TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,870 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good. Haven't received the product yet, but company seems to have great communication.”

Helpful Report

Posted 5 years ago

“Good quality, fast shipping (at age of COVID19) to Israel good communication”

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Posted 5 years ago

“The product was really good quality and easy to use. I’ll be ordering more paint spray because I’m a newbie at this but considering the quality of the product I don’t mind at all. The vehicle is 20 years old so the fact that I can find a spray in the exact color is pretty impressive. I was also very pleased with the customer service. I initially ordered the wrong color and they showed me where to look for the exact color match then sent the right color instead! Very customer service oriented company. Will order again.”

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Posted 5 years ago

“Took me 2 years and COVID boredom to buck up the courage to address minor liveable defacement. Four focused, point-of-process ,,articulate tech TCs With an email with Sam And I have a beautiful restoration. Sam was so quick to comprehend my stumped points that her total time spent with me including e-mail was not much. Very efficient help. Am now an unofficial ambassador for Touchupdirect. Commercial auto body repair shop estimate: $2400.00. Total actual cost: $100.00. Not bad, huh?! Sam was v encouraging. “You can do this”. With 25 ys my calling tech supports, this is the way it should always go and yet rarely does. Thanks so much.”

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Posted 5 years ago

“I wrote customer service because I hadn’t received my shipment yet. The agent took full responsibility and assured me he would send another product for the lost shipment. I was very satisfied”

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Posted 5 years ago

“The ordering process was straightforward. Let's see what the evaluation will be after the product arrives.”

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Posted 5 years ago

“EASY to do business with, and fair prices.Thanks...”

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Posted 5 years ago

“Great Product; and the customer service was outstanding.”

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Posted 5 years ago

“Fast delivery great products much appreciated”

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Posted 5 years ago

“The site was easy to navigate and provided a clear explanation of the items needed to complete a touch up job. The pricing was plainly stated. Sufficient options were offered so that only the materials required had to be purchased.”

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Posted 5 years ago

“Website very easy to work with.”

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Posted 5 years ago

“So far so good. Hope it gets here by Fri. If all goes well, we'll be doing lots of future orders.”

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Posted 5 years ago

“Not finding the paint on your website, James was very prompt and helpful in finding a match and then answering my questions. This is my third experience with AT, and I'll continue. Thanks.”

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Posted 5 years ago

“Ordering the paint I needed was easy.”

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Posted 5 years ago

“I’m very pleased after working with Sam On my paint concern with my corvette project”

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Posted 5 years ago

“Easy and simple to find what I needed.”

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Posted 5 years ago

“you are great”

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Posted 5 years ago

“So far it has been seamless in finding the right color and ordering it. I'm counting on the paint matching. So far very good.”

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Posted 5 years ago

“Made it very easy to understand, knowing I have this kind of support I will be painting a lot more, hell the money I save makes it very appealing.😁”

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Posted 5 years ago

“Easy to order”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,870 reviews