Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,791 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,791 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 4th June 2025

1491

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The bench itself is awesome. Easy to put together (with caveats below). Sturdy. Love the minimalist black without loud logos and such. Caveats: Packing. The box arrived torn with parts sticking out. With how boxes are moved and stacked, there could well have been damage. There wasn’t, but that’s just luck. Assembly instructions are good enough - assembly itself would have been easy except: On wheel was assembled. The other wasn’t. The bolt to assemble was loose in the box. There was no nut. The bolts to attach the rail to the legs were sent with the wrong size nuts. This necessitated a trip to the hardware store (thankfully just around the corner) and another $10 or so in parts. Neither the packaging nor assembly mistakes are issues I’d expect at this price point. And, once it’s unpacked, unless there’s a catastrophic issue, it’s just too much trouble to pack up and ship back. It’s a better than average bench for a home gym. If you’re willing to take a chance on the packaging and parts, go for it. My lower rating reflects on the vendors process, not the product.”

Helpful Report

Posted 1 year ago

“received everything in a timely manner but the barbell rack 6BARRACKv2 was missing a set of nuts and bolts”

Helpful Report

Posted 1 year ago

“A couple clips snapped and broke within the first few days.”

Helpful Report

Posted 1 year ago

“Each of my purchases with Titan has come back with a manufacturers defective item in it. Customer service has been good about getting everything right, however, it’s disappointing that I have to go through this process. I’m still waiting on replacement parts that I can use the floor GHD. I sent pictures and video in my original submission. I don’t believe the representative looked at them before asking me initial questions. I had to redirect him back to the submitted pictures and video before they sent out the replacement part. It was finally acknowledged that a replacement part needs to be sent out but it’s yet to go out.”

Helpful Report

Posted 1 year ago

“I was gifted a safety squat bar and a set of farmer carry bars. The SSB came great no issues. but the farmer carry bars rubber end caps had two that were already halfway coming off. Not the end of the world, a manufacturer or shipping issue though, but when you get something brand new it’s nice when it’s in pristine condition.”

Helpful Report

Posted 1 year ago

“Good customer service on order… check Shipping on time/faster then expected… check Solid unit for price… check Only draw back is that there were some visible scratches/marred coating upon opening of package which was disappointing. 3.5 stars”

Helpful Report

Posted 1 year ago

“2 of the 4 plastic covers on the handle were broken.”

Helpful Report

Posted 1 year ago

“no assembly instructions, in either order that I received”

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Posted 1 year ago

“FedEx tore this box all up. The item is a Christmas gift and it showed out for delivery three times and then delayed. I hope nothing is missing inside the box when opened.”

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Posted 1 year ago

“I like the kettlebells overall but there is a part that damages my hands where the paint ends that's really painful.”

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Posted 1 year ago

“The equipment, so far has been awesome! THE INSTRUCTIONS ARE HOT TRASH!!!”

Helpful Report

Posted 1 year ago

“Only the first email went to my email all others went to spam so I missed out on my tracking info until it was to late and both products were shipped separately unbeknownst to me as well. The green .25 fractional was the only plate that had a massive amount of difficulty in placing on a variety of bars. Customer service was delayed and not very heplful in assisting me in figuring out what happened to the tracking information so I could locate my products quicker and give me piece of mind.”

Helpful Report

Posted 1 year ago

“Delivery of the product came very quick! Overall looks good, have yet to finish putting it together however. Was disappointed to see one end of metal parts was slightly rusted.”

Helpful Report

Posted 1 year ago

“Received the package but the box was damaged. It was taped up in the center and barely held together. If there was styrofoam in the whole package instead of the ends it would have arrived with no problems. We checked the item and there was no damage thankfully.”

Helpful Report

Posted 1 year ago

“The product was not readily available and wait time was over a month. The Titan product seems pricey than other comparable quality products in the market.”

Helpful Report

Posted 1 year ago

“Instructions are not easy to follow and out of order sometimes. No instructions included so you have to go find it on the website. There is not even a video walking you through the setup. Once its setup its a nice piece of equipment for $1500 during BFCM sale.”

Helpful Report

Posted 1 year ago

“Dint use yet, just fixed it. Would have been great if u'd have provided bolts that go into studs. U don't know if u provide them usually, would have avoided trip to home depot”

Helpful Report

Posted 1 year ago

“The product is a great alternative to the more expensive brands once it is put together, but the instructions for putting this together were extremely poor.”

Helpful Report

Posted 1 year ago

“It’s been over a week since my return was lost by fedex and I called again 2 days ago and still no action”

Helpful Report

Posted 1 year ago

“Ordered a ez load hex trap bar. The overall quality is nice however, the bar came slightly damaged from improper protection during shipping. There are several scrapes, gashes and dings on the black inside portion of the bar. If you run your fingers over those areas they are sharp from the gashes.”

Helpful Report

Posted 1 year ago

Titan Fitness is rated 4.5 based on 27,791 reviews