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Titan Fitness Reviews

4.5 Rating 27,820 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,820 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
Packaging was shoddy, seems like it was left in the corner of a warehouse under heavier equipment for several years. Paint chipped in a couple of locations, discolorations as a result of internal rust in a couple of spots and box mangled up. Barring that I was able to set it up fine but I expected brand new equipment purchase to be a lot more organized than how I received this package and it’s condition.
Helpful Report
Posted 2 years ago
Been really trying to remain loyal to Titan. Tennessee (USA) business but I see products are coming from China. Three previous items (Reverse Hyper, Lat Pull Down, & Tibialis) all came in great shape. I just purchased a Plate Loaded Leg Curl and the shipment seemed a disaster. A substantial amount of Parts and bolts just missing from the decimated shipping box. Still working the issue with Product Service so the jury is still out. Pictures and cross-referenced inventory sent to info@titanfitness.com .
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Posted 2 years ago
My three post decline bench is great. You have equipment that I'm trying to buy but isn't stock also hasn't been in a long time and that's bad.
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Posted 2 years ago
The shipping time was extremely slow. It was not titans fault this time but that lousy carrier that they use fedex rarely does a good job. My items are either late or delivered to the wrong house. The bars did come nicely packaged and in good shape.
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Posted 2 years ago
I like Titan Fitness a lot as a wholesaler. That said, there are always issues with each order. For instance, when I purchased some change plates last year, the plates arrived covered in greasy muck that over a year later (and despite extensive cleaning) still lingers and stains clothing. I recently purchased the horizontal plate rack storage system. When I opened the box, I discovered the product was not as pictured (instead of being spaced for each size plate, the dividers were equally spaced; the product pictured on the website had 6 dividers—mine arrived with 5) and had scrapes and dings. I picked Titan Fitness because the product was what I wanted and was affordable. Well, I got what I paid for!
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Posted 2 years ago
equipment is solid, seems to be good quality, good price - had some delays with shipping which I think was mostly FedEx issues, not Titan - Titan support was responsive when asked about it. My only gripe is that the X-3 Folding Rack came with literally zero instructions. I was able to figure it out by watching some Youtube videos etc, however, there were many steps I had to do multiple times because it's something I'd never done before and was sure which steps should be taken first. Still, it wasn't too bad to put up, but if there were some step by step instructions and pointers/recommendations, things to consider first, that would have saved a few hours of work. Other than the instructions, very happy :)
Helpful Report
Posted 2 years ago
Item arrived damaged
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Posted 2 years ago
The machine works well, but the instructions aren’t great. The worst part is this is “WALL MOUNTED Pulley Tower” without instructions (or hardware) to mount the machine to the wall. A quick trip to the hardware store for some washers and lag bolts - problem solved.
Helpful Report
Posted 2 years ago
Probably not you fault but you need to look at the packaging of your 60” Olympic bar. Mine arrived without a box. Just a bare bar with a taped on label. One end had some chips of the chrome.
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Posted 2 years ago
Some of the associates were a 5 fastactic and some were a 1 seemed they didn't want to be bothered
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Posted 2 years ago
Shipping time was great. Only took about 4 days. Packaging was good. Lots of scratches and paint chips.
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Posted 2 years ago
Product works fine but the holes for one of the bolts did not line up and could not be assembled fully.
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Posted 2 years ago
Safety squat bar came packaged nicely. The right side sleeve and handle went on easily; however, the left side sleeve had to be hammered on using a rubber mallet and the left handle was difficult to thread in. Could be a quality control issue, otherwise the bar is what I was looking for.
Helpful Report
Posted 2 years ago
The product arrived with a ton of metal shavings in the weight tree that caused a huge mess when opened , and the fitment is off from the base to the main stand of the weight tree leaving the main stand very wobbly.
Helpful Report
Posted 2 years ago
The item arrived without the necessary hardware for assembly. The (4), nylon nuts were missing and some of the washers were creased and bent as if someone hit them with a hammer and chisel. Looked like maybe an issue during stamping, but they shouldn't have passed QC. I ended up buying the parts locally because i needed to use the stands and didn't have time to go through the process with Titan. The nuts were not easy to find, but I was able to track some down. The stands themselves seem to be of good quality.
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Posted 2 years ago
Instructions are not good at all! Overall operations of the machine is great!
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Posted 2 years ago
This thing is solid, the only issue is that it’s huge. Make sure before buying that this is what your looking for. It wasn’t for me.
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Posted 2 years ago
I've ordered several times from Titan and have really liked them. However, I recently ordered two 5lb steel clubs that are different sizes. I wrote to customer service and have not heard back about an explanation.
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Posted 2 years ago
The frame was a bit bent when I received it, but I was able to bend it back. Also the supports for a ceiling mount are not substantial enough. If you are drilling into floor joists the anchors will split a 2x8 floor joist. I was lucky enough to be mounting to a solid Beal but I still swapped out the anchors for 4” x 5/8” lag bolts.
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Posted 2 years ago
Assembly instructions need edit/update No user manual( or other manual) included. Buyer must search online for what should be shipped in paper form w the product. Quality of product seems excellent.
Helpful Report
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,820 reviews