TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to use your site and can't wait to get my touch up!”

Helpful Report

Posted 4 years ago

“Mary Jean is the best customer service representative I have ever had. She was patient and professional and assisted me with all my requests. Touch Up Direct is very lucky to have such an employee.”

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Posted 4 years ago

“Excellent service! Replied in a timely manner. Will certainly recommend!”

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Posted 4 years ago

“As a first time car painter, I made some errors that cost me a lot of time and money. James was extremely helpful in fixing my issues. He even provided me with some additional product for free to help finish the job.”

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Posted 4 years ago

“very helpful in finding the correct color and offering multiple types of applicators.”

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Posted 4 years ago

“All avaiabe colors made it easy to correct the right one.”

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Posted 4 years ago

“Awesome product, recommend it 100%”

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Posted 4 years ago

“Order process was easy, follow up information great, Will await product for review”

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Posted 4 years ago

“James is the man! Best customer service I’ve ever experienced. Very helpful, knowledgeable and super kind. Touchupdirect, keep James, you’ll never get another patient customer service like him anymore. Thanks a lot James, you made my little project finished on time. On top of that very fast shipping and fast service!”

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Posted 4 years ago

“I ordered from one of your competitors, by accident! The paint color wasn't even close. Cant wait to get your paint! I have order from you in past.”

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Posted 4 years ago

“Delayed order and they were able to rectify quickly - fast service”

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Posted 4 years ago

“Accidentally ordered the wrong year paint and they sent me the new paint without any hassle. Great service. Have used them in the past and will now continue long into the future.”

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Posted 4 years ago

“Touch up directs paints are an exact match. I’ve ordered two different colors and both are perfect. Orders arrived quickly. Thanks TUD!”

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Posted 4 years ago

“They are the only ones who had the color I was looking for and at an especially reasonable price.”

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Posted 4 years ago

“Easy and user friendly website”

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Posted 4 years ago

“Fast service. USPS lost first shipment and replacement was sent immediately at no cost to me.”

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Posted 4 years ago

“Easy to find a color match to my Cadillac XT5”

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Posted 4 years ago

“Always appreciated the great customer support. The products are awesome.”

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Posted 4 years ago

“The kit came with what was needed and support was very quick to assist with questions regarding my project.”

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Posted 4 years ago

“Mary Jean was excellent, I had an inquiry and she responded accurately & promptly. Good CSR agents are hard to come by these day, thank you Mary Jean!”

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Posted 4 years ago

Hello, Thank you for taking the time to write this thoughtful review! MJ is an outstanding agent and we are very grateful to have her on the team. Please let us know if there's anything else we can assist with. - Lonnie T.

Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews