TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,870 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The kit came with what was needed and support was very quick to assist with questions regarding my project.”

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Posted 4 years ago

“Mary Jean was excellent, I had an inquiry and she responded accurately & promptly. Good CSR agents are hard to come by these day, thank you Mary Jean!”

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Posted 4 years ago

Hello, Thank you for taking the time to write this thoughtful review! MJ is an outstanding agent and we are very grateful to have her on the team. Please let us know if there's anything else we can assist with. - Lonnie T.

Posted 4 years ago

“This is my first experience with Touch Up Direct. Very straight forward!! Smooth transaction.”

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Posted 4 years ago

“Works Great”

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(Jeep) - Posted 4 years ago

“Prompt response and always friendly customer service. I highly recommend to anyone who is looking for a quick fix solution on the car paint.”

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Posted 4 years ago

“Website very user-friendly”

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Posted 4 years ago

“Great customer service and quality product!”

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Posted 4 years ago

“Mary Jane was so professional and prompt with my request. Such great customer service!”

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Posted 4 years ago

“I was able to find the color I needed, but at checkout I couldn't find the 15% off code, and they still gave me the 15% off after my order! Thanks!!”

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Posted 4 years ago

“I just like the company, seems like they really do want to make the customer happy, which is a breath of fresh air for a change.”

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Posted 4 years ago

“Prompt response to query. Proactively provide resolution to issue.”

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Posted 4 years ago

“Fast response. Would recommend”

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Posted 4 years ago

“Aerosol can paint was bad, customer service sent out a new one so I could finish my project.”

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Posted 4 years ago

“Just received the order and looking forward to repairing the damage to our car.”

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Posted 4 years ago

“matched my expectations ☺️”

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Posted 4 years ago

“I forgot to add the discount since it was my first order and Sam immediately replied and said he’d take care of it. Great service!”

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Posted 4 years ago

“Great company! Excellent customer service! Awesome products!”

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Posted 4 years ago

“Thank You very much team for your speedy response! The product is great as the Pearl White is the exact touch-up color for my Genesis! The application process steps are easy even though I made a mess and the touch-up attempt is obvious, so next steps, a new bumper (damaged in the carwash!)”

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Posted 4 years ago

“Very responsive and understanding of a mistake I made and still made it right with no additional charges or fees. Very impressed.”

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Posted 4 years ago

“sent the right color paint and it worked. perfect”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,870 reviews