Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Bar looks good, has some rust on one end of the barrel which doesn’t allow for it to spin very well.”

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Product is great but your packaging is terrible. Box is always torn up. Had one dent which wasn't an issue but has been in past.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I have forwarded your feedback to our warehouse team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I paid full price for lat machine $579 The next week it’s on sale for $512 I should have been refunded the difference. Not their policy I was told Very good lat pull-down machine though. 5 stars for the machine”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.

Posted 1 year ago

“It didn’t flush well to the wall. I measured my wall and the floor to see if it’s balanced and it was but when I try to screw it to the wall, it has to be tilted up to be screwed so I left it unscrewed and hoped the weights just hold on. I also thought the bar to put the weights was Olympic size, it’s not. What a shame.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Works as expected but arrived damaged.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Customer service is a bit lacking. I had a problem with the bench after owning it for a week. I tried their chat service...no answer. I called them and got re-routed a couple times, then told I needed to submit a warranty claim. After I submitted, that, I got an email a couple days later saying they'll route my email to the warranty department. Not a very smooth process!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Would really like to see full welds on the foot plate of your tibia dorsi machine.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The product is nice but the instructions were horrendous. First of all for something of this magnitude a book would be appreciated instead of trying to see it in a screen. And then when we got towards the end it was almost impossible to navigate. My fiancé figured it out on his own without the book because the book was pointless. Also none of the parts besides the screw sets had labels so you were searching through everything trying to figure it out.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the manual you received is not very useful due to its unclear presentation. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Not a necessity for the weight room, if you feel you need it then great but I wish I purchased something else.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“gggggggggggggggggggggggggggg”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“Overall the pull up bar is decent quality . So far it’s very sturdy due to fact we attached directly to wall studs. Unfortunately , the lag screws provided were poor quality. My grandson was able to apply enough torque with only a ratchet wrench and socket to twist the head right off . So we had to remove the broken embedded threads with a fair amount of effort with vice grips. Ended up replacing all the lag screws with better quality hardware . Not cool . But it is now secure and I feel safe at this point. Also not much for instructions, but if you are fairly adept at diy it’s doable for sure. The cheap screws were my only real complaint.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Good equipment for price. Shipping department is terrible. Multiple of my boxes arrived damaged or holes in them with parts hanging out”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“If all you're looking for is function this has that easily, although it feels a little shaky. If you care about how your equipment looks then this may not be for you. Mine came with the bar holders punched through the box and of course they got scuffed up. The packaging wasn't very good to be able to stand up to the rigors of shipping. Another of my orders from titan also came scuffed due to inadequate packaging and I thought it was a one off but appears that's just how it is. I don't think I'll be ordering from titan again since I don't prefer paying full price for scuffed equipment. Mine looks like it's been used before.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“I bought the T2 power rack. So far it has met my needs. It held up under a 500# squat so that’s a good sign. I’m not loving the return policy though. I unfortunately bought the wrong weight plate holders for this rig and with having to pay to ship them back and a 20% restocking fee it doesn’t even pay to return them. Disappointed with that.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies you were not satisfied with the return policy. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“I received an item with an unleveled frame, seat is listing towards the left.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I purchased the WALL-MOUNTED PULL-UP BAR which was delivered on time as promised. However, the assembly/install instructions are worfully incomplete and inadequate! I went online at the Titam website which did not help. I eventually had to resort to user videos I found on YouTube (most of which were unhelpful). I still haven't got it installed yet. Three stars was a generous rating!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the manual is incomplete. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, http://titanmanuals.com/pdfs/UAKOFRLDRECHR.pdfhttps://3642276.app.netsuite.com//core/media/media.nl?id=23216811&c=3642276&h=L3oTPFvE607tUQBT_0rz3PjG6wNxfWG3REIlwcJAX9uoNSYM&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Well I was never informed on when my shipment was pick up and I could not find out anything about my shipment till a whole week later. Even do my shipment was ready for pickup 2 days after I paid and a label was created . NO one could tell me if my shipment was pickup or where it was on route . This happn for a whole week , Not sure if I want to go through this again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Rucking plates don't fit the newest goruck Rucker. Wasted money on plates I couldn't use.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Great build. I can’t use it though because it doesn’t fit the distance my rafters apart. Return shipping and restocking fee isn’t making it worth returning to me.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Shipping was free but took forever. Stuff showed up with boxes pretty beat up, holes in them. Products ok, pricing ok, could be better”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews