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Titan Fitness Reviews

4.5 Rating 27,880 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,880 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Titan Fitness Reviews
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
I purchased the WALL-MOUNTED PULL-UP BAR which was delivered on time as promised. However, the assembly/install instructions are worfully incomplete and inadequate! I went online at the Titam website which did not help. I eventually had to resort to user videos I found on YouTube (most of which were unhelpful). I still haven't got it installed yet. Three stars was a generous rating!
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the manual is incomplete. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, http://titanmanuals.com/pdfs/UAKOFRLDRECHR.pdfhttps://3642276.app.netsuite.com//core/media/media.nl?id=23216811&c=3642276&h=L3oTPFvE607tUQBT_0rz3PjG6wNxfWG3REIlwcJAX9uoNSYM&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
Well I was never informed on when my shipment was pick up and I could not find out anything about my shipment till a whole week later. Even do my shipment was ready for pickup 2 days after I paid and a label was created . NO one could tell me if my shipment was pickup or where it was on route . This happn for a whole week , Not sure if I want to go through this again.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Posted 2 years ago
Rucking plates don't fit the newest goruck Rucker. Wasted money on plates I couldn't use.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Great build. I can’t use it though because it doesn’t fit the distance my rafters apart. Return shipping and restocking fee isn’t making it worth returning to me.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Shipping was free but took forever. Stuff showed up with boxes pretty beat up, holes in them. Products ok, pricing ok, could be better
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Posted 2 years ago
The product is ok. The manual is not at all helpful (like most of their manuals, it does not include any actual instructions). The package does not include the hex wrench needed to adjust the rods, and the manual does not tel you what size or even if it is metric or imperial/SAE.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the manual you received is not very useful. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
Not a fan that right after I purchased the equipment it went on sale. They said they only do price adjustments after 24 hours but most companies give you 30 days, which is the time within the return window. But whatever I guess I'll just order Rep or Rogue Fitness next time.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.
Posted 2 years ago
Feels cheap. The frame has poor QC and the equipment doesn’t touch flush to the floor.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
The most user facing part of the product—the handlebars—came with multiple, noticeable scratches. Otherwise, product arrived faster than expected; which is great but not too good for planning to be present during delivery. Instructions in the box were slightly different and better than instructions online. So far, product seems great as expected, except for the very disappointing and visible scratches on the handlebars.
Helpful Report
Posted 2 years ago
To whom it may concern Service was fine just a little late receiving it. But. Unfortunately the product is the wrong size. How do I send it back to you and get credited my money back? Corey Ewert 1539 Bay meadows Ave. NW. Concord North Carolina 28027
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Gets the job done as advertised, simply not the quality I am used to when purchasing from Titan
Helpful Report
Posted 2 years ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Works but the belt does not stay velcroed together.
Helpful Report
Posted 2 years ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Everything was here, but the boxing of the equipment hasn’t changed in 5yrs . Ripped torn and you question if all your stuffs there. But it was easy to build and it’s a solid piece of equipment. Titan find a new boxing company and distributor.
Helpful Report
Posted 2 years ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Decent experience, more of a product reflection.
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
Posted 2 years ago
Package came damaged, not Titan fault but too big to repackage and return. Should of been some kind of compensation for damaged goods.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. We sent you an email on July 10, 2023, asking for photos o the item but we have not heard back. Kindly reply to the email or you can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Wall mounted cable machine came scratched, dented and has mouse urine on it.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
X-3 Dip bars work for the price but the welds and the overall construction is not symmetrical when mounted to the X-3 rack. On benefit that is not advertised is the handles can be mounted for either a facing towards or away from each other.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
This review is more about the packaging and Olympic sleeve fastening method. The bar itself, is solid. First, it was shipped in a heavy duty cardboard cylinder/tube, great. However, it wasn't end capped, only sealed with shipping tape with no buffer material to keep the bar stationary within the cylinder/tube. This allowed the bar to travel and puncture the shipping material. When the delivery person dropped the bar on its end, the second issue became painfully obvious. The Olympic sleeves are held on by two Internal C-Type Retaining Rings, two on each end, with a steel spacers, and decorative/brand logo end caps as well. So, when the end of the bar landed/slammed to the ground, the impact allowed the bar itself to punch through the end cap. Every other curl bar I've ever owned, the sleeve is held in place with a hex head/Allen head bolt, either into the side or into the end. The Allen head bolt method would not allow what happened to happen. I did opt for the shipping insurance. However, fortunately I was able to locate all of the hardware and that I have a pair of Snap Ring/Retainer Ring pliers. I was able to reassemble everything within 20 minutes. However, had any single piece of the hardware been missing, then the bar would've needed replacement. I don't drop nor allow anyone to drop my barbells, so I don't forsee this issue reoccurring. As I said in the beginning, it's a solid bar, and I'm happy to have it.
Helpful Report
Posted 2 years ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Bar is solid, but had issues getting bar through the opening. The opening also had a burr on the metal, thus some scratching of the bar when installing. Basically a manufacturing issue. Debating about calling customer service.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 2 years ago
Love titan products, the speed of their order processing and delivery of items. I bought slam balls and was a bit disappointed with the size. The overall size of the balls seemed a big for the weight of the balls. The 10 and 15 lb balls are the same size and the 10 lb weight floats inside making it difficult to have control when exercising. I wish the balls were smaller making them easier to handle and make them more appropriately sized to accommodate the weight of the ball.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,880 reviews