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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
my order is on the way but ordering wasn't too bad for a computer illerate
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I had an issue with my order, so I contacted customer service and the problem was solved immediately!
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Quick service and delivery.
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Very nice and easy web site to navigate.
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Great service so far.
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easy to use site and to understand. awaiting it's arrival.
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Easy to select and order
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A piece of trim came off of my 2009 Acura TSX and was lost somewhere on the interstate. I scoured local salvage yards and the internet for days trying to find a replacement piece. The only one I could get was gray, and my car is burgundy. I bought the piece and found a can of matching paint on TouchUpDirect. Ordering was easy and delivery was fast. But that's not what you want to hear about, let's get to the quality of the paint! Spoiler - the color was a perfect match! Seriously, when I put the painted trim piece on the car you would never know the difference. I had serious doubts, since my car is ten years old and an acquaintance who is a mechanic told me that it wouldn't match well. He was wrong. I only used their car matching paint, I got the primer and clearcoat from a local hardware store, but I am seriously impressed and would certainly recommend TouchUpDirect to anyone I know.
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Color does not match. Paint does not go on smooth. This stuff does not dry in 30 mins much less 10. Very disappointed!!!!!!!!!!!!!!!!
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Easy online experience ordering.
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Mary, was excellent! She took care of the issue immediately.
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Ordering process was simple and quick and most importantly, they had the correct color in several forms. This was the only place we could find that had the color in a spray and not just a scratch pen! Cannot wait to receive the product and get my spot fixed!
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Excellent product easy navigation of site for shopping my needs.
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I really liked the concept of the product. I ordered some paint with the clear coat. The clear coat applicator was working fine. The paint applicator was not working. The paint was dry and I had to flip the head back in the opposite direction to get the paint out. As a result, it did not cover and I had a mess. I would not recommend the product if you get a dried out paint container.
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Horrible. They sent the wrong paint. I ordered a BMW jet black and got a MATTE BLACK. Had to redo the car with paint from another company. Please, beware!
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Having a customer service contact such as Cornwallis is my kinda business!
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so far every thing went well
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I was surprised to learn that I may need Clearcoat for after touchup and Primer if the scratch is deep enough to expose the metal. I only learned this information from the TouchUpDirect website. So glad I came upon this company and the complete touchup kit I need to repair the paint on my truck.
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Very pleasant guy on the phone..I recommended you site to a friend..thank you..I’m waiting for my kit..😊😊
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Very good and responsive. Thanks
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TouchUpDirect is rated 4.6 based on 13,871 reviews