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Titan Fitness Reviews

4.5 Rating 27,819 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,819 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
The box was extremely damaged and there were a number of chips in the wheels. Overall, though, they performed exactly as they should have so I'm happy I have them. Thanks
Helpful Report
Posted 2 years ago
I've ordered several items from Titan before that were delivered fine, but my last order arrived with the two boxes torn and missing end caps to my weighted bar, so instead of giving them a poor rating, I'm not going to throw them under the bus for the poor packaging in my recent order. Their items are heavy, so I would expect better packaging and taping, unfortunately, that didn't happen. If I could attach pictures, I would.
Helpful Report
Posted 2 years ago
Some of the parts were missing or the wrong size (literally from a different set) I'll send a note to support to follow up The weights also arrived covered in grease
Helpful Report
Posted 2 years ago
Shipping was easy to track but one of my packages has a hole in the box and I failed to revive any instructions on 2 of my 3 pieces of equipment. Luckily I was able too find them on the internet.
Helpful Report
Posted 2 years ago
Had nuts and bolts missing and had to buy them myself
Helpful Report
Posted 2 years ago
The instruction manual was poorly written, I was missing two important bolts, the labels on the parts didn’t match the instructions at all, and the equipment requires way too much lubricant.
Helpful Report
Posted 2 years ago
Everything arrived in a timely manner. There was no instruction manual and the one online didn’t correspond the parts numbers I was delivered. I got everything put together but it took three times as long as it should have. If there was a manual it would have been a five star experience.
Helpful Report
Posted 2 years ago
The bar arrived later than expected but Titan Fitness wasn’t at fault. The bar is scraped on both ends and has some chipped paint in the center. I feel like items could be packaged better using bubble wrap.
Helpful Report
Posted 2 years ago
One of the brackets that the longer pad attaches to/hinges on was bent, so the whole longer pad leans to the left. Should be able to bend it enough to fix the issue. Other than that it is very solid and an absolutely amazing deal for a bench. Metal is sturdy. The spring-loaded pins for adjusting the angle are solid.
Helpful Report
Posted 2 years ago
Overall the product are great. Shipping speeds for in stock items were also excellent. My main issue is that the packaging on multiple items were subpar and caused cosmetic damage. The barbell was shipped in a tube with tape at each end expected to keep it in. The tape broke on each side and the barbell is dented, chipped and scratched on both ends. The same occurred with the large stand up bars for the X-3 power rack causing the bottom feet to be a little warped. I think it’s difficult to blame this on Fed Ex because I’m not sure how the tape they used would ever be expected to hold up through delivery of a large heavy item like this. Especially the barbell. I didn’t complain so I can’t state whether customer service would have done anything or not.
Helpful Report
Posted 2 years ago
Customer service wasn’t the best. Took longer than expected to actually get the order placed.
Helpful Report
Posted 2 years ago
No instructions on how to put together
Helpful Report
Posted 2 years ago
Shipping was quick, product wasn’t packaged too well, some hardware missing. There was also lots of fine steel particles in the box… it sounded like a rain stick when it was moved and made a mess of my floor. Still product seems fine!
Helpful Report
Posted 2 years ago
The assembly instructions could be a little more clear. My monolifts came with a small chip and rust had already set in. I really only use the adjustable monolifts for benching and it works ok however setting these up are a little bit of a pain as they are heavy and cumbersome.
Helpful Report
Posted 2 years ago
Ordered 3 sets of dumbbells: 15’s 20’s and 25’s. 15’s and 20’s were normal and as expected, however the 25’s had a different knurling pattern and said “25 lb” on the dumbbell instead of just “25” like the others. The 25’s also didn’t come with a warranty card. A little upsetting.
Helpful Report
Posted 2 years ago
The anchors washers are too small also the instructions should say put cables on at the same time as pulleys.
Helpful Report
Posted 2 years ago
Quality of product is good but it came with no instructions on how to put it together.
Helpful Report
Posted 2 years ago
Received the female Olympic bar and it was slightly bent due to issues during transport
Helpful Report
Posted 2 years ago
I was excited to receive my item. There were no directions included in the box, but the construction seemed easy enough. The rack is fine, slightly rusty, a little wobbly, but better than what was there before.
Helpful Report
Posted 2 years ago
No problems with the product. It's scratched up a bit but that's because of the horrible packaging. I've been a fan of TItan and baiscally built my whole gym with the brand. I've had zero problems with packaging or the product, but in this instance, it looks like a drunk packaged the bar. It literally was in a box that covered about half the bar, then was tapped to the plastic baggng that was around the bar. So, half the bar was shipped in just a plastic bag. Because of his, half the bar is scratched up in placed. Not a huge deal because I'm more concerned about function over looks, but come on. That was just lazy.
Helpful Report
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,819 reviews