Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“I cancelled the order it has been returned. Has my refund been submitted? Bill”

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your refund request. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“One lever arm was missing hinge bolt that I had to purchase at a hardware store. Besides that everything was fine”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Great product quality, unfortunately the product arrived only contained by the plastic supports to the box, it had busted through on two sides so it is quite banged up. Luckily it's gym equipment so who cares.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Item lost in shipping. Process to get replacement is complicated.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern and replacement order has already been issued. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Definitely serves its purpose for the price. Finish chips off quite easily as I’ve only had this set up in my home gym for 2-3 weeks. Already significant areas on the top rack scratched off.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I paid extra for shipping service which advertised protection from products being damaged during shipping. Only they straight barbells were shipped via the protective shipping service; the free standing straight barbell rack which was part of my same order was not and clearly given the weight was tossed around and damaged during shipping process resulting in a dent and various, obvious deep scratches.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product came with metal part loose in box, scratching item. Screw missing, and one wheel, bolt and nut just loose in box like someone just threw it in there. I was very disappointed. I expect better service from Titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Sled does not work on grass”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Great product. Slight shipping damage.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was slightly damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The cable to the red safety cable Was frayed and broke before I could install the part. I used some cable Shrink wrap to repair but would like a new cable or pin and cable”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“The product was sturdy, but it took some time to get the bar mostly straight. It was a little frustrating that it doesn't come with the hardware to attach the pull-up bar to the wall. However, it does work and the pull-up bar itself appears to be made out of quality metal and welds.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“There were no instructions included”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=25390872&c=3642276&h=cgtM-QRTGFT-Pm_vPtLxiWy_hnccF1FwIvOAG2FoNBtcbbOw&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My package arrived 1 week late, but in excellent condition.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The female end of one was damaged, therefore it doesn’t slide correctly. I had to bend it back into place, however the paint had already been scraped off the male end.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“First off let me just say that I have a lot of products from Titan and I do really enjoy the equipment I have. I just purchased the short yoke and got the protection plan with it. When it arrived, both top post were damaged. Now because of the damage when you put the cross bar on, the sleeve in the inside of the crossbar pops out and is very difficult to get back in. I think if your going to pay for a protection plan, the equipment that is sent should be protected a lot better. Maybe a bigger box with more styrofoam to protect the equipment? This isn’t the first time that my equipment has been damaged. Titan makes very good equipment, but something has to change for the shipping.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“It's as advertised, OK quality, padding could be thicker, overall decent product for the money”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“The cable tower is overall a good product. Unfortunately, the packaging leaves much to be desired. My tower arrived beat up. It had lots of scrapes on all of the black metal structural components and some significant dents on the vertical chrome tower bars, which are really obvious. Additionally, for $300 the pulleys should be upgraded from plastic/with better bearing/both to make for smoother movements. It’s a good product, but I’d look at what other options are out there before you click buy.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I reached out to titan fitness with a question about the specs of my order and never received a response. The fact that I took a risk and ordered and that order was delivered isn’t a noteworthy accomplishment.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have confirmed that the issue has already been resolved. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Packaging sucks! The product works as expected.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I have forwarded your feedback to our warehouse team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Wrong plates, still usable iron plates, but looks to be a thicker older version”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews