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Titan Fitness Reviews

4.5 Rating 27,816 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,816 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
The idea is great and it works but the problem is. Whoever engineered the part where it rotates around didn’t get some spect right. The round rotating collar where the 2 bearings sit at rub on the top round plate that is fixed on the equipment and the bottom round plate that is bolted on in place by the socket head bolt. There are a spring washer and 2 flat washer that don’t work if you put it the way you’re instructed to. I had to put on the rotating arm first then 2 flat washers plus the spring washer then the round bottom plated and bolted that way to make it work. So I wouldn’t put to much stress on the inner race of the hearing
Helpful Report
Posted 2 years ago
Ordering was easy, and delivery ok. The parts were not labeled and the hardware was mislabeled and missing hex bolts. Customer services suggested I should go to the hardware store and pick them up because they were out of stock and not sure when they would ever be back in.
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Posted 2 years ago
Products came will packaged and when described. Though, I am a bit disappointed by some of the workmanship. The leg rest is definitely angled so that when you are doing like extensions the right leg starts further forward (more anterior) then the left. I will reach out to customer service and see what they have to say. Hopefully we get a solution.
Helpful Report
Posted 2 years ago
Great equipment, but the packaging was compromised, and my bars had minor dings on the ends. Overall, they are well-built and have the best pricing I have found.
Helpful Report
Posted 2 years ago
Art of the leg curl fell apart. It did not stay in. It was a piece that was already put together so now i need a replacement part
Helpful Report
Posted 2 years ago
Package came in damaged and explained what the missing part is and it still has not been sent. Taking way to long to send a single part in order to be able to use the item. It's been over a week when it should have been the same day we talked.
Helpful Report
Posted 2 years ago
Delivery took 7 days longer ,clip collars never came ,the rest of the equipment is all there and goof
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Posted 2 years ago
We purchased a yoke, axel bar, and farmer carry handles and we’re very surprised to see that the paint was already chipped upon delivery on our yoke. We’re concerned to see how it holds up with our strongmen as we didn’t have time to return it due to our gym opening within days after us receiving our equipment. Otherwise we’re very satisfied with our other items.
Helpful Report
Posted 2 years ago
I ordered 2 different swing bags and both were to be delivered on the same day. I only received 1 bag along with an item I did not order. I immediately contacted Titan and explained what happened. I had to send a picture of the wrong item and then had to wait over 8 days until it was "reviewed" and then had to wait for the correct item to be shipped. Called customer service 3 times to find out why it was taking so long when it was obvious by the picture I sent that I didn't receive 1of the items I purchased.
Helpful Report
Posted 2 years ago
Incline Bench V3 - Strength - Benches - Adjustable The product arrived within a reasonable amount of time. The base of the bench feels like it is well constructed, however, the backrest pad is slanted and the seat pad does not lock in place.
Helpful Report
Posted 2 years ago
It took me a month to get my order, only after I had to call Titan to see where it was. They canceled my original order and reprocessed it, very frustrating. When the box came it had a one foot hole in the side. Luckily the parts were inside. After assembly, the machine is not straight due to the positioning of the foot plate and the attach plates on the ends. Overall a bad experience.
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Posted 2 years ago
Equipment is sturdy and well made. Should be easier to find the installation directions and recommendations, I had to page through a bunch of stuff that was not relevant.
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Posted 2 years ago
Your company is fine. Thank God I’m mechanical . Your website does not list instructions for this item. I still can’t figure out any use for it.
Helpful Report
Posted 2 years ago
The women's barbell was shipped in a thin cardboard tube that broke open at the top during shipping. My expensive barbell arrived with a ding in the metal.
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Posted 2 years ago
Titan did everything right. Shipping was via FedEx. No signature was required and they didn’t “drop it on the door.” This caused a serious time delay in setting up for an event (because I needed to wait for FedEx).
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Posted 2 years ago
Delivery kept getting delayed. Didn’t receive directions on how to put together.
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Posted 2 years ago
I have received all the equipment, but the incline bench has issues and after being sent a second bench it still doesn't work appropriately. Waiting to hear back from customer support still after 5 days from receiving the second bench. Overall pleased with the equipment, just don't like that I can't fully use my equipment still! And the hassle that will come with sending a bench or 2 back since they aren't light!
Helpful Report
Posted 2 years ago
Product is great. Works and looks exactly as expected. Shipping stinks and can't be blamed on UPS since it took more than a week to turn over to the shipping company.
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Posted 2 years ago
I tried to call you about my package and no one answered my call. I received the package open on the end. I don’t know if anything is missing. If there is a problem can I get in touch with someone?
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Posted 2 years ago
Titan won my business with the free shipping. Products were delivered quickly, especially considering it was the Black Friday sale. A couple minor issues: couldn't ship to my address because it's a private road, but most major freight companies, including the one they used ship to my address, so I was disappointed that Titan's system wouldn't ship to my home. Also, there were some spring washers and nut covers missing from my bench. Thankfully, they offered to refund me for purchasing the missing hardware at my local store.
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Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,816 reviews