Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,819 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Maybe out of your control but sled boxes were ripped and not secured. Will notify if any pieces are missing.”

Helpful Report

Posted 2 years ago

Hello Deandre, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Kindly open the box and check all parts if everything is there. You may refer to the manual for your checklist. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“The seated calf machine is pretty solid , however I had trouble installing the rubber feet on machine and the pads are very uncomfortable . Titan should installed thicker pads on Machine because the weight digs into the quads . The bolts are cheap and come loose after using the machine”

Helpful Report

Posted 2 years ago

Hello Michael, please accept our sincere apologies if you had trouble installing the rubber feet and if the bolts come loose after using the machine. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Paint is chipped, plastic cap smashed, metal piece piece that supports the leg bent. But it hold plates still. Lol”

Helpful Report

Posted 2 years ago

Hello Michael, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“1. Salesperson I spoke to gave good service and was professional. 2. Package was packed so the sheet of bolts and washers got damaged in shipment, so some washers were in the bottom of the box. Two fell thru seams in the box while I was moving it. 3. Step 9 of the manual's assembly instructions are incorrect: The left and right handle frame are not fixed to the upright frame with hex bolts.”

Helpful Report

Posted 2 years ago

Hello Steve, please accept our sincere apologies if the item box was damaged in transit which caused some parts to be at the bottom of the box. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“The left arm is still wobbly after I installed the exact same way as the right. The seat will drop back after sitting on it. Granted in 260lbs, but I still think it should be more stable than that.”

Helpful Report

Posted 2 years ago

Hi Raymond, thank you for posting a review and my apologies about that this was your experience with us. I have had a chance to check and I can see that one from our warranty team has reached out on 10/18 and has provided a resolution which was accepted. We value our customers' experience and we will use this feedback to better enhance the design of our items. Thank you very much for your consideration and for letting us turn this around for you.

Posted 2 years ago

“Only issue was length of time to receive item!”

Helpful Report

Posted 2 years ago

Hi Preston! We sincerely apologize for your experience with us. I reviewed your account and found that the item you ordered was on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered on October 11, 2022. Please contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Delivery was poor boxes were ripped.”

Helpful Report

Posted 2 years ago

Hello Pam, please accept our sincere apologies if the boxes of the item you received were ripped. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Box inside a taped up box, both destroyed on arrival, luckily no major damage just a few scratches”

Helpful Report

Posted 2 years ago

Hi Dustin, thank you for the review and may apologies about the experience you have had in regards to shipping. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. If you encounter any issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. Thank you very much again for the review.

Posted 2 years ago

“The rack and bench are decent quality and sturdy. The packaging is not great because there’s a lot of paint chips and scratches right out of the boxes. I like that there’s plenty of accessories for the rack. I’m really glad I didn’t buy a cheaper rack from Amazon where I’d likely not be able to get accessories for it.”

Helpful Report

Posted 2 years ago

Hello Jeremy! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery, so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“Everything we ordered was delivered extremely fast. The only thing I did not like was the packaging. Everything was just thrown into the box. The washers, bolts, nuts were all just thrown into the box without being in a bag. We were even missing some items. Which were sent to us very quickly after we called customer support.”

Helpful Report

Posted 2 years ago

Hi Carli, thank you for posting a review and my apologies about the experience you have had in regards to shipping. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you very much for your consideration as well about the missing hardware - thank you for giving us a chance to key a replacement order for you.

Posted 2 years ago

“It was ok but the proucts grip handles came a little damaged probably due to shipping though.”

Helpful Report

Posted 2 years ago

Hello Hector, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“We received the Bench Press in a timely manner, but the Underside of the bench seat is covered with mold or mildew & a small rip and needs to be replaced and one of the metal bars was totally broke in two at the weld. We reached out to the Warrant Department and filed a claim. We are hoping that the replacement parts come as quickly as the original order. It is a mystery to us why the seat is in such bad shape...there should be not excuse to why it is in such bad shape.”

Helpful Report

Posted 2 years ago

Hello Grant, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“First let me say that I actually like these rubber tiles. I like the weight and the thickness. I do, however, think they could do a better job of bonding the rubber chips. The top is fine but the bottom is somewhat crumbly. The tiles also seem to be cut differently from tile to tile. I had a heck of a time getting them set in my 8ft x 6ft deadlift platform from Titan. Some tiles were bigger than others causing some overlap. I ended up using a flat prybar to "wedge" the last couple of tiles into place and then stomping them to get them to lay flat.”

Helpful Report

Posted 2 years ago

Hi James, while we are really glad that you are satisfied with the Rubber Tiles, we also apologize as we understand that there are areas on the design that we can improve a upon to deliver a better experience. This is on us and we'll strive to do better. Thank you very much again for the review and I hope you'll give us another chance.

Posted 2 years ago

“Happy with the product, assembly instructions left and lot to be desired. There should be specific comments on how the angled brakets should be assembled.”

Helpful Report

Posted 2 years ago

Hello Vince! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery, so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“There were 2 or 3 pulley arm if will that hold the pulleys that were pinched together too tight a pulley couldn’t fit. Had to pull them apart to get the pulley to fit.”

Helpful Report

Posted 2 years ago

Hello Jeff, please accept our sincere apologies if the pulleys pinched together too tight a pulley couldn’t fit. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Item is nice. Titan sent a discount code the day before I ordered yet it wouldn’t work. Boxes weren’t in great shape and delivery was delayed. Will probably give them one more shot.”

Helpful Report

Posted 2 years ago

Hello Jonathan, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account, and everything was delivered on September 30, 2022. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“No instructions!!”

Helpful Report

Posted 2 years ago

Hello Scott, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23216901&c=3642276&h=yGlyadGdGp1gQqBcLpAD4Lu9yX_zNhmuZaJHBQ985MFde7oB&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The online shopping experience was good and the shipping of the product was prompt (I received the equipment just a few days after I ordered it). However, the package arrived damaged and open and as such, many pieces are missing and I cannot use my equipment right now.”

Helpful Report

Posted 2 years ago

Hello Audrey, please accept our sincere apologies if the box of the item you received was damaged in transit and if some parts are missing. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Unfortunately my product was delivered with two left pedals so after calling to have the proper part sent to me I have to wait an additional week to use the product. Other than that it was smooth”

Helpful Report

Posted 2 years ago

Hello Ryan, please accept our sincere apologies if you received two left pedals and the right pedal is missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete and correct. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“did not come with anything to actually attach to the wall”

Helpful Report

Posted 2 years ago

Hi Samantha, thank you for posting a review and my apologies about this. I have had a chance to check and I can see that a replacement hardware kit was keyed and tagged delivered on 10/12. One from our team has sent an email as a follow up however, we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,819 reviews