TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first experience with Touch Up Direct. Very straight forward!! Smooth transaction.”

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Posted 4 years ago

“Works Great”

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(Jeep) - Posted 4 years ago

“Prompt response and always friendly customer service. I highly recommend to anyone who is looking for a quick fix solution on the car paint.”

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Posted 4 years ago

“Website very user-friendly”

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Posted 4 years ago

“Great customer service and quality product!”

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Posted 4 years ago

“Mary Jane was so professional and prompt with my request. Such great customer service!”

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Posted 4 years ago

“I was able to find the color I needed, but at checkout I couldn't find the 15% off code, and they still gave me the 15% off after my order! Thanks!!”

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Posted 4 years ago

“I just like the company, seems like they really do want to make the customer happy, which is a breath of fresh air for a change.”

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Posted 4 years ago

“Prompt response to query. Proactively provide resolution to issue.”

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Posted 4 years ago

“Fast response. Would recommend”

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Posted 4 years ago

“Aerosol can paint was bad, customer service sent out a new one so I could finish my project.”

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Posted 4 years ago

“Just received the order and looking forward to repairing the damage to our car.”

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Posted 4 years ago

“matched my expectations ☺️”

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Posted 4 years ago

“I forgot to add the discount since it was my first order and Sam immediately replied and said he’d take care of it. Great service!”

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Posted 4 years ago

“Great company! Excellent customer service! Awesome products!”

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Posted 4 years ago

“Thank You very much team for your speedy response! The product is great as the Pearl White is the exact touch-up color for my Genesis! The application process steps are easy even though I made a mess and the touch-up attempt is obvious, so next steps, a new bumper (damaged in the carwash!)”

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Posted 4 years ago

“Very responsive and understanding of a mistake I made and still made it right with no additional charges or fees. Very impressed.”

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Posted 4 years ago

“sent the right color paint and it worked. perfect”

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Posted 4 years ago

“Excellent site and information.”

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Posted 4 years ago

“Easy to find the right paint and application method. Overall a good shopping experience. It remains to be seen how the product works. Will be happy to provide feedback after first application”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews