TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,867 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very UNSATISFIED customer I placed my order on March 18th and it is now March 29th and I still have NOT received my order and to top it off I paid an extra $8.80 for 2-3 day shipping which they did refund after several emails. I will NOT be ordering anything else from this company especially when they responded with its in the shipping company's hands now with no updated tracking information since March 19th!!!!!”

Helpful Report

Posted 4 years ago

“I paid for premium expedited shipping and it arrived far after stated delivery date. TUD tried to discourage a return by saying it was subjected to a restocking fee and “custom” paint charge when it was not custom and a restock fee should not have even been discussed since TUD was at fault. I was not treated respectfully as a customer. Communication via telephone and email. Email was a standard template communication. Telephone curt. Not a customer service and satisfaction oriented company!”

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Posted 4 years ago

“Paid for expedited shipping to arrive in 3 days on 3/18 still have not received product.”

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Posted 4 years ago

“No shipping date, no tracking number, no product.”

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Posted 4 years ago

“The kit was professional and great it comes with everything you need. However, has very little paint in the can couldn’t even finish painting a small front lip.”

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Posted 4 years ago

“I scheduled my car to be detailed and have a hydrophobic coating applied. The detail shop scheduled a date for 3/8 and said that I should get a vial of touch-up paint so he fix a couple of chips as it would not be possible after the coating. On 3/2 I ordered paint for my car as well as my wife's Jeep which will be done on 3/15. I paid for 2-3 day shipping to ensure it would be here in time. Tonight is 3/10 and it still isn't here. When I ordered it indicated I would get an email with tracking. Well I got a shipment notice on 3/2 with no tracking information. I called on 3/9 to check on it and was told it was shipped but had been mishandled and sent to the wrong state but that was on it's way back. Phone support was not helpful and there was not even an offer to refund expedited shipping charge. There seemed to be no concern over the issue. Had tracking information been provided I would have known it was not going to get here and could have ordered somewhere else. Definitely not satisfied. I have three more vehicles to have detailed but will go to the dealer from now on. Dealer is a few dollars more but they have it when they say they will. Unfortunately for me the Heron White paint for my car is not common and takes the dealer a couple of days to get. I don't often write reviews and only do so when the product and/or the service is terrible. I can't speak to the product as I still don't have. Service is terrible and service is the thing that you have to be good at.”

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Posted 4 years ago

“Slowest delivery, live in Texas, product late so far two weeks, they claim you can pay for quicker delivery, thats stupid, use a bit of real class and insure your clients get the best for there money, not donkey slow DHL!!!!!! DONT HOLD YOUR BREATH WAITING FOR THIS PRODUCT TO GET TO YOU!!!”

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Posted 4 years ago

When a customer selects the 14 day delivery method that means it can take 14 days to deliver your package, if you want the package sooner select a quicker shipping method. It's pretty simple! :)

Posted 4 years ago

“Payed extra for faster shipping it's almost a week still no product. Don't waste your money on the extra shipping costs it's not worth it I should have gone to the dealership and picked up my factory tuch up paint from them”

Helpful Report

Posted 4 years ago

Hi Lawrence, I am sorry to hear about the delivery time, unfortunately, I can't do anything for you here because I can't track your order but if you contact customer service you'll be helped right away.

Posted 4 years ago

“Very poor color match, at least 2 shades too dark.”

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Posted 4 years ago

Yikes! Did you share this information with our customer service? I can't do anything for you here. 😐

Posted 4 years ago

“I still haven’t got my package”

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Posted 4 years ago

Have you reached out to our customer service team? I can't do anything with the information I have here :(

Posted 4 years ago

“Funny that I am writing a poor review when it should have be 5star. I like the way the company presents itself, at least initially. Buy a kit and it comes with a guaranty that if something goes wrong they will send out a full second order at no cost. Turns out my paint work did t come out right as am expected and I needed mite paint. Contacted the complain to take advantage of their offer s d was told I have to wait 30 days before I can request a replacement. So now I have a two year old car that looks Lisette following the guides I was provided but I have to wait 40 days to attempt to correct it. Already starting to find other companies that offer the sane products for less. Perhaps they are more credible.”

Helpful Report

Posted 4 years ago

Hi Andrew I saw your ticket and the request came in asking to use your TUDcare, there was no mention that there was a color match issue. We handle these two situations very differently, in order for you to get a full replacement for free you need to wait for the policy to kick in. I am very sure no other company will send you paint for free just because you need it so please work with us as we try to help you. You are welcome to request your full replacement 30 days after the order date, feel free to check out our policy - https://touchupdirect.com/tudcare/. Take care!

Posted 4 years ago

“Where is my order”

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Posted 4 years ago

Hi Patricia, your order was marked as delivered. Aby has followed up, please let us know if this isn't true!

Posted 4 years ago

“Horrible company to work with.”

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Posted 4 years ago

Oh no, can you explain why? We would love to make it right!

Posted 4 years ago

“Terrible product, could hardly be worse. primer pen poured out product like a flood, making a mess. Color pen paint hardly came out at all. Poor match with original coat. Don't buy it. My car is a mess.”

Helpful Report

Posted 4 years ago

Yikes, I am sorry to hear the order didn't work out for you. You are absolutely welcome to a replacement or a refund but please let our team know so we can make it right one way or another.

Posted 4 years ago

“I asked what color code is the black jeep hardtop. Was told to call manufacturer to get the paint code. Every black jeep hardtop for the past 10 years is the same black! So fine... I called them AND got my touch up from and them too! No help at all!”

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Posted 4 years ago

Oh man, so sorry about that but I hope it all worked out! :)

Posted 4 years ago

“I bougtht aerosol spray can paint that the weight is 13.5 oz but I checked the cans and all of them was 11 oz. I sent message to help desk and someone answered me like that, this weight is 13.5oz 'e'. 'e' symbolizes the estimated sign. i think its meaning they can send the aerosol spray can 3.45oz instead of 13.5oz too. what kind of brain can talk like that. maybe elementary school kids...”

Helpful Report

Posted 4 years ago

I am so sorry about that, this information is definitely not right. We will have a replacement sent out to you ASAP. Please check your email.

Posted 4 years ago

“You shipped two of the same order.(I don't know how that happened) I sent it back and so far you can't tell me if you have or have not received it. So I'm still waiting for a refund. Your review will go way up when I get my refund.”

Helpful Report

Posted 4 years ago

Hi Bob, I saw your reply and I am not sure why UPS could not deliver the package to our warehouse but we have already issued the refund. We look forward to an updated review, have a great weekend! 😊

Posted 4 years ago

“I placed an order on December 10,2020. Today is January 19,2020. Day 40 I still have not received my order. I have made multiple inquiries to no avail.”

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Posted 4 years ago

Hi Donald, Our team has processed a replacement for your lost order which was marked as delivered. If this is not true please respond to our agent's email. Take care!

Posted 4 years ago

“Received email saying my order has shipped on 12-30-20. Received email stating my order is "getting ready" to ship on 12-31-20. In the email that says item has shipped, when I clicked on the link to tell me "the status of my order", it says I haven't placed any orders!?!?”

Helpful Report

Posted 4 years ago

Hi Shawn, Thanks for letting us know, sadly the holidays delayed all packages. Your order was marked as delivered, please let us know if you have not received it. Take care!

Posted 4 years ago

“Order was never delivered after 30 days of being placed. Spoke with two different agents and TouchUp Direct never shipped or applied a refund. I had to open a case in PayPal to get the refund and close the case.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,867 reviews