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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
The customer service I experienced is second to none. Very fast and concise
Helpful Report
I ordered paint for my 1998 BMW Z3 Roadster. I haven't touched up the few nicks in the bumper yet, but the company is #1 in my book! From availability, quick delivery, and the note with the package offering any kind of help whatsoever. What a class act! Very nice!!
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Easy to find what I needed and easy to order. So far, so good. Hoping the color match and quality are as good as the web experience.
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Easy to order from, the paint doesn't exactly match so you can tell where you touched up. This is my 2nd order but there are not any other options unfortunately.. I might just have to pay $500-$600 for a paint job
Helpful Report
Overall the service was good however I was was very dissapointed with the product. I have some level experience and have had success with other products and touch up projects. First the paint seemed to be a close match and seemed like it from certain angles. After hours of work and applying the clear coat the paint was clearly not a match. Less than 4 months later the clear coat began to crack along the entirety of the repair. The miss match cost me a day and a half of time. In ended up taking it to a body shop for the repair. I realize to that I could have waited a little longer and examined closer if it was a match. Definitely can’t blame TUD for me moving forward when the paint wasnt 100%. Again the service was very good and they are sending me a new batch of color. I hope the new stuff is a match, it will be good for touch ups. If the next batch works out, then I will consider shopping here again!
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Looking through your site and placing my order were easy. It was a good experience.
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I don't know if I've ever experienced such great customer service via email. Spectacular attention to my order!! Sam & James could not have been more supportive over my order!! Well done! How come I can't give six stars? Thx!!
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Easily applied, still see the damage up close but still way better than before.
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(Jeep) -
Such a great website and so easy to order!
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Awesome service. Easy to use app.
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Professional they ask questions to make sure you get what you need
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Easy view on web side
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So easy to find the correct color. Loved the information on needing the two step process.
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Easy to navigate web site. Good pricing.
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The order process was very easy and straightforward. They had the exact color # for my 2012 Honda CRV that was listed on the inside of the door panel. I will update review when I receive my Touch up paint and use it. Will show before and after pics.
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Easy to use website 😊
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I’m very happy this company is Exelente perfect costumer service Thank you very mucho !!!
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Came quicker than I was expecting. Looks great on my car.
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(Jeep) -
GREAT PRODUCTS THAT WHY I COME BACK,PAINT ALWAYS MATCHES THE COLOR OF MY CARS. THANKS
Helpful Report
I think this company is Top Notch, I rare these days to find companies that do what they say.......... and say what they do ! I’m impressed, being a former company owner/ operator, I can tell you how difficult it is to stay on top of things , all things and still get the projects out and in the quality that we all look for and require! Thx, TouchUpDirect Keep up the excellent work Bruce Tripp
Helpful Report
TouchUpDirect is rated 4.6 based on 13,871 reviews