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Titan Fitness Reviews

4.5 Rating 27,816 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,816 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
Not impressed.
Helpful Report
Posted 2 years ago
The two missing stars come from the company’s inability to get in touch back. I’ve called four times to get help and nobody will answer a phone. My order issue has still not been resolved.
Helpful Report
Posted 2 years ago
I have made several purchases over the past few weeks. Generally, the experience has been good except there can be issues with the WEB based purchasing interface. One issue is that the site rejects my address and I can't complete the purchase without calling a sales agent. This has cost me the ability to buy flash sales items because you need to call sales during normal business hours and some sales last only over the weekend. The second issue is that inventory is not always up to date, thus I managed to purchase an item at a great price only to have the order canceled. My first attempt with customer service was pleasant but the agent was unable to sort out fixing my order. A second call revealed that inventory management was inflexible, that minor changes to my order could solve the inventory issue, and an order could be processed. Otherwise, the products (X2 power cage) are nice, the welds looked good to me, the powder coat is good, and shipping was fast. All my interactions with human beings have been pleasant, although not always fruitful. I would give a higher rating if Titan could fix the software and empower customer service more discretion in fixing problems.
Helpful Report
Posted 2 years ago
Bench overall is good. Lighter weight which I was after and easy to move. The screws holes and incline bolt holes don’t line up perfectly, pretty typical for Titan…but it works with some finagling. I’d buy again for what it is and cost, can’t beat it
Helpful Report
Posted 2 years ago
The two shipments were missing parts. Took me three different phone calls to reach the right person to help me out. Had to go to Lowes to buy the carriage bolts (that were supposed to be included) to mount the space-saving rack to the wall. Still missing two nuts that hold on the plastic to the bottom of the skids on the push/pull sled. The. Equipment is heavy duty and I really like the quality.
Helpful Report
Posted 2 years ago
Seen rogue dumbbells first hand n these are no where near. Seams are not put together well at all.. handles have excess spots .. not very well made almost looked rushed or something.. for price these should be pretty flawless..
Helpful Report
Posted 2 years ago
No response on my damage claim yet
Helpful Report
Posted 2 years ago
You gave the wrong tools to tighten everything. I have to buy separate tools just to use my bench. Thats terrible. I don't blame the company but whoever you have mamufacturing these are obviously the reason for most of your problems/reviews
Helpful Report
Posted 2 years ago
Bench is good quality. The pre drilled holes did not line up. I was not able to fully secure the seat with more than one bolt. It should take 4. Other than that the bench is ok.
Helpful Report
Posted 2 years ago
Service and price were fine. Half of my order was “delivered” but never showed up until 7 days later. When I attempted to locate the package, the help line seemed less than interested and not very responsive. Eventually received the package through my own efforts with FEDEX.
Helpful Report
Posted 2 years ago
There was a plastic top piece damaged- not a big deal but no response yet to my email on replacing it but it's busy at Christmas. Also, the split squat stand requires unusual size wrenches to assemble.The M10 bolts and nuts require a 17mm wrench but none was included. Often a cheap, multi-sized wrench tool is included in such cases. The tools weren't mentioned in the product description or the assembly instructions. After $35 and 40 minutes at Home Depot, I got what I needed. The stand is very good and fairly priced but there was a surprise and unnecessary hidden cost in cash and time to put it together.
Helpful Report
Posted 2 years ago
As far as the experience goes, I received the wrong item. I have been a customer of Titan for many years and this the first time I've had a problem. Called Titan told me to return the it and sent me a FedEx mailing label. Return it for no fee. As far as the product I am very happy.
Helpful Report
Posted 2 years ago
Great product however the weight horn is not engineered very well. I can't fit my rogue eco bumper plates on them. I just got their plate loaded functional trainer and my plates fit just fine on that machine. I don't understand why this machine had to have a different weight horn. What is the engineering team at titan doing, this isn't even that hard of a problem to fix.
Helpful Report
Posted 2 years ago
I received my 10 pound silver plates in nice condition and the packaging was very good. The were listed as +- 3% in the specifications so first thing I did was weigh them. The first one was exactly 10 pounds so that was perfect and then the second one was exactly 10 pounds. I thought awesome! Then on the third plate it went south. The third and fourth plate both were 9 pounds which is waay off from the 3% +- that’s actually 10% to the negative. So someone got pretty sloppy with those two.
Helpful Report
Posted 2 years ago
This is the first time in a couple of years that I have ordered from Titan. I needed a bench at home for my daughter who will have to do her powerlifting workouts at home during softball season. The communication on shipping was not the best. When I got the bench and began assembling it, there were pieces listed on the parts list that were not needed. They did not appear in the assembly instructions anywhere. Also the adjustable arm for the seat does not line up quite right.
Helpful Report
Posted 2 years ago
I purchased the seated calf machine. The tolerance of the bracket and the moveable brace is off. You would have to remove the bushings to make if fit. I had to pry and bang the bracket in order to assemble this product. Now I have cosmetic scratches on my brand new machine.
Helpful Report
Posted 2 years ago
The product when I finally received everything was fine although missing washers due to the box being torn open during shipping. After getting the first box and no information on shipments to follow I tried to get in touch with customer service that's why the low rating. I would be much happier with Titan if I could have spoken to a person when I wanted to.
Helpful Report
Posted 2 years ago
Attempted to do a return on an item. Have not heard yet nor received a return label. Seems they like to sell you stuff but not take it back if you don’t like it. I find it disheartening that I buy over $1000 worth of merchandise and get poor customer service.
Helpful Report
Posted 2 years ago
good on the service. order was not checked and one of the bearings in the wheel was dented. I was able to get it repaired so assembly could be completed.
Helpful Report
Posted 2 years ago
I bought several land mine grips. 2 of the 3 have excess paint and welding that prevents it from sliding on. The 3rd had no issues. Shipping was fast and free. Ill have to sand them down myself.
Helpful Report
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,816 reviews