Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“When you load an item into your cart for the first time, a discount timer begins. The timer rushed me through an order and I didn’t get a chance to check out additional items at the discounted price.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We are continuously running sale promotions, and we hope you can take advantage of those instead. Our sale discounts range from 5% up to 40%. Please visit https://www.titan.fitness/sale/april-deals/. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.

Posted 2 years ago

“Finally, equipment was received with ALL needed necessities to employ it. However, what sucks is that you buy the piece "on-sale" and open up another Titan Fitness email bombing to find the piece cheaper the very next day, one never knows when to actually believe the truth from Titan, similar to attending a "flea market." Attempting to become a titan customer, but never know when the truth is being presented to me the customer!”

Helpful Report

Posted 2 years ago

Hello. Thank you for your review, and we do apologize for the inconvenience. Price match can be applied if an item placed in your order changed in price within 24 hours. You will be able to read more about it at https://support.titangreatoutdoors.com/hc/en-us/articles/360057611232-Price-Adjustment-Policy.

Posted 2 years ago

“No instructions and the link to the instructions didn’t work.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the manual on the website is not working. We sent you an email today for a pdf copy of the manual. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Made a mistake while ordering and didn't realize it until after it was placed. Emailed support instantly and didn't receive a response until after my order was already shipped. Tech support 👎”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that your order has been delivered. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Shipping box was open and my DB rack was scratched before even putting it together. Didn’t bother making claim, didn’t want to deal with the hassle of returning and waiting for new one. Hopefully this rack doesn’t rust where it is scratched.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The row platform came in with a few scratches, which is to be expected but they just threw the screws in the box without bagging or boxing them. When I tried to assemble I noticed a few were missing. I had to make a run to Menards. Just don't understand how hard it is to put the screws in a bag? Otherwise everything works as it should.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“It took almost 2 weeks to get the item.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“I bought a heavy bag stand from your scratch and dent and it says missing hardware so when it came it was missing hardware but also a bracket that connects the middle of the frame with out it can’t be put up not cool”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. If the missing part is a major part, please email us at info@titanfitness.com to further assist you.

Posted 2 years ago

“The Titan back extension/roman chair is solidly built. It is very sturdy, was shipped quickly and the directions to put it together were easy to understand. However I will either be returning it or selling it on Facebook Marketplace. When I tried to use it I could not get the correct height for it. I am 5 ft 10 inches tall (average height for a male), and have not been able to use it as no adjustable height works for me. I assumed the shipping back would be expensive but was very surprised at the 20% re-stocking fee, which is quite high and seems to add insult to injury, so to speak.”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I’ve purchased multiple pieces of equipment from Titan. Most have been a good experience. This last one was ok. I’m still waiting on a magnetic pin for the lat tower over a month. This piece is probably the most important part of the machine.”

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Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“I ordered the 3 tier dumbbell rack. Box arrived in tack and items were bubble wrapped very well. Once I opened the bubble wrap all three shelves had nicks to the powder coat covering. It is a dumbbell rack so I am not too concerned. Overall does the job it is intended to do.”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

“I am missing one of the items I ordered (10 lb dumbbells ) called and was told I would hear something back but I haven’t yet.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The directions were horrible. There was no directions on how to put together the pulley. They also were written too small!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the manual you received is not very useful due to its unclear presentation. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Normally I’d say 5 stars, but, my most recent shipment was horribly packaged and arrived damaged. Every other order I have received has been quick and the product has surpassed my expectations. So I will most likely purchase from them again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“It works. If it has a powder coating, it doesn't do much. If you don't care much about that, cool. Shipping was fast, but the packaging was all messed up. If I'm able to return it, I will.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“It arrived with one bent piece but it still allowed me to bolt it into place well enough to be sturdy.. Not bad for the price, could be more sturdy both practically and when in use.. But I'd say it's a good investment overall when it comes to its size and it'll get the job done.”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

“The ordering process was easy. The equipment has some design flaws. I am short (5'5"). and had to drill additional holes in the seat post to get it at the correct level.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“The three plio boxes arrived an one of the rubber corner foot pads was not attached. I had to glue it back on. Another of the platforms is not level and wobbles. I fixed it myself rather than sending it back. Other than that they are working fine. westsidefitness24@gmail.com”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

“Equipment quality does relate to price tag. It is functional and I enjoy using it in my home gym. However, the mounting equipment was lacking. The supplied washers were too small to secure the equipment by easily slipping through the mounting bracket opening. Had to purchase wider washers in order to securely Mount equipment.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Bought a "scratch and dent sale" adjustable bench. Scratch and dent can be used missing parts cannot. Can I get a parts form to order what is needed”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews