TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got all my $ back and now I just ordered paint for my new Subaru. THANKS”

Helpful Report

Posted 4 years ago

We are excited for you to try out your new paint!

Posted 4 years ago

“Excellent, responsive and communicative customer service. I will definitely refer.”

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Posted 4 years ago

We are happy you're happy!

Posted 4 years ago

“Haven't used the product yet so will update after. But customer service is great!”

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Posted 4 years ago

😁

Posted 4 years ago

“You made it easy to find what I needed.”

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Posted 4 years ago

We are so happy to know that! Our web developer will get some praise 😁

Posted 4 years ago

“Everything was simple and the questions asked help to insure you get the exact products you need to get the job done right.”

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Posted 4 years ago

We love to hear that! 😄

Posted 4 years ago

“Took awhile to get here 10 days but otherwise it was a great transaction”

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Posted 4 years ago

“Very easy ordering and able to get what I need thanks”

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Posted 4 years ago

Thank you for the review! 🙂

Posted 4 years ago

“very good site, easy to use”

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Posted 4 years ago

We're glad to hear the site was easy to use! 😎

Posted 4 years ago

“Ok!!!!!!!!!!!!!”

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Posted 4 years ago

“Sam got back to me and made sure my order was shipped. Looking forward to receiving it soon!”

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Posted 4 years ago

That's great, if you have any problems let us know! 😊

Posted 4 years ago

“Perfect color match for my B39 BMW (following the directions is crucial). The pen and brush combo served all my needs. Shipping was quick and the support was helpful.”

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Posted 4 years ago

“The process was simple and straight forward, thanks.”

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Posted 4 years ago

“You just look at my paint job and chips thank you for the paint”

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Posted 4 years ago

“Excellent, easy to use website. Better than going to my dealership which is 400 miles away. Also, listed everything I needed and include it in kit.”

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Posted 4 years ago

“Site was very simple to navigate. Its pretty obvious this is more geared towards the DIY'er however they ha e what anyone might need. Its a little more expensive than just ur simple color matched pen however O feel like u get what u pay for in this world. Even for any shop to even fix a tiny chip itd be hundreds (ur getting what u pay for there as well) why not take a stab at trying to rectify it urself esp if ur deductible is 500 or something ur basically paying out of pocket for anything minor anyway. Alot of shop sub out small jobs to a guy who prob learned on his/her own thru trial an error. If u wanna take a run at it but not ur own car, go to a junk yard n find (hopefully the same vehicle) if not something the same paint cade, if u cant find that then something close n rip the gas door off of it and scratch or nik or chip it n try ur hand at fixing that first. Always a good option. I think itd be cool for companies to sell color matched pieces of sheet metal and u describe the damage u want on it and then they send u it with ur paint kit and try to fix that first and realize ur mistaked if any on that. Its really not rocket science its just paint. Generally speaking anything will look better than a giant dent with missing paint or a nice chip of paint missing (my tacoma in super white which is a very common occurence). Good luck and have fun trying to do ur own work, its called sweat equity in a house, a car is not much different.”

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Posted 4 years ago

“Thanks for taking care of my issue”

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Posted 4 years ago

“Shipped the same day as ordered.”

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Posted 4 years ago

“easy to oder the correct touch up paint for these guys.”

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Posted 4 years ago

“Website easy to use, order process worked well and it shipped sooner than expected. Thank you for the product, now I have to learn how to apply it.”

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Posted 4 years ago

“Ordering was easy. Waiting for the product so I can touch up my car”

TouchUpDirect 5 star review on 14th January 2021

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Posted 4 years ago

Thanks for the review, you have a beautiful car!

Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews