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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Very good response
Helpful Report
My questions via email concerning my order were answered almost immediately. This is my first order with this company so I didn’t know what to expect. I have not been disappointed, confidence has been built by how they addressed my questions. I will buy from them again and most definitely recommend to others.
Helpful Report
So easy to use your site and can't wait to get my touch up!
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Mary Jean is the best customer service representative I have ever had. She was patient and professional and assisted me with all my requests. Touch Up Direct is very lucky to have such an employee.
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Excellent service! Replied in a timely manner. Will certainly recommend!
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As a first time car painter, I made some errors that cost me a lot of time and money. James was extremely helpful in fixing my issues. He even provided me with some additional product for free to help finish the job.
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very helpful in finding the correct color and offering multiple types of applicators.
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All avaiabe colors made it easy to correct the right one.
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Awesome product, recommend it 100%
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Order process was easy, follow up information great, Will await product for review
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James is the man! Best customer service I’ve ever experienced. Very helpful, knowledgeable and super kind. Touchupdirect, keep James, you’ll never get another patient customer service like him anymore. Thanks a lot James, you made my little project finished on time. On top of that very fast shipping and fast service!
Helpful Report
I ordered from one of your competitors, by accident! The paint color wasn't even close. Cant wait to get your paint! I have order from you in past.
Helpful Report
Delayed order and they were able to rectify quickly - fast service
Helpful Report
Accidentally ordered the wrong year paint and they sent me the new paint without any hassle. Great service. Have used them in the past and will now continue long into the future.
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Touch up directs paints are an exact match. I’ve ordered two different colors and both are perfect. Orders arrived quickly. Thanks TUD!
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They are the only ones who had the color I was looking for and at an especially reasonable price.
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Easy and user friendly website
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Fast service. USPS lost first shipment and replacement was sent immediately at no cost to me.
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Easy to find a color match to my Cadillac XT5
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Always appreciated the great customer support. The products are awesome.
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TouchUpDirect is rated 4.6 based on 13,871 reviews