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Titan Fitness Reviews

4.5 Rating 27,880 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,880 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Titan Fitness Reviews
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
Plastic insert was broken and still have not been able to use the equipment. Have already submitted a claim but have not received or been notified of a new part being shipped.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
The weight plate holders are plenty sturdy. Only reason I gave them a 3 out of 5 was they had chipped powder coat and rust showing.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Ordered 2 scratch and dent items, and they were fine, but neither had directions.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com//core/media/media.nl?id=23844520&c=3642276&h=BV7KthmE1QABYCBIV2wduOcoaoJ0o8siK2kEnoq7EZIb_tzL&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Very nice vertical leg press but with caveats for short people. For contacts I'm 5'4". 1. You need a step ladder to load the weights safely. You might be able to put small weights on the leg press but lifting 45 lb plates above your shoulders put your wrists in a really bad position since you have to hold it like a platter. 2. Make sure to put plastic barbell locks or spacers between your plates because it is very hard to get your fingers between the plates and to lift at the right angle to get the plates off. I wish there were horizontal posts instead of just the vertical ones. 3. You'll need a crash pad to be able to get full range of motion for your legs. This might not be the case for normal height folks but for me at my height I definitely need 6 in thick crash pad on top of the integrated backpad. All in all, these are great trade-offs for being so cheap. A regular leg press would run you around $1,800 so $1,400 savings but having to use a step ladders not a bad trade-off.
Helpful Report
Posted 1 year ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
As of 9:30 Sunday October 15th, I have not received your package.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked and the replacement order was delivered on October 16, 2023. If you have any concerns, please email us at info@titanbrands.com.
Posted 1 year ago
I cancelled the order it has been returned. Has my refund been submitted? Bill
Helpful Report
Posted 1 year ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your refund request. If there will be any issues in the future, please reach us at info@titanbrands.com.
Posted 1 year ago
One lever arm was missing hinge bolt that I had to purchase at a hardware store. Besides that everything was fine
Helpful Report
Posted 1 year ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
Great product quality, unfortunately the product arrived only contained by the plastic supports to the box, it had busted through on two sides so it is quite banged up. Luckily it's gym equipment so who cares.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Item lost in shipping. Process to get replacement is complicated.
Helpful Report
Posted 1 year ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern and replacement order has already been issued. If there will be any issues in the future, please reach us at info@titanbrands.com.
Posted 1 year ago
Definitely serves its purpose for the price. Finish chips off quite easily as I’ve only had this set up in my home gym for 2-3 weeks. Already significant areas on the top rack scratched off.
Helpful Report
Posted 1 year ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
I paid extra for shipping service which advertised protection from products being damaged during shipping. Only they straight barbells were shipped via the protective shipping service; the free standing straight barbell rack which was part of my same order was not and clearly given the weight was tossed around and damaged during shipping process resulting in a dent and various, obvious deep scratches.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Product came with metal part loose in box, scratching item. Screw missing, and one wheel, bolt and nut just loose in box like someone just threw it in there. I was very disappointed. I expect better service from Titan.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Sled does not work on grass
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Great product. Slight shipping damage.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was slightly damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
The cable to the red safety cable Was frayed and broke before I could install the part. I used some cable Shrink wrap to repair but would like a new cable or pin and cable
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
The product was sturdy, but it took some time to get the bar mostly straight. It was a little frustrating that it doesn't come with the hardware to attach the pull-up bar to the wall. However, it does work and the pull-up bar itself appears to be made out of quality metal and welds.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Posted 1 year ago
There were no instructions included
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=25390872&c=3642276&h=cgtM-QRTGFT-Pm_vPtLxiWy_hnccF1FwIvOAG2FoNBtcbbOw&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
My package arrived 1 week late, but in excellent condition.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Posted 1 year ago
The female end of one was damaged, therefore it doesn’t slide correctly. I had to bend it back into place, however the paint had already been scraped off the male end.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
First off let me just say that I have a lot of products from Titan and I do really enjoy the equipment I have. I just purchased the short yoke and got the protection plan with it. When it arrived, both top post were damaged. Now because of the damage when you put the cross bar on, the sleeve in the inside of the crossbar pops out and is very difficult to get back in. I think if your going to pay for a protection plan, the equipment that is sent should be protected a lot better. Maybe a bigger box with more styrofoam to protect the equipment? This isn’t the first time that my equipment has been damaged. Titan makes very good equipment, but something has to change for the shipping.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Titan Fitness is rated 4.5 based on 27,880 reviews