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Titan Fitness Reviews

4.5 Rating 27,880 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,880 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
One of the pieces has the screws sticking out one of the padded pieces. I’ve taken a picture of it to call for added support for that. Super frustrating that no directions came with it. Where we were there was very little cell service and Internet service is only accessible 9 to 5. This meant we couldn’t really see the directions to put it together. this was not indicated to be an issue ahead of time. It was very unexpected when we had the people at the center over the weekend to put the equipment together. When we were able to access assembly directions, the video did not have the component parts labeled . We searched out a PDF .The print was so small on the phone it was nearly impossible to use. We ended up video, casting it to a screen and having to just reassemble everybody another day so we could have the printed version of the PDF.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
No directions. Had to download. My last purchase the directions all out of page order.
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Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. In order to reduce our footprint, we store all of our manuals digitally. Our web team is working hard to get these listings updated with the correct links and we appreciate your patience as they diligently make their way through. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Arrived fine; easy to set up. Love the machine generally. One frustration is that the rubber pads that go at end on metal base support don’t fit on fully. Instructions showed them as already on, and the were for back piece, but we’re not for front. I can’t get them on fully and it looks odd. I suspect they just don’t fit and that’s why they came off and that’s why I can’t get them on. Otherwise love the machine.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
The only problem I had was that the two mounting systems were slightly out of square. It seems that the welded areas were slightly attached at the wrong degree. I was able to make them work but the bar had to be forced into place and you can see the slight curved angle of the mounting system when you stand back and look. However, the product is still very heavy duty and it’s getting the job done.
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Posted 2 years ago
Hello! We are so happy you are pleased with our Adjustable Depth Wall Mounted Pull Up Bar. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!
Posted 2 years ago
Very nice product. Fast shipping. Customer service? Not so much. Website? Awful.
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Posted 2 years ago
Hello! We are so happy you are pleased with our 50 LB EZ Curl Rubber Fixed Barbell. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!
Posted 2 years ago
I love the bar only bad thing about it it a smaller diameter of shaft so no clamp at gym fit it so you can't really try it to much weight without being safe so now looking for clamp and powder coat didn't last very long starting to peel and only had bar 2 weeks
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 2 years ago
Bench is awesome. The fabric was torn however in transit. I chose not to package it back up and send it back. Too much trouble. I duct taped the 3” tear.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
The idea of this GHR alternative is great. The only improvement would be better bearings for a more consistent/ free movement. Works decent as is. A better option than heel slides IMO. Great alternative for those not quite ready for full GHRs or if wanting to increase volume in a similar pattern. Takes up less space, portable and much cheaper than a full GHR. Simple construction and not likely to break but, easily repairable if it does break. Easy decision. Buy it.
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Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
Posted 2 years ago
I purchased this vest because my fiancé did, his was very nice and well made. When I got mine it was fine but I could tell the material wasn’t the same as his. Seems cheap. I’m not sure if they recently updated their vests with new material and I just got stuck with the old one?
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Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked and we did not change our vest material. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Costumer service was worthless. I bought the wrong item so I called first thing Monday morning to cancel the order and got someone who I could barely understand with her kids in the background. When I called my order still didn't process yet but but nothing was stopped. The 3 stars are for the fact once everything did process it was shipped fast.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you no longer need the item, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
The machine is great once it’s built together. Quality of material is great. Overall once it’s built great product. However, building it has to have been one of the worst experiences I have ever gone through. Instructions are difficult to follow the spring on the lever was impossible to actually to put in (complaint I have seen everyone have). No real resources to use on assembly. Found a video on YouTube that was somewhat helpful. Advice is to redo instructions but really make a video step by step on how to build the machine.
Helpful Report
Posted 2 years ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
The product I ordered arrived promptly with no issues. excellent. However what I ordered double ballet bar clamps are terrible. Three went bad in four days. The nut and bolt became cross threaded one after the next. I can't tighten the clamps to keep the bar in place at all. I bought it scratch and dent and can't return it. Buying replacement clamps total more than original unit. Need to go to hardware store to replace the nut /bols, slash clamps with anything else that would make it usable. Shipping Service excellent, five stars. Product I ordered terrible, 1 star.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 2 years ago
Product it’s good, plates arrived on time, but the only issue plates came dirty..
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you received was dirty. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery. Please reach us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
When I got my new front Squat harness it was poorly put together on the foam strap that rest on my shoulders. They were completely misaligned and what sucked is I waited 30 plus day to get because it was on back order. I should paid more to get one on Amazon and got one there.
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Posted 2 years ago
Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.
Posted 2 years ago
I love the tricep bar. It was packaged so poorly there was a delay in the delivery. I have been trying to purchase this bar from Titan for about 3 months. I was offered a 5% discount and it would not apply to the purchase. I contacted customer service several times. I was told I would receive a code by email. That never happened. The bar is great, The service -- not so much. It will cause me to pause and consider other manufacturers first.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order. As for the discount, you may also reach out to our sales team to check for any discount they can offer. Our sales team phone number is 1-800-605-8241. If you have any concerns, please email us at info@titanbrands.com.
Posted 2 years ago
Product fits our needs almost perfectly. Only a few issues. First, the instructions or lack of are a major problem. I shouldn't have to look up videos of other consumers who had the same issues with assembly. Many of the parts weren't labeled. Second, the foot backstop is a trip hazard. I wish it could fold out of the way when not in use.
Helpful Report
Posted 2 years ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
I did not like that. I had part of the product shipped to my house. I had to wait a few weeks for the rest of it to come. Distraction. Manual online is terrible. Someone needs to spend some time and rework those. The actual product is pretty good.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Posted 2 years ago
Dumbbell Stand arrived later then stated. The item came with no instructions. Once I figured out how to put it together I discovered it was not connecting properly, the front frame was an angle away from the connecting point where the Nuts and Bolt screw were supposed to connect. I give it 3 stars because the item does as described for holding a set of Dumbbells. Looks like it is well made but negative experience for the reasons listed. I will be hesitating before I order from Titan again.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Posted 2 years ago
It's a nice box.
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Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
Posted 2 years ago
I’ll start by saying a really enjoy the design of this grip from the grip thickness, to the overall layout, and weight. The manufacturing however has much room for improvement. As many said, the welds are really bad. This isn’t just a visual issue, it impacts ergonomics. There was one particularly pointy sloppy weld that falls right where I grip for an overhead press, right in the padding of my thumb. I had to take a file to it and take the edge off before it punctured the skin. The tension knob is also inadequate. I have 2 other land mine grips from other companies and they both use significantly beefier knobs and threaded rod allowing you to tighten it well. The whole grip loosens a couple reps into a set every time. I suppose you could say there’s no way the grip could come off the bar even without a knob, but then you are doing a compound exercise with a couple 45 plates on it, and it starts clanking around on you, it is less than confidence inspiring.
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Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We will also take note of your feedback regarding the item to help us improve it. We hope to be able to serve you again!
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,880 reviews