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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Delivery i have a lot of cars here waiting on you i am losing money waiting on you do i need to find another slipper???
Helpful Report
How can i rate u have not receive my Order its been two weeks now...
Helpful Report
I paid almost $8 for 2 to 3 day shipping it's been a full week 7 days nothing not even a notification that it's even shipped yet that's not okay!!!!!
Helpful Report
Very UNSATISFIED customer I placed my order on March 18th and it is now March 29th and I still have NOT received my order and to top it off I paid an extra $8.80 for 2-3 day shipping which they did refund after several emails. I will NOT be ordering anything else from this company especially when they responded with its in the shipping company's hands now with no updated tracking information since March 19th!!!!!
Helpful Report
I paid for premium expedited shipping and it arrived far after stated delivery date. TUD tried to discourage a return by saying it was subjected to a restocking fee and “custom” paint charge when it was not custom and a restock fee should not have even been discussed since TUD was at fault. I was not treated respectfully as a customer. Communication via telephone and email. Email was a standard template communication. Telephone curt. Not a customer service and satisfaction oriented company!
Helpful Report
Paid for expedited shipping to arrive in 3 days on 3/18 still have not received product.
Helpful Report
No shipping date, no tracking number, no product.
Helpful Report
The kit was professional and great it comes with everything you need. However, has very little paint in the can couldn’t even finish painting a small front lip.
Helpful Report
I scheduled my car to be detailed and have a hydrophobic coating applied. The detail shop scheduled a date for 3/8 and said that I should get a vial of touch-up paint so he fix a couple of chips as it would not be possible after the coating. On 3/2 I ordered paint for my car as well as my wife's Jeep which will be done on 3/15. I paid for 2-3 day shipping to ensure it would be here in time. Tonight is 3/10 and it still isn't here. When I ordered it indicated I would get an email with tracking. Well I got a shipment notice on 3/2 with no tracking information. I called on 3/9 to check on it and was told it was shipped but had been mishandled and sent to the wrong state but that was on it's way back. Phone support was not helpful and there was not even an offer to refund expedited shipping charge. There seemed to be no concern over the issue. Had tracking information been provided I would have known it was not going to get here and could have ordered somewhere else. Definitely not satisfied. I have three more vehicles to have detailed but will go to the dealer from now on. Dealer is a few dollars more but they have it when they say they will. Unfortunately for me the Heron White paint for my car is not common and takes the dealer a couple of days to get. I don't often write reviews and only do so when the product and/or the service is terrible. I can't speak to the product as I still don't have. Service is terrible and service is the thing that you have to be good at.
Helpful Report
Slowest delivery, live in Texas, product late so far two weeks, they claim you can pay for quicker delivery, thats stupid, use a bit of real class and insure your clients get the best for there money, not donkey slow DHL!!!!!! DONT HOLD YOUR BREATH WAITING FOR THIS PRODUCT TO GET TO YOU!!!
Helpful Report
When a customer selects the 14 day delivery method that means it can take 14 days to deliver your package, if you want the package sooner select a quicker shipping method. It's pretty simple! :)
Payed extra for faster shipping it's almost a week still no product. Don't waste your money on the extra shipping costs it's not worth it I should have gone to the dealership and picked up my factory tuch up paint from them
Helpful Report
Hi Lawrence, I am sorry to hear about the delivery time, unfortunately, I can't do anything for you here because I can't track your order but if you contact customer service you'll be helped right away.
Very poor color match, at least 2 shades too dark.
Helpful Report
Yikes! Did you share this information with our customer service? I can't do anything for you here. 😐
I still haven’t got my package
Helpful Report
Have you reached out to our customer service team? I can't do anything with the information I have here :(
Funny that I am writing a poor review when it should have be 5star. I like the way the company presents itself, at least initially. Buy a kit and it comes with a guaranty that if something goes wrong they will send out a full second order at no cost. Turns out my paint work did t come out right as am expected and I needed mite paint. Contacted the complain to take advantage of their offer s d was told I have to wait 30 days before I can request a replacement. So now I have a two year old car that looks Lisette following the guides I was provided but I have to wait 40 days to attempt to correct it. Already starting to find other companies that offer the sane products for less. Perhaps they are more credible.
Helpful Report
Hi Andrew I saw your ticket and the request came in asking to use your TUDcare, there was no mention that there was a color match issue. We handle these two situations very differently, in order for you to get a full replacement for free you need to wait for the policy to kick in. I am very sure no other company will send you paint for free just because you need it so please work with us as we try to help you. You are welcome to request your full replacement 30 days after the order date, feel free to check out our policy - https://touchupdirect.com/tudcare/. Take care!
Where is my order
Helpful Report
Hi Patricia, your order was marked as delivered. Aby has followed up, please let us know if this isn't true!
Horrible company to work with.
Helpful Report
Oh no, can you explain why? We would love to make it right!
Terrible product, could hardly be worse. primer pen poured out product like a flood, making a mess. Color pen paint hardly came out at all. Poor match with original coat. Don't buy it. My car is a mess.
Helpful Report
Yikes, I am sorry to hear the order didn't work out for you. You are absolutely welcome to a replacement or a refund but please let our team know so we can make it right one way or another.
I asked what color code is the black jeep hardtop. Was told to call manufacturer to get the paint code. Every black jeep hardtop for the past 10 years is the same black! So fine... I called them AND got my touch up from and them too! No help at all!
Helpful Report
Oh man, so sorry about that but I hope it all worked out! :)
I bougtht aerosol spray can paint that the weight is 13.5 oz but I checked the cans and all of them was 11 oz. I sent message to help desk and someone answered me like that, this weight is 13.5oz 'e'. 'e' symbolizes the estimated sign. i think its meaning they can send the aerosol spray can 3.45oz instead of 13.5oz too. what kind of brain can talk like that. maybe elementary school kids...
Helpful Report
I am so sorry about that, this information is definitely not right. We will have a replacement sent out to you ASAP. Please check your email.
You shipped two of the same order.(I don't know how that happened) I sent it back and so far you can't tell me if you have or have not received it. So I'm still waiting for a refund. Your review will go way up when I get my refund.
Helpful Report
Hi Bob, I saw your reply and I am not sure why UPS could not deliver the package to our warehouse but we have already issued the refund. We look forward to an updated review, have a great weekend! 😊
TouchUpDirect is rated 4.6 based on 13,871 reviews