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Titan Fitness Reviews

4.5 Rating 27,880 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,880 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Titan Fitness Reviews
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
Nice product but it looked like the product was opened and repackaged.
Helpful Report
Posted 2 years ago
Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!
Posted 2 years ago
Ordering and shipping was good experience. So so on product itself. Don’t love it or hate it.
Helpful Report
Posted 2 years ago
Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
Posted 2 years ago
Took a month to get my order delivered.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Posted 2 years ago
The packaging did not arrive with a manual for assembly. The provided QR code went to an error page.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the link to the manual is not working. We sent you an email today for a pdf copy of the manual. Please check your inbox, spam folder, and junk folder. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
When you load an item into your cart for the first time, a discount timer begins. The timer rushed me through an order and I didn’t get a chance to check out additional items at the discounted price.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We are continuously running sale promotions, and we hope you can take advantage of those instead. Our sale discounts range from 5% up to 40%. Please visit https://www.titan.fitness/sale/april-deals/. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.
Posted 2 years ago
Finally, equipment was received with ALL needed necessities to employ it. However, what sucks is that you buy the piece "on-sale" and open up another Titan Fitness email bombing to find the piece cheaper the very next day, one never knows when to actually believe the truth from Titan, similar to attending a "flea market." Attempting to become a titan customer, but never know when the truth is being presented to me the customer!
Helpful Report
Posted 2 years ago
Hello. Thank you for your review, and we do apologize for the inconvenience. Price match can be applied if an item placed in your order changed in price within 24 hours. You will be able to read more about it at https://support.titangreatoutdoors.com/hc/en-us/articles/360057611232-Price-Adjustment-Policy.
Posted 2 years ago
No instructions and the link to the instructions didn’t work.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the manual on the website is not working. We sent you an email today for a pdf copy of the manual. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Made a mistake while ordering and didn't realize it until after it was placed. Emailed support instantly and didn't receive a response until after my order was already shipped. Tech support 👎
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that your order has been delivered. Please email us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
Shipping box was open and my DB rack was scratched before even putting it together. Didn’t bother making claim, didn’t want to deal with the hassle of returning and waiting for new one. Hopefully this rack doesn’t rust where it is scratched.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
The row platform came in with a few scratches, which is to be expected but they just threw the screws in the box without bagging or boxing them. When I tried to assemble I noticed a few were missing. I had to make a run to Menards. Just don't understand how hard it is to put the screws in a bag? Otherwise everything works as it should.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
It took almost 2 weeks to get the item.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Posted 2 years ago
I bought a heavy bag stand from your scratch and dent and it says missing hardware so when it came it was missing hardware but also a bracket that connects the middle of the frame with out it can’t be put up not cool
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. If the missing part is a major part, please email us at info@titanfitness.com to further assist you.
Posted 2 years ago
The Titan back extension/roman chair is solidly built. It is very sturdy, was shipped quickly and the directions to put it together were easy to understand. However I will either be returning it or selling it on Facebook Marketplace. When I tried to use it I could not get the correct height for it. I am 5 ft 10 inches tall (average height for a male), and have not been able to use it as no adjustable height works for me. I assumed the shipping back would be expensive but was very surprised at the 20% re-stocking fee, which is quite high and seems to add insult to injury, so to speak.
Helpful Report
Posted 2 years ago
Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
I’ve purchased multiple pieces of equipment from Titan. Most have been a good experience. This last one was ok. I’m still waiting on a magnetic pin for the lat tower over a month. This piece is probably the most important part of the machine.
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
Posted 2 years ago
I ordered the 3 tier dumbbell rack. Box arrived in tack and items were bubble wrapped very well. Once I opened the bubble wrap all three shelves had nicks to the powder coat covering. It is a dumbbell rack so I am not too concerned. Overall does the job it is intended to do.
Helpful Report
Posted 2 years ago
Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!
Posted 2 years ago
I am missing one of the items I ordered (10 lb dumbbells ) called and was told I would hear something back but I haven’t yet.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanfitness.com if you require additional assistance.
Posted 2 years ago
The directions were horrible. There was no directions on how to put together the pulley. They also were written too small!
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the manual you received is not very useful due to its unclear presentation. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Normally I’d say 5 stars, but, my most recent shipment was horribly packaged and arrived damaged. Every other order I have received has been quick and the product has surpassed my expectations. So I will most likely purchase from them again.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com if you require additional assistance.
Posted 2 years ago
It works. If it has a powder coating, it doesn't do much. If you don't care much about that, cool. Shipping was fast, but the packaging was all messed up. If I'm able to return it, I will.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
It arrived with one bent piece but it still allowed me to bolt it into place well enough to be sturdy.. Not bad for the price, could be more sturdy both practically and when in use.. But I'd say it's a good investment overall when it comes to its size and it'll get the job done.
Helpful Report
Posted 2 years ago
Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,880 reviews