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Titan Fitness Reviews

4.5 Rating 27,822 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,822 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
Packaging was torn open on both orders (ez curl bar and loadable dumbbells). I would ask the team to revise packaging to be stronger. There are also small scratches and chips on the chrome finish. I have pictures to share.
Helpful Report
Posted 2 years ago
One of three items sent was incorrect. Submitted ticket to support team on Saturday.
Helpful Report
Posted 2 years ago
Actual machine itself is great! However, I am giving a 3 star due to the instructions being terrible! For one, I got no instructions in the box, just a piece of paper saying to look it up online with a code LEGPRSKT which wasn’t an option online so I used the LEGPRS code that was popping up on the site. Those instructions referenced bolts that didn’t come with my machine. Additionally, the instructions didn’t mention one part at all and I had to figure out where it went on my own. This caused me to have to take apart some stuff that I had already put together based on the instructions I was following, ultimately wasting my time. For paying so much for a product, the instruction manual for building it should not be flawed like it is.
Helpful Report
Posted 2 years ago
Package was severely damaged and arrived several days late.
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Posted 2 years ago
Great product, but no instructions :( Bunch of extra sized parts.
Helpful Report
Posted 3 years ago
in the past few weeks I have ordered a few items from Titan, I will say this last item was not satisfactory. the packaging was terrible and missing more than half the hardware.
Helpful Report
Posted 3 years ago
As is tradition, Titan didn’t review all of the quality of their work, and I have a bent piece which may impact machine performance.
Helpful Report
Posted 3 years ago
Arrived fast and well packaged. Product seems good. Some washers were missing for assembly. I contacted support who told me to buy them myself and they would refund me. That was probably the most efficient way to do it but it left an odd taste in my mouth.
Helpful Report
Posted 3 years ago
I have read other reviews and they stated that your company doesn’t send instructions for assembly 🤪🤔. After trying to decipher what we found on line we managed to get it together. For we pay for this equipment one would think that it would with assembly instructions .
Helpful Report
Posted 3 years ago
We love our new power rack and accessories. We got our shipment is various stages. We also had shipment delays. Of course one set of the power rack legs was the thing that got delayed making it impossible to put together. Instructions were easy to follow and was able to put together in about 2.5 hours. We were missing a set of bolts for our Olympic bar holder. Which was a little inconvenient, but nothing major. There were some scratches and dings on parts of the pull up bar and dip bar we ordered. We are so far pleased with the product and would buy from them again.
Helpful Report
Posted 3 years ago
The frame was bent and scratched.
Helpful Report
Posted 3 years ago
Ordering and checking out was seamless. Shipping speed was great: two business days. However, packing the item parts was a little lacking. While the outer packaging was superb with multiple plastic ties and ample tape on the seams and openings, the inner packing of the individual parts was haphazard. Thin layers of bubble wrap and all the parts placed loosely in the box so that the parts rubbed up against each other during shipping causing scratches and abrasions on the base stand.
Helpful Report
Posted 3 years ago
It works pretty well but 2 screws no matter how much I try or what I use won't screw in, and one of the pads that would be over a bar is missing. Other than that it's pretty good
Helpful Report
Posted 3 years ago
packaging was very poor. most items were busted thru the side of the boxes. As a result, the metal was scratched up pretty good in several spots. I'm not too concerned about it since all I ordered was weight plate racks. I knew this was Titan's weakness before I bought, so not surprised, but also why the bulk of my gym equipment is coming from other vendors.
Helpful Report
Posted 3 years ago
I ordered the product and the shipping was delayed before it left their store. As a result it arrived when I was out of town. Fortunately no one stole it and it didn't rain. I contacted Titan about it and they didn't seem to care. I bought the item on a 20% off sale although they had increased the price several months back so it ended up being close to the old price. The product is like other Titan products; it is basically good enough to be useful and not fall apart. The wheels are poorly molded, don't go one straight and three out of four don't spin freely, the welding is sad and the design didn't leave enough room to grab the handle with human fingers so it scrapes my knuckles but it still serves its purpose. the Rogue products I have aren't much better which is why I keep going back to Titan. You will end up being disappointed with the quality either way, you might as well save some money.
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Posted 3 years ago
Love the finish and the logo placement. Fits perfectly in almost any area! I love the sturdiness and the height! but what’s difficult is having 60-100lb db getting them off the rack. But what I did is out the heavy weight ontop and light weights at the bottom. Problem solved.
Helpful Report
Posted 3 years ago
Several of my pieces arrived beat up from shipping. Boxes were torn with equipment poking through and scratched up. The most frustrating one was my barbell damage, but the location of that damage made it seem like those flaws were likely already there and not a result of shipping damage. I took pictures and emailed Titan… I was offered a 5% refund or a bar return option.
Helpful Report
Posted 3 years ago
The leg press/leg extension could use some work. My main reason for a 3 for a review is quality control. Our machine arrived with a broken adjustment arm in the back which should have been checked prior to shipment. The whole pin is stuck inside the adjustment lever so it doesn’t allow you to adjust the back of the seat. Also, getting in & out of the machine is hard as your legs stick to the vinyl, there’s a handle with a sharper edge on it & the leg pad does not go up any further. The instructions for putting the item together are also for an older version. So you have to figure out how to do it by yourself.
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Posted 3 years ago
good product but hard to adjust the bench and slide forward and back. THe bench tilts and lifts off the ground if bench position is all the way back and the weight over 250 pounds.
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Posted 3 years ago
Good product, during this stressful times!!
Helpful Report
Posted 3 years ago
Titan Fitness is rated 4.5 based on 27,822 reviews