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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Emailed customer service and I had some questions and concerns about the right color. He got back to me right away with some research that he did and confirmed the color I needed it.
Helpful Report
We are always happy to help 😁
The product is excellent: color match, ease of application, and package are all perfect for touch ups. Fills in extremely well. As well, the customer service is outstanding. I reached out for a tech question and got a detailed response, and sympathy, too. Thanks for your excellent product and customer care.
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You are absolutely welcome Melissa, we are so happy to have been able to help 🤗
Very easy to deal with
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We try! 😅
The customer service is incredible. I ordered a pen for my boyfriend for Christmas, only to find that the color was wrong, despite the sticker reflecting the correct shade. I reached out to see if I could make an exchange and Mary, the woman who handled my request, was friendly and worked quickly to have a new pen with the correct paint sent immediately. Excellent!
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We are so happy to hear that Heather 😄I will be sure to pass the message along!
I had problem with the applicator, but ABY but ABY was very helpful to get replacement. Pleasure to deal with her
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We think she's great too! 😄
Fast friendly follow up
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Thanks Lawrence, we hope to come off as friendly 😁
Worked well
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That's great!
Easy website. Had exact color I wanted.
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Thanks for the review James, we are glad you were able to find your color!
I just rated 1 star because I was angry what happened about my order but They fixed my problem and make me happy now. Thanks guys
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Thank you for being patient and allowing us to make things right!
Easy ordering.
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Excellent very helpful and polite service thank you. I hope the product is as good as the service
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Thanks Trevor! We try to match our service with our products 😅
got 2 pens, but one didn't work well ... they replaced it quickly
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Thanks for allowing us to fix it for you Tim!
Very sweet woman!
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We have three wonderful women who are all very sweet, thanks for the comment! 😃
Thank You!
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You're welcome! 😆
I received my order yesterday in the mail as promised. Thank You I have read some of the reviews online about you, and your products. Mostly positive and I agree. Some people have said they didn't understand that the spray paint had to be mixed. I don't understand where these people are coming from. The lid on my can was clear , but the top had my color, yellow smeared around on the top of the lid. This is a clear indication someone mixed the paint to make sure it was an exact match Also, people said there were no directions. I received a little instruction booklet with clear directions. Also there is a You Tube video out there with detailed step by step instructions. And if you do have problems, you can always get help from the customer service department. Aby was wonderful with her assistance. Just take your time, don't rush, follow the the directions and the results should turn out fine. Trust me, I was very apprehensive as I am no body shop professional and I must say everything turned out pretty nice. Finally if you are still not comfortable doing the job, at worst, take it to a professional body shop. Why risk making a mess trying to fix your second most expensive investment in your life aside from your house, your car. Thanks again Aby !
Helpful Report
Thanks so much for understanding Robert! You'd be surprised how many people ask why the paint is mixed. 😬 We will definitely pass the acknowledgment to Aby, we are lucky to have her! 😄
Mary is the best! Could not have asked for a nicer more efficient representative. Outstanding!! Thanks!!!!
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Thanks for the review Don, we are very proud to have Mary on our team! 😁
Easy quick !
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A business that respects your business and I have been very impressed with customer service. I have three vehicles and I will continue to support this amazing business.
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That is great to hear! We love the support! 😁
Very well laid out web site and a great selection of products. Easy checkout. Great experience.
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Thanks so much for the review! 😄
Easy to find the correct color to match my car and order the kit I needed. Now I am awaiting the delivery of the paint kit Will be glad to up date this post after I have had a chance to use it. So far, so good.
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Nice! We look forward to you getting your paint! 🙂
TouchUpDirect is rated 4.6 based on 13,871 reviews