Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,878 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,878 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have contacted the company several times because I received a piece of equipment that was defective. I first contact by email then followed up with a call the next day. The first person I talked to hung up on me. I called back to someone else and they requested I send a picture of the defect, I did and they told me they would look at it and contact me. That was Monday and so I called on Wednesday and they told me it had top priority and would contact me. Nope Friday they hung up and would not pick up my call.”

Helpful Report

Posted 3 years ago

Hello Richard, please accept our heartfelt apologies if the item you purchased is defective. We value our customers' feedback and are constantly working to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on June 18, 2022. Please reach out to us at info@titanattachments.com and reference PBR Amyra so we can assist you further

Posted 3 years ago

“Free shipping was stated. But after receiving my bucket. I was in fact charged a shipping fee. That is false advertising. I could have picked my order up. Dissatisfied customer.”

Helpful Report

Posted 3 years ago

Hi Shawn, we're sorry we couldn't provide a positive experience. Shipping for our attachments are still free. My apologies however as the charge is the Overzised Handling fee; this charge is applied to some Titan Attachments products because of size, weight or special handling that is required to make sure your order reaches you safely. The Oversized Handling Fee is also referenced on our Shipping policy and also shown on check out.

Posted 3 years ago

“Extremely disappointed that item arrived without any cutting teeth for tines. Looks like I am not the only one they did this to. Buyer beware, this item is shipped incomplete.”

Helpful Report

Posted 3 years ago

Hi Peter, we sincerely apologize that this was your experience you had with your order. I have looked into this for you and I can see that one from our team was able to provide a resolution for you. We value our customers' experience and are constantly working to make sure items are delivered complete and also to improve our packaging so that it can endure the rigors of transit; making it less likely that pieces will be lost while in transit.

Posted 3 years ago

“I have purchased Titan products in the past and so have other family members without any problems, but now that replacement parts were needed on a two-week-old attachment customer service is non-existent. Was told they only have spare parts for warranty claims and not for replacement parts. Should have been a warranty claim for defective equipment but they say no. They have lost a customer.”

Helpful Report

Posted 3 years ago

Hi Robert, my sincere apologies for the experience you have had with your purchase. Sadly, at the time of you reaching out the part was, and is currently still, out of stock. I had a chance to check this for you and I can see that one from our team has made a follow up with you regarding the part you need and we received information that you were able to modify the Hitch; accepting standard pins. We have reached out again, sending another follow up on 06/23 to get more information and also to find out how we can turn this around for you unfortunately, we've yet to receive a response. Please reach out to us at info@titanbrands.com and reference PBR Angelo so we can assist you further.

Posted 3 years ago

“I’m giving one star because it took almost a month to get both pieces of my pallet forks. The first half of the pallet forks, the forks, arrived in about a week. I will give you five stars on that. The second part of the package was delayed 3-4 times, sent to Tennessee instead of Wisconsin, then lost, reordered and delayed again. When it arrived the package was damaged. The cardboard was all tore up and it was missing the pins that hold the forks to the back stoop of the pallet forks. Perhaps this is FedEx’s fault. They are hard to deal with a delayed package. Calling customer service is no help as they outsource is to a foreign country and I could not understand them when I called or the messages they left. Overall, a frustrating experience. I had several attachments that I wanted to purchase for my new tractor but now I’m pretty sure I will have to go to a different company.”

Helpful Report

Posted 3 years ago

Hello John, please accept our heartfelt apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your replacement parts. Please email us at info@titanattachments.com with the subject PBR Amyra if you require further assistance.

Posted 3 years ago

“The product is just what i needed as always but on my last order i was double charged... i called customer service and they said they would take care of it right away and credit me back in 5-7 days... called again when no return appeared... second time very polite take care of that right away.... no return.... ive called a third time and she said no return had been posted ..... so again lets see if it shows up!!.... been over 3 weeks ... I expected more for a very loyal customer ~”

Helpful Report

Posted 3 years ago

Hello Malcolm, Please accept our heartfelt apologies for the experience you have had with your order being double charged. We have reached out to you via email on Wednesday, June 22nd but we haven't received a response yet. I can see however that the refund was issued on June 08. Please do not hesitate to reach out to us via info@titanbrands.com and reference PBR Angelo for any issues you may still have. Thank you very much!

