Torque King 4x4 Reviews

Name: Torque King 4x4
Address: 7727 S Leopard Ave, Billings, Montana
Rating: 4.66

4.7 Rating 6,654 Reviews

91 %

of reviewers recommend Torque King 4x4

4.7

Based on 6,654 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

406-384-0270

Email:

sales@torqueking.com

Location:

7727 S Leopard Ave,
Billings
Montana
59106

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Torque King 4x4 5 star review on 29th May 2025

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One bearing is bent as shown in the photo This came in a set set so not sure how to proceed but I must put the truck back together My right front was the bad one wanted to replace both fronts but obviously that will not be happening. Hopefully I can get some money back Or the left side replaced.”

Helpful Report

Posted 3 years ago

“2 day shipping was offered but not accomplished. My part took 4 days to arrive, but potentially could have taken 3 days if my part was given to fedex quickly (it wasn’t shipped by torqueking until 1pm the day after being ordered). They did not choose to refund the price I paid for the shipping. Personally, I don’t think a business should offer 2 day shipping if it can’t complete it. I was otherwise pleased with communication and the piece I received. Exactly what I needed and very friendly service.”

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Posted 3 years ago

The order was placed on a Sunday (TK isn't open) and shipped the following business day as promised/ordered, time of day it leaves our facility will not increase the speed. FedEx dropped the ball and delivered the following Thursday. So you are correct, FedEx should not offer 2-day shipping if they can't complete it during the holidays. FedEx and UPS both suspended 2-day guarantees since the pandemic started and the next day guarantees during the holidays.

Posted 3 years ago

“Product as described, but shipping to HI was ridiculous. Almost everyone offers free shipping at this point (even if tied to a larger order).”

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Posted 3 years ago

We do offer free shipping to the continental United States on orders over $300, this info is posted on the website. -TW

Posted 3 years ago

“Everything was fine except having to pay over inflated shipping on an item that could have been shipped in a less than dollar envelope or a small padded envelope for 2-3 dollars, I doubt I will be back even though you are very close to where I live, sorry, the package was so big I almost didn't find the piece in it since it was about the size of a dime”

Helpful Report

Posted 3 years ago

Priority Mail works better than First Class Mail, we have tried it. When shipping with USPS using a larger pack on something "the size of a dime" helps ensure it makes it. We all know how USPS works (or doesn't). Looking it up on the USPS website it would cost John Doe $9.30 to ship, so $1.45 was way overinflated, even the small padded envelope is $8.70, so if you have a source that is cheaper for priority mail shipping, please share with the class. -TW

Posted 3 years ago

“The part was the right one but I paid for fedex 2 day and took 5 days to get it”

Helpful Report

Posted 3 years ago

“Wasted $56 on overnight shipping it wasn’t ship for three days but other than that good”

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Posted 3 years ago

“I really only needed three 3 cone washers and one stud so I ended up spending a lot to get what I needed. Your cone washers were beefier that what I had but they half ass worked. Your stud was also different but it was better than nothing. Ron”

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Posted 3 years ago

“Chris was very helpful in finding the right kit for my transfer case rebuild but he was very hard to contact and required multiple messages to call me back. I really appreciated the expedited shipping at no extra cost due to all the delay.”

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Posted 3 years ago

“The availability of parts is great. The only downfall, and perhaps the biggest thing from making me more of a repeat customer is the lack of any type of parts diagram or OEM part numbers interchange. When ordering parts, especially parts like gears where exact fitment is critical, I really prefer having an OEM part number than just a description. Typically, I look at an OEM manual or parts diagram for part numbers, which I then search for using the OEM part number. Usually whenever the other sources turn up dry, I'll look here, since y'all do have a good inventory. I almost forgot to mention that your packaging could use a bit of improvement. There was quite a bit of surface rust forming on this part I ordered.”

Helpful Report

Posted 3 years ago

“Took a week longer to recieved still waiting on the boot hopefully they will send it soon already paid for it should state that it is out of stock before charging anybody's accounts”

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Posted 3 years ago

“Still waiting on my order to ship. Got a email about one item being late. I replied to email but never heard back?”

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Posted 3 years ago

“Paid for 2 day shipping but was not delivered for 4 days . Was told that because they got the order on Thursday am that wasn't considered 1 of the 2 days . It is what it is . Missed out on a great trip .”

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Posted 4 years ago

“The information on the website is an awesome resource to have, so that gets 5 stars, but you guys really slow to respond to questions about orders. 2¹/² stars for that.”

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Posted 4 years ago

“This was the only place I could find a pet similar to what I was looking for. So I purchased the two items. Delivery came quick and well packaged. When I realized the pats didn’t fit what I was looking for I started my return. The return process is terrible. I have to pay for the shipping to return. I do not get the shipping back I paid for when I bought the item. And there is a 10% restocking fee. So I bought $85 worth of stuff. $15 of that won’t be returned. Paid $12 to ship back. Plus $8 to restock the item. $35 down the drain. Not happy with the return process.”

Helpful Report

Posted 4 years ago

“They seem to had all the parts I requested in stock. Emailed them a couple times about the issue I was having with transfer case, but never heard back from them about that. Then there's the shipping, I paid for 2day shipping which per USPS says it's guaranteed 2days and it took 4 days to receive. Truck shifts into 4wd better but still hangs up between 4hi/4lo and that was the question I had requested early on the was never addressed.”

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Posted 4 years ago

“I actually canceled this order and still haven’t received my money back yet.”

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Posted 4 years ago

“TORQUE KING'S SERVICE IS 2ND TO None. However, their hardware does have a hefty mark-up. I was able to find the same bolts from another vendor that I purchased for $4.00 apiece from that vendor compared to the $10.00 piece I was charged by Torque King.”

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Posted 4 years ago

“Just wish you had my part now I have to find another place to get my part cause by the time I get the one I bought from you guys I couldn't race my truck”

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Posted 4 years ago

“Start having discounts.”

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Posted 4 years ago

“I was looking for a few parts for a NP205 transfer case. I called the phone number and the person I talked to was absolutely worthless. It was clear he didn't know a NP205 from a transmission. He was not able to provide any guidance to identify the parts I needed, nor was he even able to point me to the right section of the Torque King website. I spent some time later studying various exploded diagrams on the internet and on the Torque King website, then searched through the site and found all the parts I needed. They showed up quickly and I was able to install them without issue. The well-organized website and well-stocked inventory made up for the marginal customer service.”

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Posted 4 years ago

Torque King 4x4 is rated 4.7 based on 6,654 reviews