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Titan Fitness Reviews

4.5 Rating 27,820 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,820 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
It is amazing, fed ex delivered the Box with only minor damage. And instead of 6 days it was here in 2 days. I open the carton and all the Hardware was there, not left behind in the fed ex truck or on the dock. After assembled there are no scuffs or scratches. The Titan Fan bike is incredible. I even got a great price on it. I figured that made up for how Titan screwed me on my last purchase of a bench rack. And folks this fan bike even had a instruction manual. Overall the shipment was a success. I expected Problems, but not this time. Titan and fed ex did a good job. I am happy with my purchase.
Helpful Report
Posted 2 years ago
My most recent order was for a scratch and dent weight bench. I received what looks to be a used motorcycle lift. Customer service did a great job making my return easy and providing me with a return label. I would have rated this higher if I had received a discount for my next order for having to re-package and handling for the very heavy item. In previous order I have had a very good experience with titan fitness and have left great reviews. However this was a very mediocre experience for this order.
Helpful Report
Posted 2 years ago
The shipping was fast and free. Some of the parts were bent and were hard to straighten because I don’t own a vice.
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Posted 2 years ago
Clean and Jerk attachment is a great addition to a home gym but with one major flaw. The weight sleeve diameter is less than 2 inches so conventional weight clamps will not work, which is a huge nuisance. I still haven’t found a way to appropriately secure the weights. Very disappointed as to why Titan would think using less than a 2 inch diameter especially since weights are very prone to sliding on and off. I bought this in conjunction with the landmine stand and it is a nightmare as you practically cannot load weights while it is resting on the stand, so practically a useless combo. Overall, it is okay. The welds on this are okay, could be better. The rotating handles feel great with the knurling, no issues. Without proper weight security, I would not recommend until Titan either makes specific clamps or fixes this in future models. Just can’t help but feel I wasted my money since I have to now go out of my way to fix this issue.
Helpful Report
Posted 2 years ago
Shipping was late and item was slightly damaged
Helpful Report
Posted 2 years ago
The package came pretty destroyed with some damage down to the product itself. The damage sustained is entirely cosmetic. Overall the machine works fine for its intended purpose.
Helpful Report
Posted 2 years ago
Plyo box. Received it quicker then I expected. Unfortunately the box was missing a side. Customer Service was professional and I was told a new box was sent. I haven’t received any corresponding emails on its status. I did like the quality of the 5 sides I received.
Helpful Report
Posted 2 years ago
Love the product but disappointed in how it was shipped, the box was really beat up and the steel sleeve was bent, also the logo decals were scratched up, looks like I received one somebody else sent back, nice piece of equipment tho
Helpful Report
Posted 2 years ago
Package damaged taped all over
Helpful Report
Posted 2 years ago
*This review is strictly based on Customer Service* I ordered an item less than 48 hours before I received an email with a sale price. I thought "no big deal, I'll call them and cancel the order or they will honor the sale price and refund the difference". Nope, I have to return the item, with a restocking fee, then reorder the same product at the sale price. First time doing business with Titan Fitness, quite possibly the first and last unfortunately. It's not much money, like 30 bucks (original price $300, sales price $270), it's more about poor customer service and leaving a salty taste in my mouth.
Helpful Report
Posted 2 years ago
Shipment was relatively quick, however the box was extremely damaged when it arrived with the end of the hex bar sticking out of the box on one end and damaged and the other end of the box completely open as the staples holding the cardboard had given way during transport. The packaging inside of the box was better but there was no packaging preventing the ends of the bar from damage or punching through the box.
Helpful Report
Posted 2 years ago
All you the boxes were opened and destroyed when they arrived. Luckily all the part were there. Dings and scrapes. I love Titan, but when I spend good money to get things I would like them to arrive in better condition.
Helpful Report
Posted 2 years ago
Easy ordering process. The product came in an undamaged box but the inside was littered with debris (crumbled and broken styrofoam). The instructions were destroyed (thankfully I didn’t need them). Not sure if that’s from having to much room in the box of something else.
Helpful Report
Posted 2 years ago
Equipment is durable and functions smoothly. Delivery was timely. Only reason I’d rate below five stars is due to an issue with the machining of a part. The holes on two parts were not sized correctly to allow alignment for assembly. The only way to bolt the two pieces together was by widening one of the holes with a dremel, which likely has voided any warranty. This wasn’t a huge deal as I had the tools to correct it myself and didn’t care for the hassle. However any person without the tools to correct the issue, would have been unable to assemble the equipment.
Helpful Report
Posted 2 years ago
One item came in bent easily remedied the welds are crude some places without welds wish I could submit pic but no option
Helpful Report
Posted 2 years ago
The Bar is great love the finish everything about it is in great condition and I don’t want people to see the 3 stars and think the bar is bad it is a great bar. It doesn’t fit in my rack my rack is 48.5 from the end of each upright so if you have a rogue rack it might not fit even if you had a Titan rack it is very snug. I know, I drove to my friends house to check. The camber starts to early and the bar is rest on the camber it’s very awkward. When you rack the bar it almost feels like it might fall of the Jcups hopefully Titan can make it right.
Helpful Report
Posted 2 years ago
The quality of the bench seems questionable. I'm afraid the bench won't hold up for many years. The fabric material just doesn't feel sturdy. The fabric backing of the bench arrived slightly damaged. It looks like it's more of an aesthetic defect, but should not arrive in this condition since I bought this new. This is a fine beginner bench, but it might be more worthwhile to purchase a better quality model if you want it to last for several years.
Helpful Report
Posted 2 years ago
Worst instructions ever. I’ve put together a LOT of equipment, and this was the worst experience I’ve had so far. A little more effort on the schematics with some written instructions, especially on the threading of the pulleys would have saved some serious time.
Helpful Report
Posted 2 years ago
Excellent: value, fast shipping, product quality. Poor: assembly directions are confusing, and contain many errors. While 3 tools for assembly are included, we also needed a ratchet wrench, and rubber mallet. Poor: customer service. I think I spoke with 4 or 5 different individuals, none were able to provide answers to my multiple questions. My first call was at 11 am on Friday, as I began assembling and hit my first issue. I called back three other times, and still haven’t received the call back from the product specialist. It is now Sunday morning. Conclusion: You need to write your assembly directions to include: -a diagram of each part on the parts listing, including better descriptors such as bolt length, etc -better verbal and visual directions of where to place each washer, bolt and equipment piece -Proofread the directions, and correct the error referring to spring washers when a flat washer is actually used. -Hire more people with experience assembling the products who could actually respond to customer inquiries.
Helpful Report
Posted 2 years ago
Bench looks fine but I never received any instructions for it
Helpful Report
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,820 reviews