Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Shipping was…not great. The item shipped out way ahead of scheduled, which might have been nice for someone impatient to get their equipment, but I ordered when I did thinking it would take the projected 7-10 business days to arrive. It showed up in less than a week, while my husband was traveling, and with no way to reschedule. The delivery driver dropped the package (which weighs almost 700lbs, in the middle of the sidewalk (I live in a high traffic area in the city). No knock - just dropped (in front of my garage) and left. So, I had to unpack the thing by myself to get it inside. You need a crowbar just to open the box. I looked like an a-hole while trying to unpack a 700lb machine by myself in the middle of a sidewalk. I get that the shipping times are estimated, and I get that they can’t (I guess) deliver onto your actual property, but allowing customers to choose some sort of a delivery window would go a long way.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize for your experience with us. While R & L is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If R & L failed to do this, I highly suggest you contact R & L's customer service to file a complaint. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The seat has a rip in it on the seam. Other then that the product is amazing”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The item arrived well packed and the box was in good condition with no obvious damage. When I assembled the item, I located numerous deep scratches and even some rust on it. There was also a large amount of black granual powder inside that spilled all over my floor, I'm not sure what it is but possibly powdercoating material. Overall I'm happy with the item, but not the condition it arrived in.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I love titan products both functional and practically a work of art. unfortunately in this instance it’s obvious the bottom of the box fell out leaving several severe scrapes on the weight. And it was just taped shut and the shipping label was on top of the tape so it did not happen in transit.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Quality items, but difficult to get a good description as to whether some items will fit my rack. I've gambled and missed, and to return an item Titan charges a restocking fee plus shipping. Not worth sending things back and I need to stop gambling!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The machine itself is solid. The directions are the worst I have ever had. Almost every single part is mislabeled and listed incorrectly throughout the process. The only saving grace was that there are only a few steps to put it together so I used some trial and error to figure out the right pieces. For the price I got it it was an ok purchase. If not on sale, look somewhere else where they actually check the directions before sending things out to people. I am not the only person I have seen with this problem on this specific piece of equipment.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the instructions are mislabeled. You may also reach out to our product team if you still have a hard time with the directions, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Delivery took longer than originally advised.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“Pretty good prices and quality materials. I noticed when I buy something on sale it’s usually a little off build wise. Been working hard to get my T3 rack optimized and stable and had to buy or fabricate a few extras to make it all work.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“The Viking Press attachment came broken. Seems like a solid piece. They are sending new end caps to fix the issue.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I ordered two items from Titan Fitness, an FID bench, and a pair of spotter stands. I was truly excited when they came in, but couldn't get to them until the weekend. I just started building a home gym and thought if these two worked out, I'd continue my purchases through Titan. But, I have to say that despite the reviews I've read, I'm a bit disappointed. First, there are hardware pieces missing on the workbench. Second, there are chips on the main frame part, and I'm concerned there will be rust developing there eventually. Third, one piece that attaches to the bottom of the main frame is bent on a small area such that the endcap pops off after putting it on. And last, on one of the spotter stands there is a hole where two pieces were soldered together. Let me be clear that none of these by themselves are deal-breakers. I'm sure this can all be rectified...just need to hear back from Titan on how they can do that for me.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I'm NOT Happy with the Axel bar... I must have missed something in the description. I thought I was purchasing a straight bar with a handle diameter the same as that of an olympic bar. So I'm stuck with this piece of equipment I would have never purchased, but it seems I miss-understood or didn't see the diameter clearly.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Ordered from Titan several times before without issue. Latest order was the rackable curl bar. Both end caps on the shipping tube managed to come off, and the bar slipped out causing damage on both ends. Still useable and mostly cosmetic, but disappointing nonetheless. Love the bar and convenience of not having to put it on the ground to add or remove weight.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Package was badly damaged. The metal support pieces literally fell through the hole in the box and the handle has a dented.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Shipping and delivery was great. Product is faulty. Stiching and a pin/anchor is alreadycoming loose. Will need to be replaced.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Quality equipment. Did not come with appropriate hardware for mounting. Need to purchase lag bolts and washers. Brackets did not line up properly with ceiling joists.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“While the product arrived on a timely member the way the product arrived was less than favorable. One of the dumbbells was dirty and looked like it had gotten pinched. The bar was out of its package and dirty.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We make sure to pack all the products securely before shipping and apologize for receiving the item with damaged packaging. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Received an incomplete product (Bench Press Spotters Rack) was told that the missing piece was out of stock, to order from a vendor and send a receipt for reimbursement..... We will see... Other than that, I enjoy using my squat safety bar. I feel like I can continue to do squats.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Products came in with the packaging messed up. Luckily most products were okay except my wagon wheel plates. They had sharp ridges and one of them cut my hand.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We make sure to pack all the products securely before shipping and apologize for receiving the item with damaged packaging. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Can't add 45lb plates”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I like the product. I need my address added so I can order online and not make a phone call to Josh.”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews