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Titan Fitness Reviews

4.5 Rating 27,883 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,883 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
Titan fitness screwed up shipping address an i had to wait 3 times as long to get order
Helpful Report
Posted 2 years ago
Everything was pretty good, but one of the boxes was torn at multiple places.
Helpful Report
Posted 2 years ago
Very sturdy but the entire inside is rusted. They do have plastic caps in there that somewhat protect the bars from making contact with the rust, but it was disappointing because I have bought several pieces of equipment from Titan Fitness and they all have been top notch.
Helpful Report
Posted 2 years ago
For the sake of the order quality of your services, please find a different delivery service than FedEx. They are absolutely awful for delivery. The delivery was delayed repeatedly and came at different days. Then upon receiving the delivery, the boxes were beaten to hell and torn apart. As a result, one of the packs of bolts/washers had been torn open and was missing washers from it. Fortunately, I had extra's in my garage that were the right size and I could put together the rack with no issues. As for the rack itself, it's great. Very sturdy and super easy to put together, even by myself. Slight alignment issues once constructed though, but nothing detrimental. 1/5 for Delivery 4.5/5 for Actual Product
Helpful Report
Posted 2 years ago
Took several months to get the equipment, even though we ordered after we were alerted item was available. Came with no assembly instructions. The equipment works great.
Helpful Report
Posted 2 years ago
I have no idea how well the equipment functions because I'm still waiting for someone to contact me regarding the assembly I paid $700 for.
Helpful Report
Posted 2 years ago
delivery was fast and great however, the black pads on my plyo box already started to come off the day that it was put together. That is very unfortunate.
Helpful Report
Posted 2 years ago
Nice informative service and weights arrived ok but the Olympic bar did not and the packing was torn apart and wrapped back up by FedEx with clear wrap. Seems like the end tube covers were extremely poor packing. 1/4 of the tube packing had been ripped off. Luckily the bar was not damaged.
Helpful Report
Posted 2 years ago
The shipping was great and the items were high quality. Although I ordered all straight fixed dumbells and ended up with two curl bars. I’ll deal with it because it would be too much to send back but a bit disappointing.
Helpful Report
Posted 2 years ago
The product is good. Having trouble getting a response from customer service. I'd much rather write a great review once my issue is handled.
Helpful Report
Posted 2 years ago
Ordered a “slam ball” as part of my order then when sending out my stuff, I see it was no longer available and you had to refund me. Things do happen, but kind of BS
Helpful Report
Posted 2 years ago
So the platform that the speedbag attaches to was to large to mount properly, so either the board was to large, the bar attachment was to short or the support bracket was to big but it would not mount flush, had to buy new boards. I planned to beef up the platform anyway so no biggie. But for someone who just needs it to work the way you sent it. Bad news.
Helpful Report
Posted 2 years ago
I was excited that I got a great deal on my wall mounted bumper plate rack on Black Friday. I was less excited about the condition I received it in. Not that I’m saying Titan is totally responsible, but it showed up damaged. The base ripped through the box which chipped the paint and one of the pegs was scratched up and dented. I think Titan could have protected to contents better, but the delivery service could have also been more careful.
Helpful Report
Posted 2 years ago
The rack I received was covered in rust and full of weld slag. The stand is not sturdy but okay for holding basketballs. I welded a cross member on it, so that it would not fall over. You get what you pay for!!!
Helpful Report
Posted 2 years ago
No instructions for assembly and a piece was bent so I had to send out to be bent back in place.
Helpful Report
Posted 2 years ago
I guess I should have known, but it was not clear if sand was included with the purchase of my sandbags. When they were empty, it added another element of getting sand that I didn't anticipate. I would have appreciated a note/disclaimer about no sand.
Helpful Report
Posted 2 years ago
The item was received like it was dropped off by a helicopter. Box was in very poor condition upon arrival. The item itself sustained some damage. As a result, the foot plate had a deep gash, and an exposed burr, that I had to shave down to avoid cutting myself. The included card referred to a code that did not have installation instructions, I had to reach out to customer service to get the correct installation instructions sent to me via email. even though I described the damage to the item, no offer was made to remedy that issue. I did notice on the website that they offered the same item for a $50 discount for damaged/blemished version of the product. It would’ve been nice to been offered a $50 refund as a result of the poor delivery.
Helpful Report
Posted 2 years ago
I bought the lat machine the instructions you set were not the best also the machine went on sale soon after i purchase ...
Helpful Report
Posted 2 years ago
One of the three benches has an uneven weld on the base. Useable but low quality....
Helpful Report
Posted 2 years ago
The overall quality of the item is fine, but it came with one of the handle grips cracked, and shipping was very poor. The item went back and forth between hub locations before ever arriving at my home 4 days late.
Helpful Report
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,883 reviews