TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,864 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,864 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall I am happy with this product, however I have one big concern with what I received. The kit I received was for my white Tesla 3 which I followed per instructions. When I finish following instructions I had a grayish tint over the entire area I worked on. What is causing this? Countless hours wet sanding the gray tint, I decided to do some tests. Using bright white coated sample chips, I followed instructions on number of coats except using primer one one sample and not on the others. The chips I sprayed without the gray primer looked very nice, but the chip with the gray primer could not be covered..even with double the recommended white applications! With white finish, I encourage you to supply a white primer.”

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Posted 3 years ago

“Great service - shipped same day!”

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Posted 3 years ago

“The tip of the color pen applicator remained hard with the paint making it a little difficult to evenly spread out the color.”

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Posted 4 years ago

“Very easy to navigate the website and I actually spoke to someone and they were very polite and knowledgeable.”

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Posted 4 years ago

“FInding what I wanted was easy as was ordering it. The communication after ordering was good too.”

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Posted 4 years ago

“Refund granted quickly. thanks”

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Posted 4 years ago

“website easy to use. good description of how to identify paint needed”

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Posted 4 years ago

“Website clear and simple. Easy ordering process.”

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Posted 4 years ago

“2012 Odyssey, Kelly Blue Book = $9,500 1” X 4” dent with paint scraped. Body shop estimate $1,300. Insurance deductible = $250. Touch Up Direct kit $44.95 + Walmart dent puller $9.95 = $54.90. Savings =$195.10. Not filing an insurance claim = Priceless As a former tech writer, I have high praise for your step-by-step directions that came with the kit.”

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Posted 4 years ago

“Easy to work with.”

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Posted 4 years ago

“thanks for helping me to get right paint color”

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Posted 4 years ago

“Very helpful customer service, quick responce and very friendly.”

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Posted 4 years ago

“Paint was a perfect match and shipped out very quickly! The actual time in transit was very slow but it was going cross-country so somewhat expected. Will use them again for future needs”

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Posted 4 years ago

“Item should have shipped..bad bad bad”

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Posted 4 years ago

“I had problem on delivery, tracking service and didn't receive my order but until here...I've received an excellent and quick support from supporter Mary, awaiting my replacement order. Thanks!”

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Posted 4 years ago

“I haven’t received my order as it’s been over 14 days have no way of tracking customer service was great will write a review once I receive my order”

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Posted 4 years ago

“Was recommended by a lot of channels on YouTube. Was very easy to find the color i needed for my truck.”

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Posted 4 years ago

“Paint appears to be a good match to the OEM paint. Order process was easy and deliver was good.”

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Posted 4 years ago

“They helped me find the correct Color for Touch up and shipped very quickly! Great outfit to purchase from.”

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Posted 4 years ago

“Touch Up Direct's website was easy to navigate. I'm looking forward to receiving the touch-up paint. Thanks!”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,864 reviews