Posted 3 years ago

“Delivered with no hardware to put it together as package was damaged”

Helpful Report

Posted 3 years ago

Hello Frederick, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. As discussed in our email conversation, you may source out the missing hardware and send us the receipt for the purchase for us to issue the refund. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“unbelievable to me that I can purchase a $3500 flail mower and cannot use it because a brace that connects the top pin is missing. Not only that but the part is "out of stock" and I am waiting for it to be shipped from Asia! Any machine shop in the US that has the specs can make that brace for less than $50. In the meantime my fields are overgrown and I am getting farther and farther behind. You customer service is extremely lacking. I have bought quite a few attachments from Titan for my tractor and my track loader but am really considering using another manufacturer for my future purchases.”

Helpful Report

Posted 3 years ago

Hello Ken, please accept our sincere apologies if there is a missing part in your order. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. An email with the tracking details will be sent to you upon shipment. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Needed to purchase adapters for CWT box and 3 point hitch, only to find that neither would fit. The quick attach hitch interfered with the lower CWT box so the top connection could not be made. The 3 point hitch attachment was too tall to fit the quick hitch attachment. Now will need to go thru the hassle of returning, packaging credit, etc. The tractor is a Kubota B2650 with a Kubota CWT box. Very disappointed.”

Helpful Report

Posted 3 years ago

Hello Phil, please accept our sincere apologies if the item you purchased did not fit your quick hitch attachment. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your return request. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/machine-type.html. It has all the details for our attachment types. If your machine or loader model is not listed, you can check the photos to confirm if your loader is a match for our attachments. If you have any pending issues that we can look into for you, please reach out to us at info@titanattachments.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“TERRIBLE CUSTOMER SERVICE, Item does not work as advertised. Tech/warranty support not helpful. Operators in a building in the Philippines with zero knowledge of equipment. American staffing completely non responsive. Very disappointing”

Helpful Report

Posted 3 years ago

Hi Roeliff, We sincerely apologize that you did not receive the assistance you were seeking at the time. We certainly want to turn this experience around for you. Here are some tips on making sure Hay Bales do not slide off the spears: Raise the loader and tilt the carrier so the primary tine is roughly level with the ground. Then move forward and insert the primary tine just above the center point of the bale. After you’ve inserted the tines into the bale, stop and tilt the carrier back before raising the loader and bale for transport. Make sure to raise the Hay Bale first or the loader before moving forward or you’ll be scraping that bale on the ground; tearing the bale wrap or bale twine, loosening the bale, which will lead to lower quality hay. With the bale spear tilted back so the bale sits at a slight angle, more of its weight is carried primarily on the back of the spear and the loader carrier, and not all on the bale spear itself, making transport more secure. I hope these tips would beneficial to you. Thanks!

Posted 3 years ago

“Owner’s Manual for 3PT Trimmer is lacking information. • No information on how to check gear box as far as fluid level or type of grease or fluid that is used. • It say for Cord Head Adjustment “Align the hole in the anti wrap canister with the internal housing at the location shown.” No hole in anti-wrap canister • “Align the hole in the anti wrap canister with the internal housing at the location shown. 2. Insert a Philips head screwdriver into the hole in the anti wrap canister and the hole in the internal housing. 3. Rotate the plastic spherical cap until the screw driver sliders into a hole in the shaft, locking it into place. 4. Looking down at the top of the Frame, turn the plastic spherical cap clockwise until it unscrews completely from the bearing housing. Note: If the plastic spherical cap continues to turn, but does not come off, check that you locked the screw driver into the shaft. If the plastic spherical cap will not turn by hand a 9/16” Socket can be used on the belt (inside the bottom of the plastic spherical cap) to loosen it. You may need to clean grass or debris out of the recess first.” • When doing the above putting a socket on the belt pully and plastic spherical cap bolt, the hex bolt M8x25 broke. (no information provided as what the thread pitch is. M8 bolts can either be M8-1x25 or M8-1.25). • Under section for Maintenance Position, it say to Remove the bolt and wing nut that is holding the trimmer in the trimming operating positions. There is no wing nut! Poor customer service, had problems with shipping and had to file a warranty claim because of the broken hex bolt that broke off in the shaft (part # TS600-00011). I am still waiting to here back from customer service. Filed on line about 2 weeks ago. Also there does not seem to be any way to order parts, on there web site. This 3pt trimmer has less than 5 hours on it as it is sitting broken.”

