Login
Start Free Trial Are you a business? Click Here

TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Great selection of OEM colors, competitive prices, and FAST service.
Helpful Report
Ordering was easy!
Helpful Report
Easy to search and order, my purchase arrived within 7 days, simple basic instructions and my fender touch up turned out okay … additional buffing required to match the sheen but it turned out great.
Helpful Report
It was easy to find. To read. Asked the right questions, and I understood what I was getting. Price, a little high. But I ordered what I needed. And when I gets here I will attempt to fix my car. I hope the instructions are reliably.
Helpful Report
Excellent response to my request.
Helpful Report
Ian helped me with my order in a very professional and friendly manner. Thanks Ian for answering all my questions and ensuring my order was being processed on time.
Helpful Report
easy ordering
Helpful Report
Sweet service!
Helpful Report
So far so good and had what I needed.
Helpful Report
1) My first order went missing. Tracking showed it as passing through Atlanta - I live near to Savannah - then it disappeared. 2) Second order was incorrectly addressed. Replacement order turned up with a label partly obscuring my address. The following day the other order turned up! I wrote to support but have not heard anything back for two weeks. After prepping and spraying two areas of my car, one on the left rear, one on the rear passenger door, I noticed the first area running, as if the paint was too thin. There was no literature with either delivery, so research online had estimated best temperatures for spraying to be below 80 degrees, with humidity of less then 75% which it was at the time of spraying. Having finally got someone from tec. to call me, I was told humidity less than 60% and temp around 70F was best. This morning in Georgia, the temp. at 8 am was 80F and the humidity was 98%! Stop selling this paint in Georgia.
Helpful Report
I received my order timely and due to an accident that totaled the vehicle requiring touch up, I was able to return the product no longer needed with exceptional help from Mary with amazing customer service. Thank You
Helpful Report
Had a bit of an issue with your site not recognizing my login info - twice. Finally got in, however.
Helpful Report
Easy to use website. Found my matching color with just a couple of clicks.
Helpful Report
So far the purchase experience has been top notch! Very thorough.
Helpful Report
I've ordered paint from you before and was super pleased with the match and quality of the materials- customer for life.
Helpful Report
Excellent Customer Service!
Helpful Report
A little more model year/paint code guidance would be nice for the regular consumer.
Helpful Report
Nice to get paint that matches. Very convenient. Just a bit pricey though.
Helpful Report
I followed all the steps to the last step, Mid-Coat before the Clearcoat. I did 2 layers of mid-coat and waited till the following morning to do the 3rd needed coat. Well the paint had dried in the applicator even though it was closed fully, so when I went to finish up the 3rd coat, I didn't know the paint would not come out and it ruined all the work I had done :( Lana Stevenson How do I remove what I have done and start again, I am so upset!!!!
Helpful Report
I am sorry to hear that Lana! An agent will follow up via email, please keep an eye out for a message from help@touchupdirect.com!
This is the second time I have used TouchUpDirect! The first for an Arctic Silver BMW Z3 and for a small touch-up Dakkar Gelb II BMW Z3. I tried the "name brands" products before and they are slightly off. The products provided are spot on the first time, their customer service is wonderfully old school caring about their customers. If, I need a color this is my go-to place now and in the future! Great Company!
Helpful Report
TouchUpDirect is rated 4.6 based on 13,871 reviews