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Titan Fitness Reviews

4.5 Rating 27,883 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,883 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
1) Instructions for assembly are poor. I am not sure if anyone actually went through the procedure as they wrote the document. Several steps had to be repeated due to incorrect instructions, ie tighten down now only to have to be loosened for the next step. 2) A part was not functional and I am still attempting to get a new one. Several emails back and forth along with pictures. Please just send a new one.
Helpful Report
Posted 2 years ago
No instructions for assembly….had to go by the little picture of the unit on the box!
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Posted 2 years ago
The equipment itself is very nice, relatively easy to put together and seems to work well after a month of use. My only complaint is I purchased my piece of equipment on a Tuesday evening and the following Sunday morning I received an email saying it went on sale. I asked if they would please do a price match since it hadn't even been 5 business days. I understand you have a business to run and a policy in place that states price match within 24 hours, but I don't agree with it. I can understand if it was a full week or month later, but my items hadn't even arrived to me yet.
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Posted 2 years ago
Solid product as always. My only issue with the design, I would’ve wanted the seat not to be so 90 degrees upright. Otherwise, I like it.
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Posted 2 years ago
Shopping with Titan is easy and simple, dealing with their Warranty Department is challenging. Multiple emails asking for information about the damaged product and the user. Recommend sending 1 email asking for information that is required to process the claim. Was a lengthy process but finally received my replacement product.
Helpful Report
Posted 2 years ago
Shipped the wrong order (received a rope vs. farmers upright connectors) unfortunately but the customer service to make the mistake right was acceptable by refunded the purchase. I've had this happen with a missing piece to my order in the past so it is a little frustrating and will make me hesitate to order in the future.
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Posted 2 years ago
No instructions included in the boxes ☹️🤷🏼‍♂️
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Posted 2 years ago
What I like- overall quality is good. Very solid, doesn't feel cheap. What I dislike- most important is the sleeve diameter comes in too low. My lockable collars slide on this when weight is loaded creating what I perceive to be an unsafe condition.
Helpful Report
Posted 2 years ago
Ordered the new open hex bar. The link to the online manual was not working from the QR code or online search. The not all the bolts for assembly were included.
Helpful Report
Posted 2 years ago
This was my first less than stellar transaction with Titan fitness. My order was given one tracking number and from the time the first piece arrived until the last piece of the order arrived it was probably 2 weeks. I called customer service and let them know about the order being broken up and they were able to tell me when the pieces would arrive. Eventually it all got to me but I would hardly call it in a timely fashion.
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Posted 2 years ago
Waiting to hear back about the defective leg press/hack squat
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Posted 2 years ago
My Deadlift platform arrived with 2 corners "CONNECTORS" missing, and It was not exactly easy for the sales support team to send out the missing parts. The frame also arrived scratched and the box it arrived in was damaged.... Overall, not a good purchasing experience.
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Posted 2 years ago
All good except this machine is not good for folks with longer arms. EIther the rack needs to be lowered or the preacher curl pad needs to be raised with a lower seat. I'm not that big is a guy and can barley get a full arm stretch. I'm only 6'.
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Posted 2 years ago
Faster than my first order!
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Posted 2 years ago
Received power rack without all the parts required for setup. Customer service was quick to respond and send them, still haven’t received them however.
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Posted 2 years ago
I ordered and received a safety squat bar. The bar looks great, but only one of the handles will screw in. We used WD40 to try to force it in , but the handle is too big. Titan is sending a new handle, but it is on backorder and won't arrive until 5 week from now.
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Posted 2 years ago
Shipping was timely. Most equipment was fine. One piece arrived damaged. Resolution unsatisfactory.
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Posted 2 years ago
I recently purchased and received the adjustable "Incline Bench V3". The item was shipped, and received within a few days, which was great. The bench was neatly packaged, and assembly was very easy. However, just as many others have experienced with this bench, the holes on the seat adjustment bar do not line up with the holes on the pin bracket rendering the "adjustable" seat not so adjustable. I will be able to bore-out the holes on the seat adjustment bar with a round file, some elbow grease, and some time, but that could definitely be an issue for someone without such means or abilities. As well as take away from the customer experience. Other than this issue, the bench seems quite sturdy, and well thought-out. It just has a somewhat small manufacturing problem that has apparently been an issue for over a year, and has gone unaddressed. THAT is the most disappointing part.
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Posted 2 years ago
Decent quality axle, with no shipping fees
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Posted 2 years ago
Received a squat rack that was already dented in and waiting on the response.
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Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,883 reviews