Helpful Report

Posted 3 years ago

“Wrong parts also still dealing with warranty Problem still not resolved stopped communications not answering my emails or responding back also waiting for a callback over 48 hours ago”

Helpful Report

Posted 3 years ago

Hello Matthew, please accept our sincere apologies if parts of your order are wrong. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete and correct. I checked your account and found that you have returned the items you received and refunded on June 23, 2022. Please email us at info@titanattachments.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Does not fit my Case 1840. I know my pins are narrow, so I checked the specs and looked at the pictures. The attachment had the inner smaller pin holes, so I assumed it would be OK. I was wrong.”

Helpful Report

Posted 3 years ago

Hello Gregory, please accept our sincere apologies if the item you purchased did not fit your machine. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/machine-type.html. It has all the details for our attachment types. If your machine or loader model is not listed, you can check the photos to confirm if your loader is a match for our attachments. I wasn't able to locate any emails or phone calls from you; if you have an outstanding issue, please reach out to us at info@titanattachments.com and reference PBR Amyra and we will be more than happy to assist you.

Posted 3 years ago

“The clip broke and the black paint is chipping off after using it for the first time. Very disappointed! I did contact the company and waiting for a response.”

Helpful Report

Posted 3 years ago

Hello Sheila, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who is asking for a photo, but we have yet to hear back. Please email us at info@titanattachments.com and reference PBR Amyra once the photo is already available or if you require further assistance.

Posted 3 years ago

“I never received my 5% discount.”

Helpful Report

Posted 3 years ago

Hello Jim, please accept our heartfelt apologies if you did not receive the 5% discount. We value our customers' feedback and are constantly working with the marketing team to ensure that all promotions and discounts are being sent to the customer's email. Unfortunately, the 5% coupon is for first-time customers only. We highly suggest signing up for our Newsletter to receive news/updates if we have ongoing coupon codes and sales. You may also reach out to our sales team to check for any discount that they can offer to you. If you have any pending issues that we can look into for you, please reach out to us at info@titanattachments.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“Still waiting for half of order that was supposed to be delivered on 5/12.”

Helpful Report

Posted 3 years ago

Hello Eric, please accept our apologies if your order has not yet been delivered. Due to a surge in orders, some items are on backororder. Your feedback will be used to improve our processes and ensure that items are delivered on time. I reviewed your account and found that the JD315 Pin for 23TL Bucket Tiger Tooth is still on backorder and is estimated to be restocked on 07/15/2022. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. You will receive an email upon shipment of the item. If you have any pending issues that we can look into for you, please reach out to us at info@titanattachments.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“I received an exercise bar instead of my 3 point hitch quick hitch.”

Helpful Report

Posted 3 years ago

Hello Alex, please accept our apologies if the item you received was incorrect. Your feedback will certainly be used to improve our shipping process, ensuring that our warehouse team properly inspects each item before shipping to guarantee that the correct one is sent. I reviewed your account and found that we have issued a replacement for the Titan Category 1 and 2, 3 Point Black Quick-Hitch, which was delivered on June 04, 2022. If you have any pending issues that we can look into for you, please reach out to us at info@titanattachments.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“Titan placed the wrong item On order. I caught this before it went out from the warehouse. Tightened stated they could not stop this and fix it. Had to wait until it showed up at my house. The truck stated they could not unload it. Quality of grapple Was poor. Company has horrible communication”

Helpful Report

Posted 3 years ago

Hello Chris, please accept our heartfelt apologies for the item's poor quality. Your feedback will certainly be used to enhance the products we manufacture in order to achieve our goal of providing the highest quality possible. We were able to locate your recent order with us and found the order was returned and refunded on May 10, 2022. If you have any pending issues that we can look into for you, please reach out to us at info@titanattachments.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“Cheaply made! No srink wrap parts missing!”

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Posted 3 years ago

Hello William, please accept our heartfelt apologies if your order was missing parts when it arrived. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items before shipping to guarantee that all parts are present and correct. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. If you need further assistance, please email us at info@titanattachments.com and mention PBR Amyra.

Posted 3 years ago

“The order was lost in transit for 19 days. Finally randomly showed up after I had canceled. Not happy with tforce freight.”

Helpful Report

Posted 3 years ago

Hello Dan. Please accept our heartfelt apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items. I reviewed your account and found that we have issued a replacement for the 6 FT Notched Disc Harrow, Category 1, 3 Point, that was delivered on May 24, 2022. If you have any pending issues that we can look into for you, please reach out to us at info@titanattachments.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

Titan Attachments is rated 4.4 based on 26,878 reviews