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Titan Fitness Reviews

4.5 Rating 27,880 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,880 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
No tools to tighten the wheels/assemble. Difficult to get the wheels tight enough but not too tight for smooth movement. It will still be a great addition.
Helpful Report
Posted 1 year ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
I ordered two pairs of dumbbells (60#, 70#) as a result of the first experience I had ordering weights through your company. However, this time around was not as impressive. The dumbbells I ordered were all shipped separately and two of the dumbbells arrived without any protection from a box or covering. Resulting in scuffing and chaffing to the rubber of the dumbbell. Which was not appreciated, given the cost of the product.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
The rack is great and serves it's purpose. The wall anchors that come with the rack (where the holes don't line up with studs) are terrible. They don't have lips so they just sink into the wall. I drilled my own hole in line with the studs and hung it that way.
Helpful Report
Posted 1 year ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Did not include installation instructions
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at bit.ly/47K2DNk. Please email us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
When I ordered the complete pulley system on 7/24 it was advised that the item was on backorder, but would be in stock the following day. I only received the low pulley portion of the package on 7/27. On 7/28 I emailed Titan Fitness and called customer service at 888-410-1503 and spoke with Jo (a woman) at 10:55 a.m. PST. Jo stated that the complete pulley package comes in two parts; a low pulley add-on and tricep/lat pulley system (upper pulley). Jo further stated that the latter was on backorder; however, that it would be in the office tomorrow, should be shipped and I would be receiving additional updated emails with a tracking number. I didn't receive any updates via email from Titan Fitness, so on 7/31 I sent another email and called customer service again and spoke with Laura at 11:25 a.m. PST. Per Laura the item is now on back order until 8/14. When I asked if the item will definitely be available on this date and be shipped immediately Laura could not confirm. I advised her that I would not be able to receive mail/packages at my home for two weeks as of 8/22, as I will be out of the country. I requested a prepaid return shipping label and the 20% stocking fee to be waived for the return of low pulley add-on because of this. Laura stated that she would call me back within 48 hours after speaking to management in regard to the matter. I never heard back from Laura. On 8/2 I emailed Titan Fitness the following info, checked the website and it stated that the tricep/lat pulley system is now on backorder until 8/19. This would mean that the item definitely won't arrive at my home prior to me leaving the country. Another issue is how the website showed the complete pulley system is on backorder until 8/2 while the tricep/lat pulley system isn't available until 8/19. See attachment. You can't have the complete system without the latter as it's nonfunctional. How is Titan Fitness stating that the complete system will be available sooner when it won't be? On 8/4 I received the high pulley; however, only one of two cables was included in the packaging. I emailed Titan Fitness again. I asked if the length of cables is different, for shipping updates and tracking information. I didn't receive any response back. I received the second cable days later and it wasn't needed at all. The pulley system arms are great, but the plastic wheels are garbage; I purchased three aluminum wheels from Amazon for $20 to replace them. The cable lengths aren't appropriate and much longer than needed for the T-3 Series Folding Power Rack, so I used wire clamps and thimbles to shorten them. I have the bottom pulley bolted on my rack, as well as the (shorter) top tricep pulley. I am able to remove the longer pulley (as needed) where the weight stack sits underneath using pins. All in all it works just as good as the UPS High from Surplus Strength for a fraction of the costs!
Helpful Report
Posted 1 year ago
Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the item you ordered was on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Bar looks good, has some rust on one end of the barrel which doesn’t allow for it to spin very well.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Product is great but your packaging is terrible. Box is always torn up. Had one dent which wasn't an issue but has been in past.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I have forwarded your feedback to our warehouse team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
I paid full price for lat machine $579 The next week it’s on sale for $512 I should have been refunded the difference. Not their policy I was told Very good lat pull-down machine though. 5 stars for the machine
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.
Posted 1 year ago
It didn’t flush well to the wall. I measured my wall and the floor to see if it’s balanced and it was but when I try to screw it to the wall, it has to be tilted up to be screwed so I left it unscrewed and hoped the weights just hold on. I also thought the bar to put the weights was Olympic size, it’s not. What a shame.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Works as expected but arrived damaged.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Customer service is a bit lacking. I had a problem with the bench after owning it for a week. I tried their chat service...no answer. I called them and got re-routed a couple times, then told I needed to submit a warranty claim. After I submitted, that, I got an email a couple days later saying they'll route my email to the warranty department. Not a very smooth process!
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Would really like to see full welds on the foot plate of your tibia dorsi machine.
Helpful Report
Posted 1 year ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
The product is nice but the instructions were horrendous. First of all for something of this magnitude a book would be appreciated instead of trying to see it in a screen. And then when we got towards the end it was almost impossible to navigate. My fiancé figured it out on his own without the book because the book was pointless. Also none of the parts besides the screw sets had labels so you were searching through everything trying to figure it out.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the manual you received is not very useful due to its unclear presentation. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Not a necessity for the weight room, if you feel you need it then great but I wish I purchased something else.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
gggggggggggggggggggggggggggg
Helpful Report
Posted 1 year ago
Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.
Posted 1 year ago
Overall the pull up bar is decent quality . So far it’s very sturdy due to fact we attached directly to wall studs. Unfortunately , the lag screws provided were poor quality. My grandson was able to apply enough torque with only a ratchet wrench and socket to twist the head right off . So we had to remove the broken embedded threads with a fair amount of effort with vice grips. Ended up replacing all the lag screws with better quality hardware . Not cool . But it is now secure and I feel safe at this point. Also not much for instructions, but if you are fairly adept at diy it’s doable for sure. The cheap screws were my only real complaint.
Helpful Report
Posted 1 year ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Good equipment for price. Shipping department is terrible. Multiple of my boxes arrived damaged or holes in them with parts hanging out
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
If all you're looking for is function this has that easily, although it feels a little shaky. If you care about how your equipment looks then this may not be for you. Mine came with the bar holders punched through the box and of course they got scuffed up. The packaging wasn't very good to be able to stand up to the rigors of shipping. Another of my orders from titan also came scuffed due to inadequate packaging and I thought it was a one off but appears that's just how it is. I don't think I'll be ordering from titan again since I don't prefer paying full price for scuffed equipment. Mine looks like it's been used before.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
I bought the T2 power rack. So far it has met my needs. It held up under a 500# squat so that’s a good sign. I’m not loving the return policy though. I unfortunately bought the wrong weight plate holders for this rig and with having to pay to ship them back and a 20% restocking fee it doesn’t even pay to return them. Disappointed with that.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies you were not satisfied with the return policy. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
I received an item with an unleveled frame, seat is listing towards the left.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Titan Fitness is rated 4.5 based on 27,880 reviews