Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Product was shipped and delivered quickly but came damaged. Several scratches and dents. Product still works.”

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The unit is nice, but it failed to include end caps part #5. I have reached out to Titan, but have not received any response.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked and we haven't received any email from you regarding the missing part. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Not for me. Unfortunately per return policy since I threw away the original packaging (box it was shipped in) I can’t return it. So I’ll make it work. Bell feels pretty good in the hands and I was excited to use it. However on my cleans when the kettle bell rotates to back of wrist is not comfortable. Feels like the edges are sharp. Personally I couldn’t adjust my clean to get comfortable. I had to grab my old CF wrist wraps so the be doesn’t scratch up my wrists. Cool design and priced well to compared to others out there. I’ll still use it, it’s just not comfortable to me.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“The center piece is not stable. Other than that works.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Web page cells basic bumper plates in pairs until you hit 35lb and up. The plates look cool but general are over weight by 2-4%.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Really wish before purchase I would have known that until i locate very large adjustable wrench the kettlebel is essentialy none adjustable. the nut holding plates on is very odd size. 34mm?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Boxes always arrive torn up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The bolts they provided for the parallettes are too long, so they don’t tighten completely. The parelettes are too wobbly because of this. I’ve sent an email regarding this and no response. It’s a nice piece of equipment though. But I’m not going to use them because they’re not stable.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Bar is fine, shipping method not so great. Bar was delivered with no box or protection, just a shipping label taped around the bar.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without packaging. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If you notice any damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Overall my experience was great with the three products I received from titan this go around. Happy with chains and the sled. Not as happy with the farmer carry handles they appear as they were a return. Small dents and dings, missing cap on the end why the use of a cap any way and some rust where the cap is missing. I would guess it was a return that was shipped out to me.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“I have asked 4 times for a return label. I would have bought another more expensive exchanged item from titan but I can't even get this one returned!!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Please check your email as a photo of the item you received is needed for us to proceed with the return. An email was sent on Friday, August 25, 2023, asking for the photo. Kindly reply to the email or you can send the photos to support@titandistributorsinc.zendesk.com. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product is good, but it's ridiculous it doesn't come with assembly instructions.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who sent a copy of the product manual through email. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Some hardware missing.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Equipment appears well-built. Blemish items looked good. Squat rack shipped without all necessary hardware to assemble, requiring a ~$35 trip to the hardware store otherwise good experience.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“The equipment is what I expected, but the box showed up heavily damaged and there is cosmetic scraps and brush marks on the machine. Everything functions properly, but I wish it wasn't damaged.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“No tools to tighten the wheels/assemble. Difficult to get the wheels tight enough but not too tight for smooth movement. It will still be a great addition.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered two pairs of dumbbells (60#, 70#) as a result of the first experience I had ordering weights through your company. However, this time around was not as impressive. The dumbbells I ordered were all shipped separately and two of the dumbbells arrived without any protection from a box or covering. Resulting in scuffing and chaffing to the rubber of the dumbbell. Which was not appreciated, given the cost of the product.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The rack is great and serves it's purpose. The wall anchors that come with the rack (where the holes don't line up with studs) are terrible. They don't have lips so they just sink into the wall. I drilled my own hole in line with the studs and hung it that way.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Did not include installation instructions”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at bit.ly/47K2DNk. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“When I ordered the complete pulley system on 7/24 it was advised that the item was on backorder, but would be in stock the following day. I only received the low pulley portion of the package on 7/27. On 7/28 I emailed Titan Fitness and called customer service at 888-410-1503 and spoke with Jo (a woman) at 10:55 a.m. PST. Jo stated that the complete pulley package comes in two parts; a low pulley add-on and tricep/lat pulley system (upper pulley). Jo further stated that the latter was on backorder; however, that it would be in the office tomorrow, should be shipped and I would be receiving additional updated emails with a tracking number. I didn't receive any updates via email from Titan Fitness, so on 7/31 I sent another email and called customer service again and spoke with Laura at 11:25 a.m. PST. Per Laura the item is now on back order until 8/14. When I asked if the item will definitely be available on this date and be shipped immediately Laura could not confirm. I advised her that I would not be able to receive mail/packages at my home for two weeks as of 8/22, as I will be out of the country. I requested a prepaid return shipping label and the 20% stocking fee to be waived for the return of low pulley add-on because of this. Laura stated that she would call me back within 48 hours after speaking to management in regard to the matter. I never heard back from Laura. On 8/2 I emailed Titan Fitness the following info, checked the website and it stated that the tricep/lat pulley system is now on backorder until 8/19. This would mean that the item definitely won't arrive at my home prior to me leaving the country. Another issue is how the website showed the complete pulley system is on backorder until 8/2 while the tricep/lat pulley system isn't available until 8/19. See attachment. You can't have the complete system without the latter as it's nonfunctional. How is Titan Fitness stating that the complete system will be available sooner when it won't be? On 8/4 I received the high pulley; however, only one of two cables was included in the packaging. I emailed Titan Fitness again. I asked if the length of cables is different, for shipping updates and tracking information. I didn't receive any response back. I received the second cable days later and it wasn't needed at all. The pulley system arms are great, but the plastic wheels are garbage; I purchased three aluminum wheels from Amazon for $20 to replace them. The cable lengths aren't appropriate and much longer than needed for the T-3 Series Folding Power Rack, so I used wire clamps and thimbles to shorten them. I have the bottom pulley bolted on my rack, as well as the (shorter) top tricep pulley. I am able to remove the longer pulley (as needed) where the weight stack sits underneath using pins. All in all it works just as good as the UPS High from Surplus Strength for a fraction of the costs!”

Helpful Report

Posted 1 year ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the item you ordered was on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews