Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,819 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

Write Your review

Tell us how Titan Fitness made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Shipping was fine. Some of the cross beams were scuffed and scratched. There were still metal shavings inside each beam as well. Overall the product seems sturdy, pulleys are a little bit cheap but once assembled seem to work fine. I think it’s a good product, but there could be more attention to detail for the price.”

Helpful Report

Posted 2 years ago

Hi Susan, thank you for posting a review and my apologies about the experience you have had in regards to shipping. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Please file a warranty claim if you encounter any issues with your order. Thank you very much! You can use this link to file a claim - https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“This is going to be a straight honest review of the chest press machine. The handles are horrible they are way too wide. If people have been complaining for years about the handles why not adjust them. There’s no way to stretch the handles out or anything of that nature to give you a normal feel. The handles also don’t go down far enough to get the full range of motion that you need for the muscle to activate. The arms are wobbly after just two plates. I bench around 350-370 and I cannot imagine getting anywhere near the 1k weight max. How can you only put 90lbs and it’s shaking, if the max weight is almost 10 times the weight it should not be shaking at all at 135-150lbs. It bothers me that I bought this even though it was the best option for the money.”

Helpful Report

Posted 2 years ago

Hello Steven, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Missing pieces were disappointing but material quality was very nice. The service staff helped me instantly so I am very likely to buy from them again!”

Helpful Report

Posted 2 years ago

Hello Kyle, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Happy with the quality of the equipment. as for the customer service response very poorly! Ordered the equipment online said it was back ordered, no updates didn’t even know if we were going to receive it for over a month. We Ordered from another company . As stated, we then received an email our product was shipped.”

Helpful Report

Posted 2 years ago

Hi Christine! We sincerely apologize for your experience with us. I reviewed your account and found that the item you ordered was on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it was delivered on September 26, 2022. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I ordered the X3 J-roller hooks for my X3 rack, first order only one of the hooks from the set lined up correctly. Next shipment for corrections was the same as the first shipment so I'm stuck with the hooks that don't line up correctly. But Titan made an effort to get me another shipment after the first order so that's a positive.”

Helpful Report

Posted 2 years ago

Hello Sidney, please accept our sincere apologies if the hooks do not line up correctly. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Needed to buy all the hardware for it but works good, little tight doing dips on the T2 short rack but still works.”

Helpful Report

Posted 2 years ago

Hi Niel, thank you for posting a review! We beyond glad to know that you are satisfied with your purchase. Items from our Scratch and Dent Category may be delivered without hardware. Thank you for your consideration as well and looking forward to your continued support!

Posted 2 years ago

“I ordered a “scratch and dent” safety squat bar. I understood there would be SOMETHING wrong with it: bad foam pads, dented bar, etc. But missing handles?!?! Why bother selling it in the first place!! #ButWaitTheresMore You don’t even sell the handles as a separate item!! I had to reach out to customer service and now I’m waiting 2-3 weeks bc apparently this happens more than it should. As inexpensive as you are, this could be my last purchase. I’d rather pay a bit more, even for scratch and dent, and get a product that includes all the parts, or at least be told what’s wrong with it.”

Helpful Report

Posted 2 years ago

Hello Felipe, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately, so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority, and we will resolve this issue for you. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Delivery was fast! I was disappointed to find some rust on the the EZ Curl bar when I took it out of the package. Looks like some water got inside the plastic that the bar was wrapped in. 😑”

Helpful Report

Posted 2 years ago

Hello Gerardo, please accept our sincere apologies if the item you received has rust on it. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“The order came two days late, and the handles need to come in four inches on each side and straight instead of flaired because it puts the weight on your rotator cuff instead of your triceps, which will lead to surgery on your rotator cuff, but i was able to put it together fairly with no instructions.”

Helpful Report

Posted 2 years ago

Hi Bobby, thank you for posting a review! I have had a chance to check and you order was shipped on 09/19 and was delivered on 09/22. The items was shipped via Ground and are normally are delivered in about 2-4 business days or less. You might've seen FedEx's estimated delivery date which are subject to change. Thank you for your patience however. Also, we apologize as we understand that there are areas on the design that we can improve a upon to deliver a better experience. However, we value our customers' experience and we will use this feedback to better enhance the design of our items to suite different needs. Thank you very much.

Posted 2 years ago

“My saftey pipes for the T-3 didn’t come”

Helpful Report

Posted 2 years ago

Hello Bear, please accept our sincere apologies for any confusion. We have checked and the safety pipes are not included in the purchase. It is sold separately. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. We sent you an email on September 26, 2022, to inform you that it is not included. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Missing 4 lock washers”

Helpful Report

Posted 2 years ago

Hello Tom, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I sent you an email on September 27, 2022, confirming which part is missing, but I have yet to hear back. Please contact us at info@titanfitness.com with the subject PBR Amyra so that we can assist you further.

Posted 2 years ago

“It took over a month to receive my product and when it arrived the packaging was very damaged. I was surprised such a heavy item was shipped such a light weight cardboard box. The product itself was undamaged but the construction was second rate. There were rough grind marks visible and one of the grip bars were welded on unevenly. It is not parallel to the other bar. It does the job but definitely not top quality. I will definitely keep that in mind for my next purchase.”

Helpful Report

Posted 2 years ago

Hello John. We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. We also apologize for receiving the item with damaged packaging. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Missing some screws”

Helpful Report

Posted 2 years ago

Hello Kylian, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I sent you an email on September 27, 2022, asking for a copy of the invoice from the purchase you made for the hardware. Unfortunately, I haven't heard back yet. Kindly reply to the email or contact us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Got your titan monolift att. looks like its going to work great, i will use them next workout for bench pressing. thank you.”

Helpful Report

Posted 2 years ago

Hello Brian! Thank you for the positive feedback regarding your experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“One of the tabs where you attach the bottom support was bent and the weld on it looks suspect. Fast delivery.”

Helpful Report

Posted 2 years ago

Hello Steven, please accept our sincere apologies if one of the tabs where you attach the bottom support was bent. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com and reference PBR Amyra so we can further assist you.

Posted 2 years ago

“I ordered two short pulley towers. Had some shipping issues and one package came about week late which is ok...but both were pretty damaged. Lots of scratches and chips, and had to do a lot of manipulating, bending, and hammering (with a rubber mallet) with the holes and brackets for the pulleys to get everything to fit and secure right. Overall, I'm disappointed with the condition they arrived in, but they work and I get a good workout with them. Definitely lubricate the pulleys before install. If you don't mind some dings here and there and doing a little extra work to assemble properly, these are good for the price.”

Helpful Report

Posted 2 years ago

Hello James, please accept our sincere apologies if your order was delayed and if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Installation was going great until I noticed that I was shorted one box of weight stacks. I’m going to reach out to Titan fitness tomorrow to see if they can send it to me. I can’t finish putting it together without that obviously. Other than that everything seems to be going together smoothly.”

Helpful Report

Posted 2 years ago

Hello Janis, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I sent you an email on September 22, 2022, and you confirmed that you had received the complete parts and mistakenly thought that you were short with the weight stacks. We would love it if you would update your review! We hope to be able to serve you again!

Posted 2 years ago

“Downgrade 2 stars for delivery. Delivered on time, however, left unannounced at the garage door where the car could run over it. Very satisfied with the product, Titan Regular Olympic bar.”

Helpful Report

Posted 2 years ago

Hi Richard, please accept our sincere apologies if your order was just left at that garage door. Unfortunately, we have no control over this issue. In case this happens again, I highly suggest you contact FedEx's customer service to file a complaint. We are so happy you are pleased with our products. Titan strives to create great experiences, and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

“Overall bench is good but the box looked like it was run over by a semi truck when it arrived and it was missing one bolt and one nut, which unfortunately cost $8 to replace at the local hardware store. There is a slight decline to the bench seat as well, not sure how to fix that.”

Helpful Report

Posted 2 years ago

Hello Jennifer, please accept our sincere apologies if parts of your order are missing due to a damaged box. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Regarding this, you can go ahead and purchase the hardware locally, send us the receipt and we will issue a refund for the cost. As for the slight decline to the bench seat, kindly call 888-410-1503 and press option 5 for Product Support. Our product support will give you a resolution on how to resolve it. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Bar showed up without a box, just a tag zip tied to it. The scrapes I don’t mind. Doesn’t look bent, would of preferred if it hadn’t been thrown around before it arrived.”

Helpful Report

Posted 2 years ago

Hi , thank you for the review and my apologies about the experience you have had with your order. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. This is on us and we'll strive to do better. Thank you very much and I hope you'll give us another chance. If you encounter any issues on use - please file a warranty claim by following the link - https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,819 reviews