Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,818 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,818 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I recently ordered the T-Bar row platform and the Leg Extension/Curl Machine V2 for my home gym. Unfortunately, both have their issues but are decent overall. The T-Bar platform is not level and wobbles when using. It also was scraped up and aesthetically damaged when it arrived. The Leg Ext/Curl also showed up covered in brown, dirt or iron filings, that won't fully come off. Both items were discounted within 1 week of my purchase so I inquired if they'd do a price match since I hadn't recieved one of the items in the mail yet. Price match was denied. Leg extesnsion shipped quickly while the Row platform took over two weeks. Overall, the equipment is decent but not a great value since they show up damaged. I probably would have gone with a different leg extension had I known and not ordered the row platform since I'll have to modify it in order to be safe for use.”

Helpful Report

Posted 2 years ago

Hi Spencer, Thank you for your review. I’m really sorry to hear you had a frustrating experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. we also apologize as we understand that there are areas on the design that we can improved upon to deliver a better experience. However, we value our customers' experience and we will use this feedback to better enhance the design of our items to suite different needs. If you encounter any quality issues impending the function of the attachment, please feel free to submit a warranty claim and our warranty team will get right with you. Follow this link to submit claim - https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752

Posted 2 years ago

“It was on sale and doesn’t impact it functionally but pretty much every end cap was damaged or missing. The condition it was in almost seemed like it was used, which maybe I missed that disclosure. Despite being on sale, you kind of expect it to at least be in newish condition. But it still works so no real harm.”

Helpful Report

Posted 2 years ago

Hi Cody, thank you for posting a review and my sincere apologies about this. Your order should've not arrived that way. please feel free to submit a warranty claim if you encounter any quality issues impending the function of the item and our warranty team will get right with you. Please use this link to file a claim: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“Machine does what is intended however padding needs to be improved as it digs into thighs and painful the heavier the weight is added”

Helpful Report

Posted 2 years ago

Hi Matt, while we are really glad that you are satisfied with the Seated Calf Raise Machine, We also apologize as we understand that there are areas on the design that we can improved upon to deliver a better experience. . However, we value our customers' experience and we will use this feedback to better enhance the design of our items to suite different needs. Thank you very much and I hope you'll give us another chance. You can also submit a product request by following this link - https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071

Posted 2 years ago

“The bolt holes for the bench pad don’t line up so I can only get 2/3 …. As a result, it’s fairly wobbly”

Helpful Report

Posted 2 years ago

Hello Garrett, please accept our sincere apologies if the bolt holes for the bench pad don’t line up. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Shipping was a fiasco, but that's what I expect using titan. One product was scratch and dent and it didn't arrive with the correct hardware (1 screw and 1 nut). I went to the HW store and got the nut, but decided that the screw, I could live without (2 out of three were installed). The other piece was new and was delayed several times before it was finally delivered. No issues with the quality of the equipment, they do what they were advertised to do.”

Helpful Report

Posted 2 years ago

Hi Joseph, thank you for posting a review and my apologies about the experience you have had in regards to shipping. I have had a chance to check and both of your orders were delivered via ground shipping. Items shipped via ground shipping normally are delivered in about 2-4 business days from the shipment date or less but in rare cases delivery can take up to 10 days. I can see that your order for the Landmine Stand was shipped on 11/07 and was tagged delivered on 11/15. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. My apologies again about your order being tagged delayed but it was delivered still within the 10 day maximum time frame. Also, Items from our Scratch and Dent Category may be delivered with missing hardware.

Posted 2 years ago

“Didn’t like the product at all. Too bulky to use. Caused my elbows to flare out which is not safe.”

Helpful Report

Posted 2 years ago

Hello Johnnie, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I find the rapid price increases without corresponding improvements in quality frustrating. I've also shopped at Titan for the affordable prices because I have a small garage gym, but now I can find the same prices else where with better quality. A lot of the current "sale prices" are what the prices were only a few months ago.”

Helpful Report

Posted 2 years ago

Hi Michael. We apologize for any inconvenience. Unfortunately, we don't have control over the prices of our products. Prices are affected by many things, such as increases in tariffs, shipping costs, & product costs. Our company’s vision remains to provide quality products at affordable prices to consumers. I have forwarded your feedback to our Marketing team. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I like titan products, but they have some opportunities with their shipping process. I've received 2 barbells with significant cosmetic damage. They are functional but look terrible. That's a bummer when you like your gear/workout room looking good as well.”

Helpful Report

Posted 2 years ago

Hello Aaron, please accept our sincere apologies if the item you received has cosmetic damage. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“The hitch pin does not line up holes of the spotter arm”

Helpful Report

Posted 2 years ago

Hi Darryl, thank you for posting a review and my apologies about this. I have had a chance to check and one from our team had reached out on 11/21 for a follow up but we've yet to receive a response. If you have any pending issues that we can look into for you, please reach out to us at info@brands.com and reference PBR Angelo so we can assist you further.

Posted 2 years ago

“Parts were missing and the box it came in was Shredded😳 I think You guys are great but your packaging really needs an Overhaul. 2nd time that I recieved a damaged/destroyed box with missing parts or damaged equipment((”

Helpful Report

Posted 2 years ago

Hello Michael, please accept our sincere apologies if the box and the item arrived damaged and if some parts are missing. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“as far as Titan Fitness goes with the processing of the order - the purchasing experience was good and the product was delivered quickly. The only negative was - the product was not well packaged and the box was ripped up and torn. This product is the hex bar but knowing how the shippers/carriers drop heavy stuff like this, they can always cause damage, sometimes hidden and you find out about it a few months later when the product starts falling apart prematurely. It would be great if Titan fitness wrapped and packaged even the heavy bars/product better to show some respect to the products they sell and to the customers that are spending their hard-earned money on the Titan products - especially in these trying times. (How likely I'd recommend is based on this purcashing experience only)”

Helpful Report

Posted 2 years ago

Hi Randy, thank you for the review and my apologies about the experience you have had in regards to shipping and/or the packaging. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. We are glad however that our team was able to provide a great purchasing experience for you. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you very much for your consideration and I hope you can give us another chance.

Posted 2 years ago

“Product and price were great, packaging could have been better. Looks like the plate weights fell out of the box, which delayed the shipping. They arrived in plastic wrap only...”

Helpful Report

Posted 2 years ago

Hi Alan, thank you for the review and my apologies about the experience you have had in regards to shipping and/or the packaging. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you very much for your consideration and again for posting a review!

Posted 2 years ago

“Shipping and delivery were fine. Lack of a manual and poor assembly instructions are primary negatives.”

Helpful Report

Posted 2 years ago

Hello Steve, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23217217&c=3642276&h=dhhOb2HRopILFIZsQveM65jAUpzCaM07ZPQvwVgQ6S_AyYom&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Too soon to say for sure. So far, the equipment is good, but the drop-in power rack bench is not compatible with my X3 flat foot rack. I took another look at the product details, and there is no mention that it is not suitable for use in the X3 flat foot, only that it is made for use in the X3 series racks. I did find a one-start review where the person complained that tube Bench won’t work with the X3 flat foot, but there was no indication how the situation was resolved. I submitted a support request, so my true review of Titan Fitness depends on how that turns out.”

Helpful Report

Posted 2 years ago

Hello Philip, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Some of the metal structures had gashes in them out of the box. The links to assembly instructions did not match my purchase”

Helpful Report

Posted 2 years ago

Hello Zachary, please accept our sincere apologies if the metal structures had gashes upon arrival and if the link to the manual is wrong. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, http://titanmanuals.com/pdfs/X3FFRACK.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Just got another Titan product in taped up opened box with no assembly manual...”

Helpful Report

Posted 2 years ago

Hello Jon, please accept our sincere apologies if the item arrived in a taped-up opened box. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com/core/media/media.nl?id=24405511&c=3642276&h=01tQDen72mEmdJ8VR4Pb8LiWxIjwXCXl_CBrx0zZsvhV-8yf&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The Olympic bar was great but the packaging sucked. Shipping a 45-pound steel bar from California to Michigan in just a cardboard tube was not smart. The tube was more packing tape repairs than cardboard by the time it arrived. In spite of the dents and scratches, I like my bar but would never buy another one from Titan due to the inadequate packaging.”

Helpful Report

Posted 2 years ago

Hello Mike, please accept our sincere apologies if you were not satisfied with the item's packaging. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I have forwarded your feedback to our warehouse team for them to consider changing the packaging. We're delighted you received your order and that you think this product is great. You may contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“The Hammer I received had much sharper edges and corners. It's still the only tool like it I've found but swiping myself with it in an exercise has already left me bloody when the impact otherwise wouldn't have even left a bruise if the corners were properly ground down as in the photo.”

Helpful Report

Posted 2 years ago

Hello David, please accept our sincere apologies if the item you purchased had much sharper edges and corners. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who processed a full refund for you without requiring the item to be returned. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I purchased a dent and chip bar bell. It will function for my home gym but was more "dented" than I was expecting. The roller on one side is not smooth at all. That's more lack of function than dent and chip. I should have forked out the extra cash for a new version.”

Helpful Report

Posted 2 years ago

Hello Christopher, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The Lat pull down machine works well. But it was delivered with no instructions and then took a bit of time to assemble after calling and having the instructions emailed to me. Also the cable is coming out of the plastic covering on some spots. Other than that it’s be a good addition.”

Helpful Report

Posted 2 years ago

Hi Jeffrey, thank you for posting a review and my sincere apologies about your machine not coming with an instruction manual. In order to reduce our footprint, we stored a copy of all of our manuals digitally; the manual can be obtained from the item's listing page. We are glad however that you machine is working well. Thank you for consideration.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,818 reviews