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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Item should have shipped..bad bad bad
Helpful Report
I had problem on delivery, tracking service and didn't receive my order but until here...I've received an excellent and quick support from supporter Mary, awaiting my replacement order. Thanks!
Helpful Report
I haven’t received my order as it’s been over 14 days have no way of tracking customer service was great will write a review once I receive my order
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Was recommended by a lot of channels on YouTube. Was very easy to find the color i needed for my truck.
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Paint appears to be a good match to the OEM paint. Order process was easy and deliver was good.
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They helped me find the correct Color for Touch up and shipped very quickly! Great outfit to purchase from.
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Touch Up Direct's website was easy to navigate. I'm looking forward to receiving the touch-up paint. Thanks!
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Customer service rep, Mary did a wonderful job assisting me with my order, very quickly responded to my emails and concerns i am 100% satisfied and will continue to refeer and buy Touch up direct products in the near future
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Returning customer. Easy to find what I need.
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Tried touchup pen and it worked well. Now I’m trying the spray.
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Get back to me once i have received the product
Helpful Report
I think you should offer shipping tracking on all packages.
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Still haven't received product so I really can't say. They have great HR and response times though
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lol fffghgdh
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It really was user friendly. Thanks
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Had an issue several months after re painting the rear fender of my Vespa, Sam in customer service helped me out by sending me an entire new kit with prep, primer, base coat, and gloss. It was more than enough to re do the project. It was likely that the issue was due to something I had done, but that didn't seem to matter to Sam. He happened to be more concerned with my paint finish on the Vespa turning out the best it can be. I ask...who has customer service like that? TUD is the best in my book hands down! L. Labellarte
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The car shop quoted me a couple thousand dollars to fix the paint scratches ... this cost me $35 :) Thanks!
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It was simple to find my color and identify the application kit that I required. It was very easy to complete my order. Also, I appreciated the first order discount.
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They were very helpful on my shipping inquiry. I did not realize that my order was coming from Asia, I might have been less eager to track my order. But they were very helpful in tracking.
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Mary was very professional and got the answer to my questions. She even gave me return call. Excellent service. Thanks again!
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TouchUpDirect is rated 4.6 based on 13,871 reviews