Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“The product is ok. The manual is not at all helpful (like most of their manuals, it does not include any actual instructions). The package does not include the hex wrench needed to adjust the rods, and the manual does not tel you what size or even if it is metric or imperial/SAE.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the manual you received is not very useful. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Not a fan that right after I purchased the equipment it went on sale. They said they only do price adjustments after 24 hours but most companies give you 30 days, which is the time within the return window. But whatever I guess I'll just order Rep or Rogue Fitness next time.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.

Posted 1 year ago

“Feels cheap. The frame has poor QC and the equipment doesn’t touch flush to the floor.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“The most user facing part of the product—the handlebars—came with multiple, noticeable scratches. Otherwise, product arrived faster than expected; which is great but not too good for planning to be present during delivery. Instructions in the box were slightly different and better than instructions online. So far, product seems great as expected, except for the very disappointing and visible scratches on the handlebars.”

Helpful Report

Posted 1 year ago

“To whom it may concern Service was fine just a little late receiving it. But. Unfortunately the product is the wrong size. How do I send it back to you and get credited my money back? Corey Ewert 1539 Bay meadows Ave. NW. Concord North Carolina 28027”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Gets the job done as advertised, simply not the quality I am used to when purchasing from Titan”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Works but the belt does not stay velcroed together.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Everything was here, but the boxing of the equipment hasn’t changed in 5yrs . Ripped torn and you question if all your stuffs there. But it was easy to build and it’s a solid piece of equipment. Titan find a new boxing company and distributor.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Decent experience, more of a product reflection.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Package came damaged, not Titan fault but too big to repackage and return. Should of been some kind of compensation for damaged goods.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. We sent you an email on July 10, 2023, asking for photos o the item but we have not heard back. Kindly reply to the email or you can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Wall mounted cable machine came scratched, dented and has mouse urine on it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“X-3 Dip bars work for the price but the welds and the overall construction is not symmetrical when mounted to the X-3 rack. On benefit that is not advertised is the handles can be mounted for either a facing towards or away from each other.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“This review is more about the packaging and Olympic sleeve fastening method. The bar itself, is solid. First, it was shipped in a heavy duty cardboard cylinder/tube, great. However, it wasn't end capped, only sealed with shipping tape with no buffer material to keep the bar stationary within the cylinder/tube. This allowed the bar to travel and puncture the shipping material. When the delivery person dropped the bar on its end, the second issue became painfully obvious. The Olympic sleeves are held on by two Internal C-Type Retaining Rings, two on each end, with a steel spacers, and decorative/brand logo end caps as well. So, when the end of the bar landed/slammed to the ground, the impact allowed the bar itself to punch through the end cap. Every other curl bar I've ever owned, the sleeve is held in place with a hex head/Allen head bolt, either into the side or into the end. The Allen head bolt method would not allow what happened to happen. I did opt for the shipping insurance. However, fortunately I was able to locate all of the hardware and that I have a pair of Snap Ring/Retainer Ring pliers. I was able to reassemble everything within 20 minutes. However, had any single piece of the hardware been missing, then the bar would've needed replacement. I don't drop nor allow anyone to drop my barbells, so I don't forsee this issue reoccurring. As I said in the beginning, it's a solid bar, and I'm happy to have it.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bar is solid, but had issues getting bar through the opening. The opening also had a burr on the metal, thus some scratching of the bar when installing. Basically a manufacturing issue. Debating about calling customer service.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Love titan products, the speed of their order processing and delivery of items. I bought slam balls and was a bit disappointed with the size. The overall size of the balls seemed a big for the weight of the balls. The 10 and 15 lb balls are the same size and the 10 lb weight floats inside making it difficult to have control when exercising. I wish the balls were smaller making them easier to handle and make them more appropriately sized to accommodate the weight of the ball.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“One of the pieces has the screws sticking out one of the padded pieces. I’ve taken a picture of it to call for added support for that. Super frustrating that no directions came with it. Where we were there was very little cell service and Internet service is only accessible 9 to 5. This meant we couldn’t really see the directions to put it together. this was not indicated to be an issue ahead of time. It was very unexpected when we had the people at the center over the weekend to put the equipment together. When we were able to access assembly directions, the video did not have the component parts labeled . We searched out a PDF .The print was so small on the phone it was nearly impossible to use. We ended up video, casting it to a screen and having to just reassemble everybody another day so we could have the printed version of the PDF.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“No directions. Had to download. My last purchase the directions all out of page order.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. In order to reduce our footprint, we store all of our manuals digitally. Our web team is working hard to get these listings updated with the correct links and we appreciate your patience as they diligently make their way through. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Arrived fine; easy to set up. Love the machine generally. One frustration is that the rubber pads that go at end on metal base support don’t fit on fully. Instructions showed them as already on, and the were for back piece, but we’re not for front. I can’t get them on fully and it looks odd. I suspect they just don’t fit and that’s why they came off and that’s why I can’t get them on. Otherwise love the machine.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“The only problem I had was that the two mounting systems were slightly out of square. It seems that the welded areas were slightly attached at the wrong degree. I was able to make them work but the bar had to be forced into place and you can see the slight curved angle of the mounting system when you stand back and look. However, the product is still very heavy duty and it’s getting the job done.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with our Adjustable Depth Wall Mounted Pull Up Bar. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“Very nice product. Fast shipping. Customer service? Not so much. Website? Awful.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with our 50 LB EZ Curl Rubber Fixed Barbell. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews