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Titan Fitness Reviews

4.5 Rating 27,880 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,880 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Titan Fitness Reviews
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
It's as advertised, OK quality, padding could be thicker, overall decent product for the money
Helpful Report
Posted 1 year ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
Posted 1 year ago
The cable tower is overall a good product. Unfortunately, the packaging leaves much to be desired. My tower arrived beat up. It had lots of scrapes on all of the black metal structural components and some significant dents on the vertical chrome tower bars, which are really obvious. Additionally, for $300 the pulleys should be upgraded from plastic/with better bearing/both to make for smoother movements. It’s a good product, but I’d look at what other options are out there before you click buy.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
I reached out to titan fitness with a question about the specs of my order and never received a response. The fact that I took a risk and ordered and that order was delivered isn’t a noteworthy accomplishment.
Helpful Report
Posted 1 year ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have confirmed that the issue has already been resolved. If there will be any issues in the future, please reach us at info@titanbrands.com.
Posted 1 year ago
Packaging sucks! The product works as expected.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I have forwarded your feedback to our warehouse team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Wrong plates, still usable iron plates, but looks to be a thicker older version
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Product was shipped and delivered quickly but came damaged. Several scratches and dents. Product still works.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
The unit is nice, but it failed to include end caps part #5. I have reached out to Titan, but have not received any response.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked and we haven't received any email from you regarding the missing part. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Not for me. Unfortunately per return policy since I threw away the original packaging (box it was shipped in) I can’t return it. So I’ll make it work. Bell feels pretty good in the hands and I was excited to use it. However on my cleans when the kettle bell rotates to back of wrist is not comfortable. Feels like the edges are sharp. Personally I couldn’t adjust my clean to get comfortable. I had to grab my old CF wrist wraps so the be doesn’t scratch up my wrists. Cool design and priced well to compared to others out there. I’ll still use it, it’s just not comfortable to me.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
The center piece is not stable. Other than that works.
Helpful Report
Posted 1 year ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
Web page cells basic bumper plates in pairs until you hit 35lb and up. The plates look cool but general are over weight by 2-4%.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Really wish before purchase I would have known that until i locate very large adjustable wrench the kettlebel is essentialy none adjustable. the nut holding plates on is very odd size. 34mm?
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
Boxes always arrive torn up.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
The bolts they provided for the parallettes are too long, so they don’t tighten completely. The parelettes are too wobbly because of this. I’ve sent an email regarding this and no response. It’s a nice piece of equipment though. But I’m not going to use them because they’re not stable.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
Bar is fine, shipping method not so great. Bar was delivered with no box or protection, just a shipping label taped around the bar.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item arrived without packaging. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If you notice any damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Overall my experience was great with the three products I received from titan this go around. Happy with chains and the sled. Not as happy with the farmer carry handles they appear as they were a return. Small dents and dings, missing cap on the end why the use of a cap any way and some rust where the cap is missing. I would guess it was a return that was shipped out to me.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.
Posted 1 year ago
I have asked 4 times for a return label. I would have bought another more expensive exchanged item from titan but I can't even get this one returned!!!
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Please check your email as a photo of the item you received is needed for us to proceed with the return. An email was sent on Friday, August 25, 2023, asking for the photo. Kindly reply to the email or you can send the photos to support@titandistributorsinc.zendesk.com. You can also contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Product is good, but it's ridiculous it doesn't come with assembly instructions.
Helpful Report
Posted 1 year ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who sent a copy of the product manual through email. If there will be any issues in the future, please reach us at info@titanbrands.com.
Posted 1 year ago
Some hardware missing.
Helpful Report
Posted 1 year ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.
Posted 1 year ago
Equipment appears well-built. Blemish items looked good. Squat rack shipped without all necessary hardware to assemble, requiring a ~$35 trip to the hardware store otherwise good experience.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanfitness.com if you require further assistance.
Posted 1 year ago
The equipment is what I expected, but the box showed up heavily damaged and there is cosmetic scraps and brush marks on the machine. Everything functions properly, but I wish it wasn't damaged.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Titan Fitness is rated 4.5 based on 27,880 reviews