund. I think there is something wrong with the quick hitch but cannot talk to anyone to discuss all done with emails. This is poor customer service for me and others that have problems with products. I understand things happen but come on at least have a phone number for problems and not emails only. Thanks. Johnnie Sklar 713 569 4315”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our warranty specialists who assisted you with your concern. You may also reach out to our warranty team, and they will be glad to assist you via phone call. You may call 888-410-1503 and press option 5 for Product & Warranty Support. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“I fasten the rake to the bucket and it kept coming loose sliding around on the bucket and if I had turned it upside down it would have fallen off there are two dense in my bucket now where I tightened it down using a wrench or a hammer would not recommend this product”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“Salesperson Jeremy was not totally honest with me when I ordered my grapple. Said it would fit my John Deere 1025R but the fittings were too big 1/2 inch instead of 3/8 and now I have to spend $2700 on an additional hydraulic system to handle the grapple. He should have made me aware of the additional things I needed and the size of the fitting.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews