“Overall bench is good but the box looked like it was run over by a semi truck when it arrived and it was missing one bolt and one nut, which unfortunately cost $8 to replace at the local hardware store. There is a slight decline to the bench seat as well, not sure how to fix that.”
Hello Jennifer, please accept our sincere apologies if parts of your order are missing due to a damaged box. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Regarding this, you can go ahead and purchase the hardware locally, send us the receipt and we will issue a refund for the cost. As for the slight decline to the bench seat, kindly call 888-410-1503 and press option 5 for Product Support. Our product support will give you a resolution on how to resolve it. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.
“Bar showed up without a box, just a tag zip tied to it. The scrapes I don’t mind. Doesn’t look bent, would of preferred if it hadn’t been thrown around before it arrived.”
Hi , thank you for the review and my apologies about the experience you have had with your order. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. This is on us and we'll strive to do better. Thank you very much and I hope you'll give us another chance. If you encounter any issues on use - please file a warranty claim by following the link - https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851
“No problem with equipment. The only 2 problems I had was the stupid fed ex girl delivered it to wrong address which is not your fault, and it took me 1/2 hour to find the directions, because you did not include it in the package.”
Hi Frank, thank you for the review and while we are glad to know that you are satisfied with the power rack, I do apologize about the experience you have had in regards to shipping. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. The shipping information that is included with the item would only be the information sent when the order is placed. My apologies again that it was delivered to the wrong address. We definitely suggest that you reach out to the carrier with this feedback. Thank you very much for your consideration.
“Love the equipment. To have had a better experience:
Clips to hold attachment on the tower I purchased are terrible. One of the 3 will not open at all. On the dip station 2 of the parts were very bent. The damage did not occur in shipping, the box was perfect. Overall better than I expected for the equipment but pretty poor quality control.”
Hi Eric, thank you for posting a review and my apologies as we understand that there are areas on the design that we can improve a upon to deliver a better experience. We value our customers' experience and we will use this feedback to better enhance the design of our items Thank you for your consideration as well and looking forward to your continued support!
“Package got lost first time. Then the box came in smashed and my attachment was scratched up. But I don't think it was Titans fault. More FedEx's fault. Then did send a new one right away after it got lost thr first time.”
Hi Brent, thank you for the review and my apologies for the experience you have had in regards to shipping. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Thank you however for letting us turn this around for you.
“My delivery was perfect I received the last box 4 days later and had hole in the box. After opening the box It wasn't packed all that great and was missing instructions paper. But I was able to figure it out how to put it together”
Hello Losefa, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. The item's manual may be found at http://titanmanuals.com/pdfs/X3FLDUP.pdf. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.
“The shipping of products needs improvement. My packaged came badly damaged and had ripped opened. The product had some scratches and a couple plastic caps were damaged but the damages don't effect the functionality of it.”
Hello Trevor, please accept our sincere apologies if the item packaging was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We are delighted that the item is still functional despite the damaged box. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.
“Not impressed. Still decent quality but overall not super impressed for the price. Two people set up makes this a lot easier tho you can get it done by yourself”
Hi Luigi, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. If you have any quality issues or issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. We value our customers' experience and we will use this feedback to better enhance the design of our items to suite different needs. Thank you very much and I hope you'll give us another chance.
Please follow this link if you will be submitting a claim - https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851
“Package delivered on-time with good updates throughout.
Packaging was THOROUGHLY damaged (several rips, holes, dents). The product has very minor scratches, but is otherwise on good condition.”
Hi Alexander, thank you for the review and my apologies about the experience you have had in regards to shipping and/or the packaging. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised.
Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you very much for your consideration and I hope you can place an order with us again. Thank you very much!
“Quick delivery and easy assembly. Equipment performs as advertised! However, it did arrive damaged. A metal bracket was bent and would not fit in place without being reshaped, which fortunately I was able to do. I’m not impressed by the quality, but it does the job well, and given the price, I think it’s a good value.”
Hi Nate, while we are really glad that you are satisfied with your order, my sincere apologies that it was delivered with a bent part. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised.
Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you very much for your consideration.
“Titan experience was great, no issues, however as usual FedEx set the box in the middle of my driveway in the pouring rain 6 feet from my dry carport while I was out of town.”
Hi Glenn, while we are glad that you're experience with us was great, my apologies as we the delivery could've been handled better. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. We definitely suggest that you reach out to the carrier with this feedback. Thank you very much for posting a review!
Hi Kristopher, thank you for the review and my apologies about this. I have had a chance to check and one from our team has reached out on 09/13 and thank you for replying back with the photos. Our production team however has deemed that the spots that shows the stains is mild oxidation and can be removed by a mild detergent; not actual rust which is a type of corrosion.
All of our bars are covered with a thin film of oil to prevent this however, the oil might've been wiped off or rubbed off during shipping.
For oxidation stains, you can soak a cloth in vinegar, then wipe it across the oxidation spot. Scrub with a soft-bristled brush, then wipe away the vinegar and lifted oxidation with a damp cloth.
“The delivery was poor, the package almost came off when it arrived. Unboxing it, you can see some nicks around the sleeves. It undoubtedly functions, but it looks very worm for a brand new product.”
Hello Garfield, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.
“Very happy with T-2 sandwich J hooks and Rack extension.
The safety squat bar V-2 is another story. Chrome is very rough and pitted, burrs on the welds. Padding too thick. It is functional but the quality is very disappointing.”
“bench Press Rack - flip down safety does not fit and you spend the workout time fighting with them
The product arrived in a damaged box
5% discount coupon did not work and was charged full price”
“The rubber on the weigh has chunks missing out of it. The last one I ordered came the same way... the packaging was all torn up and the weights are all scratched up... You NEED much better packing. these came looking beat up and used..”
“I bought the rack mounting preacher curl. At first I wasn’t happy because it wobbles on the rack in both mounting points. The build quality is amazing though so instead of returning it I fastened a locking bolt to replace the lynch pin and the wobble was gone. I love titan fitness”
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