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Titan Fitness Reviews

4.5 Rating 27,811 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,811 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
Titan Fitness 5 star review on 19th May 2025
Caleb R
Titan Fitness 5 star review on 18th May 2025
Anonymous
1492
Anonymous
Anonymous  // 01/01/2019
The hardware kit was missing a washer. Got one from a local store to finish the assembly. Other than that very happy with the product
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We are sorry a washer was missing from your order. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!
Posted 2 years ago
We received a scratched and used bar. It came with no clamps and had oil all over it. It was clear someone had returned it and Titan just sent it out again. Were we suppose to get clamps with the bar? The oil all over he bar had to be cleaned outside before we could bring it in. Very disappointing! Now that it’s all clean, it’s fine. But it’s disheartening that we were sent a weight bar in such poor condition.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. Barbells are covered with a thin layer of oil to avoid rusting during shipping and/or storage. Clamps are purchased separately. Here is the link to our barbell accessories: https://www.titan.fitness/strength/barbells/accessories/. We hope to be able to serve you again!
Posted 2 years ago
The description stated "Powder coated" -- it's paint. Other than that it's red and smooth no rough edges
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!
Posted 2 years ago
I am still waiting on 36" flip down safety bars for a T-3 rack that did not come in the delivery from RL Carriers. The rest of the items that came by freight or by mail courier arrived on time and in good condition.
Helpful Report
Posted 2 years ago
Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.
Posted 2 years ago
I only received half my order, so I can’t give a review. Product I got looks fine.
Helpful Report
Posted 2 years ago
Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.
Posted 2 years ago
Bench cover torn on the bottom and missing bolts. It’s a decent bench for home use.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!
Posted 2 years ago
The box arrived with the corner pretty mushed in and damaged. Which led to some scratches and scuffs on the machine. Cosmetic damage only. Did not compromise the functionality. The insert for the back rest does not move freely. It is very hard to adjust. I sent Titan a video. Apparently it’s a quality control issue and I was not thrilled with their reply but still going back and forth with it. Aside from being a nightmare to adjust the back rest. The leg curl / extension is not compromised. As far as what the machine is intended for. I was pleasantly surprised. I am able to get a very good burn and muscle activation from the machine. These lever machines get a lot of hate as far as the range of motion is concerned so I was apprehensive about that. I find it was better than I expected. As long as you adjust the starting position to compensate it’s much better than I expected.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!
Posted 2 years ago
Wrong item was sent. I ordered a red cerakote olympic bar and a black one was sent. I've been informed the red are out of stock now.
Helpful Report
Posted 2 years ago
Hello. Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.
Posted 2 years ago
These plates are smaller in diameter than regular bumper plates.
Helpful Report
Posted 2 years ago
Hello! Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!
Posted 2 years ago
Haven’t had a chance to use it…wet/rainy but it Looks oks for my intended use. It was on sale so decided to take a chance…but the price was near what some better known competitors prices were as they were on sale as well. Will wear out as there is no ‘protection’ for where sled contacts whatever. Chose it over competitors as it appeared on paper to be heavier, so hopefully thicker gauge ie longer lasting. The plan is to use it at the nearby park on its grass field mainly for weighted vest backward pulling. It was packed well enough. Still of the opinion all such sleds are over priced but there’s no reason for prices to drop much anytime soon—even for “sales”—so went ahead and bought it. At the moment don’t see any reason to be disappointed for the intended use.
Helpful Report
Posted 2 years ago
Hello! Thanks for sharing your feedback. Please feel free to reach out to at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!
Posted 2 years ago
Ordering was already complicated because the website wouldn’t accept different shipping and billing addresses. So my credit card had 5 pending transactions. I called and the customer service guy was great and got my order placed easily. Item came quickly but then it didn’t have all the correct screws to put it together. I sent them a message and have yet to receive a response a week later. I was able to make the screw they sent work but it would have been better if the correct screws had came.
Helpful Report
Posted 2 years ago
Hello. Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.
Posted 2 years ago
It would be a 5 star is the pad would not swing when you do knee extensions. You don’t feel the full weight until 1/4 way through the rep. It’s good for space but if the pad was stationary and not swinging it would be 5/5
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We have reached out to you via email on the 22nd of February but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanbrands.com, for any issues you may still have. We hope to be able to serve you again!
Posted 2 years ago
Equipment is great delivery fine, but could not access instructions to assemble online. Not good lucky my brother is a builder and helped me figure it out!
Helpful Report
Posted 2 years ago
Hello. Thank you for your feedback, and we do apologize for the inconvenience. In order to reduce our footprint, we store all of our manuals digitally. Our web team is working hard to get these listings updated with the correct links and we appreciate your patience as they diligently make their way through. Please feel free to reach out to at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!
Posted 2 years ago
Ordered two 70lb dumbbells. They arrived very quickly over two days. Dumbell number one arrived first and in the box. It looks brand new, as it should. Dumbbell number two arrived a day later sans box! Instead it had a shipping label zipped tied to the bar. It was filthy and scratched up from rolling around in FedEx trucks on its journey. There’s no way I’m gonna ship the thing back so I’m dealing with it. Hey, it’s a bumbbell, it works just fine! And the price was great.
Helpful Report
Posted 2 years ago
Lack of instructions, and packaging should be better.
Helpful Report
Posted 2 years ago
Hello. Thank you for your feedback, and we do apologize for the inconvenience. In order to reduce our footprint, we store all of our manuals digitally. Our web team is working hard to get these listings updated with the correct links and we appreciate your patience as they diligently make their way through. I sent the manual for you via email. We hope to be able to serve you again!
Posted 2 years ago
Delivery- fast and rapid! Quality of materials- Great so far! Phone Customer Service- Helpful and efficient! Only issue was that I could not complete order online because my home address was not recognized by your system. I had to call in and complete by phone the following day.
Helpful Report
Posted 2 years ago
The hip extension machine is quite nice, shipping was great, but 3 stars because it doesn't adjust enough to fit my petite frame. I'm 5'3" with more height in my torso and I can't lower the pad to get a good position with my hips and have my feet reach the base at the same time. If you're not petite though, it's probably a great fit!!
Helpful Report
Posted 2 years ago
Hello Julie. Thank you for your review and honest feedback. If you have an outstanding issue, please reach out to us at info@titanbrands.com and reference PBR Jbille and we will be more than happy to assist you.
Posted 2 years ago
The clip to lock in the pin is not user friendly, it's annoying. The pin should be easy to pop in. Also, should only need to use one pin to change the weights, not 2. Less is better. Ease of use is better.
Helpful Report
Posted 2 years ago
Hello Steven. Thank you for your review and honest feedback. I wasn't able to locate any emails or phone calls from you; if you have an outstanding issue, please reach out to us at info@titanbrands.com and reference PBR Jbille and we will be more than happy to assist you.
Posted 2 years ago
I ordered the 6” Plyo box. When I took it out of the box, the top panel was damaged. Contacted customer support and awaiting a replacement part.
Helpful Report
Posted 2 years ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com so we can help you further.
Posted 2 years ago
Product arrived with over a dozen missing parts. They paid for the parts to be purchased locally which I am happy about but have yet to gather them and put it together so I’m unsure what my item will turn out to be like. It’s a good thing I didn’t need it immediately. Customer service was very helpful. Fingers crossed it all works out.
Helpful Report
Posted 2 years ago
Hello Ashley, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,811 reviews