Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Arrived fairly quickly. Confusing emails, got emails for delivery month later…”

Posted 1 year ago

“Some of the beams I received are chipped and has scuff marks on them. Pretty disappointing after spending that much money.”

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Posted 1 year ago

“The customer service process was a bit, extra? I advised of an issue with color transferring from weights to my hands and I ended up washing the set of plates 2 times and multiple emails before a refund of a measly $15 refund. This for sure was almost a deterrent from conversations with customer service. I will not be ordering again in the future. Thank you for your time.”

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Posted 1 year ago

“The equipment is great quality. Works very well.The only reason I gave it 3 stars is the packaging it came in. The equipment was able to move around during shipment which created it to scratch a lot . I’m sure not all their equipment comes like. This was my first time ordering from Titan. The cardboard is also cheap/weak so there was damage to the box which could possibly loose parts during transit. I would recommend them at least shrink wrap everything that goes out for delivery unless they would upgrade the quality of the cardboard boxes. And also use foam the keep parts from moving around in transit. But otherwise great value for the price.”

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Posted 1 year ago

“I ordered a set of weightlifting chains. The product is a great value and meets my expectations. The shipping, however, left a lot to be desired. I tracked my package from CA to TX. Everything was on schedule, then inexplicably the package was "delayed" in Amarillo for 5-6 days. I am not sure what happened, but the package did not move. Upon arrival, the box had been nearly destroyed and was heavily taped... this was not a big deal given the contents. The big disappointment was what took so long to get the package on its way again.”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I know very little about tightened fitness, but I'm not unhappy with my experience.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Was missing three washers, and assembly instructions but otherwise good! Would also be helpful to know the correct metric size wrench is needed to tighten bolts. Turned out to be a 24mm, was confusing because the instructions online say m16.”

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Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I usually have had good experiences with Titan. This time the product was super delayed to even ship (almost 2 months). Did not mind the back order delay. But the continued delays did get a little tiring, luckily we did not need the equipment with urgency. Customer service was helpful when figuring out why it was taking so long to get the order. Overall a so/so experience.”

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Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. We try to keep the date for your order as up-to-date as possible. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The equipment as always is of good quality. The pads on my Safety Squat Bars all came in backward. I did not catch it until we set them out for the first training session with them. It was a minor inconvenience.”

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Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The bench looks and feels like nice quality. Mine showed up scratched which is annoying. It was back ordered and returning it would be a hassle. The back support has a pivot bracket that holds up the back rest. It is located on the side so when you lean on it there is a bit of a wobble and same thing for the seat cushion.”

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Posted 1 year ago

“Ordered wooden planche bars/handles. Everything was nice besides the screws, they were rusty and stripped, leaving the bars with a bit of play.”

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Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The lat pulldown machine arrived packaged very well and nothing appeared to be damaged during shipping. The assembly instructions were very difficult to read and understand. we actually had to blow them up to see what was being portrayed. We also had to find a Youtube video to assist with proper assembly. you should consider producing an assembly video. it was very helpful. One negative issue that I haven't figured out a solution for just yet is that three of the top pullies are cocked sideways a little because the predrilled holes are not in proper alignment.”

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Posted 1 year ago

Hello, please accept our sincere apologies. I have forwarded your feedback to our product team. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Makes my life easier. I do need to say that the equipment has a piece of metal inside I guess left in there when built, and every time I use it such metal rolls up and down and I find it really annoying. QC should have caught that.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“My only negative is that standard clamps are too big to hold plates on the linebacker.”

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Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Purchased an SSB bar. The products is great. The ordering process was a little cludgy and when I purchased I realized that a "Route Shipping Protection" fee of $8.64 was on my invoice. Have no idea of what that is, what benefit it gave me, and why I didn't know to opt-out. I know it's a small amount on a larger order but still didn't make me happy. Also, the shipping showed it never moved and then suddenly it was at my door so luckily I was home to receive the product. Very few accurate updates.”

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Posted 1 year ago

Hi, we apologize for any inconvenience. We offer the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. We suggest you get the insurance but if you really don't want to, you have the option to remove it at the checkout page. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Plastic insert was broken and still have not been able to use the equipment. Have already submitted a claim but have not received or been notified of a new part being shipped.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The weight plate holders are plenty sturdy. Only reason I gave them a 3 out of 5 was they had chipped powder coat and rust showing.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Ordered 2 scratch and dent items, and they were fine, but neither had directions.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com//core/media/media.nl?id=23844520&c=3642276&h=BV7KthmE1QABYCBIV2wduOcoaoJ0o8siK2kEnoq7EZIb_tzL&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Very nice vertical leg press but with caveats for short people. For contacts I'm 5'4". 1. You need a step ladder to load the weights safely. You might be able to put small weights on the leg press but lifting 45 lb plates above your shoulders put your wrists in a really bad position since you have to hold it like a platter. 2. Make sure to put plastic barbell locks or spacers between your plates because it is very hard to get your fingers between the plates and to lift at the right angle to get the plates off. I wish there were horizontal posts instead of just the vertical ones. 3. You'll need a crash pad to be able to get full range of motion for your legs. This might not be the case for normal height folks but for me at my height I definitely need 6 in thick crash pad on top of the integrated backpad. All in all, these are great trade-offs for being so cheap. A regular leg press would run you around $1,800 so $1,400 savings but having to use a step ladders not a bad trade-off.”

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Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“As of 9:30 Sunday October 15th, I have not received your package.”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked and the replacement order was delivered on October 16, 2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews