TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick service, correct color match, haven't been wrong yet.”

Helpful Report

Posted 4 years ago

We hope you are never wrong!

Posted 4 years ago

“Easy to find my paint color, easy to order, price was great and the experience was lovely. So glad I found TouchUpDirect!”

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Posted 4 years ago

We are glad you found us!! 😭

Posted 4 years ago

“Top notch customer service!”

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Posted 4 years ago

You're too kind 🤗

Posted 4 years ago

“Had placed a order and once I started to drop the base coat one of the cans didn’t last long . I emailed them and got in contact with aby. She responded to my email quick and sent me a replacement. 🤙🏻”

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Posted 4 years ago

Thanks for letting us make it right! 🤘🏼

Posted 4 years ago

“Quick service with no hassle”

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Posted 4 years ago

So many things in life are already such a hassle, ordering paint shouldn't be one of those things. 😏

Posted 4 years ago

“Customer service was great. Aby went above and beyond to help me.”

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Posted 4 years ago

That is great! We are lucky to have her 😊

Posted 4 years ago

“Touchup Direct was able to formulate my particular paint color for an Italian scooter and ship within one day. I couldn't be more pleased with their service.”

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Posted 4 years ago

You and your color are important! We are happy that you are happy 🛵

Posted 4 years ago

“Great customer service!!!”

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Posted 4 years ago

Thank you!!!

Posted 4 years ago

“Great and fast”

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Posted 4 years ago

Shouldn't everything be?! 😲

Posted 4 years ago

“Great paint, perfect match, great people too”

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Posted 4 years ago

I agree with that statement! Y'know what they say, great minds think alike 😉

Posted 4 years ago

“Great customer service every time. Aby was so awesome. She had the patience to assist me in logging in and finding the right color. Thank u Aby!! :)”

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Posted 4 years ago

Aby is great! We are happy you agree 😊

Posted 4 years ago

“Fair price and quick shipping!”

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Posted 4 years ago

We love that you think so! We are aiming to get these order shipped as fast as a mustang 🐴

Posted 4 years ago

“The best site for the ease of ordering! WHT”

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Posted 4 years ago

We are going to quote you on that! 🤣 Thanks for the feedback! 😅

Posted 4 years ago

“Your products continue to be outstanding. Your matching paints have been”spot on”. Mary in customer service went beyond the call of duty in helping me quickly ascertain the correct matches for two classics(a motorcycle and a car). Outstanding customer service! Thank you. Vaughn Christian”

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Posted 4 years ago

We try! We are proud to have been able to get your motorcycle and automotive paint needs met, MJ is a wonderful touch! 🤗

Posted 4 years ago

“Easy to locate paint I needed and easy to checkout!”

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Posted 4 years ago

Awesome! 😁

Posted 4 years ago

“Easy to order and they had my color.”

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Posted 4 years ago

Call us the paint library! 😁

Posted 4 years ago

“Heated about you from a family member. You had my code color and looking forward to getting my problem fixed. Thank you for the excellent shopping experience.”

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Posted 4 years ago

We love the word of mouth advertising! Thank your family for us 🤗, we are pleased to know you liked the experience!

Posted 4 years ago

“Very easy to use the site”

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Posted 4 years ago

We're glad you think so!

Posted 4 years ago

“Service was great, My order was lost in shipping and they were able to get a new one coming right away!”

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Posted 4 years ago

Thank you for the patience! ☺

Posted 4 years ago

“The agents response was perfect. Confirmed my paint code and identified the color's name for me. However your products are 50% more expensive than others so you didn't make a sale with me.”

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Posted 4 years ago

Yikes! At least you enjoyed the service :)

Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews